Community perception of quality of health care received and client satisfaction in Lagos, Nigeria
Journal of Community Medicine and Primary Health Care
; 31(2): 47-65, 2019. tab
Artigo
em Inglês
| AIM
| ID: biblio-1264383
Biblioteca responsável:
CG1.1
ABSTRACT
Background:
Quality of health care and client satisfaction are key elements in improving the performance of health systems. A community-based assessment was conducted to determine the level of client satisfaction and the perception of the quality of services received by citizens of Lagos State.Methods:
A descriptive cross-sectional study using both quantitative and qualitative methods, was conducted in four local government areas of Lagos State. Respondents were selected by multi-stage sampling technique. The survey instruments included an interviewer-administered, pre-tested questionnaire and a 10-itemed focus group discussion guide.Results:
Two thousand respondents with a mean age of 37.6±10.21 years were recruited. Almost all respondents (98%) rated the health facilities to be clean, 96% felt they received effective treatment from their providers. Six out of ten respondents rated the waiting time to be short and 60% felt that most drugs were available. Eight-five percent opined that the quality of care received was good and 95% were satisfied with the services received. There was a significant correlation between quality of care and client satisfaction (Ï=0.145, p=0.001). Short waiting time was predictive of client satisfaction (OR=13.9, 95%CI, 5.68-33.33, p<0.001) and confidence in health care providers was predictive of both client satisfaction (OR=3.489, 95%CI, 1.554-7.835, p<0.001) and perception of good service quality (OR=2.234, 95%CI, 1.509-3.308, p<0.001)
Buscar no Google
Índice:
AIM (África)
Assunto principal:
Qualidade da Assistência à Saúde
/
Lagos
/
Estudos Transversais
/
Satisfação do Paciente
/
Serviços de Saúde
/
Nigéria
Tipo de estudo:
Estudo observacional
/
Estudo de prevalência
/
Pesquisa qualitativa
/
Fatores de risco
País/Região como assunto:
África
Idioma:
Inglês
Revista:
Journal of Community Medicine and Primary Health Care
Ano de publicação:
2019
Tipo de documento:
Artigo
Similares
MEDLINE
...
LILACS
LIS