Users' characteristics and satisfaction in the use of Olaisha primary health care centre in Riyadh, Saudi Arabia

The authors studied 560 patients using a primary health care centre [PHCC], and investigated factors related to their usage and their suggestions for the improvement of services. Distance, nationality and educational status were significant factors in usage patterns. Patients indicated shorter waiting time and satisfaction with the services were important reasons for using the PHCC. Suggestions for the improvement of service include expanded parking facilities and expanded laboratory services