ABSTRACT
Background: Family medicine is a global effort to improve quality, cost-effectiveness, and equality in health care systems. Family medicine is bound to maintain and promote family and community health. Increasing people's satisfaction with the Family Physician Plan is one of these goals. This study aimed to determine the rate of satisfaction with family medicine in the population insured by Sabzevar University of Medical Sciences
Materials and methods: This was a cross-sectional study. Data was collected by a two-part questionnaire measuring satisfaction in 8 scopes. Totally 1250 samples were selected randomly in each class. Data was analyzed with SPSS 17, using independent t-test, ANOVA, and Pearson correlation coefficient
Results: Collectively, 1199 questionnaires were analyzed. Of the sample population, 69.4% were housewives; 72.1% were female, 85.3% were married, 86.4% were rural residents, and 90.9% received services from public centers. In the studied scopes, the highest and lowest levels of satisfaction were observed, respectively, in payment costs and trust and belief in family medicine performance. Relationship of sex, age, job and marital status with satisfaction rate was no significant. Also relationship between residence, education level, and type of center with the rate of satisfaction with family medicine was statistically significant
Conclusion: Results show that higher education level and receiving services from urban and private centers lead to more satisfaction for clients