Relationship between nurses' organizational commitment and services quality

Background: Organizational commitment and its significant impact on the job satisfaction and performance has been the subject of many studies. Regarding the importance of organizational behavior and its role in service quality, the purpose of this study was to explore the relationship between nurses' organizational commitment and hospital services in order to improve its quality

Methods: This study was a cross sectional survey and a total of 149 nurses and 237 patients from inpatient wards of hospitals affiliated to Tehran Social Security Organization were selected through cluster sampling. To collect data, two standard questionnaires [organizational commitment and quality of service] were used. Statistical analysis was performed using Spearman and Pearson correlation test

Results: Our findings indicated that the nurses' organizational commitment was moderate [x=3.02 out of 5] and service quality was higher than average, Continuance [r=0.3, P=0.04], affective [r=0.33, P=0.03], normative commitment [r=0.34, P=0.05], and overall commitment [r=0.35, P=0.04] were significantly related to total service quality

Conclusion: The enhancement of normative commitment through emphasis upon organizational values and recruitment, as well as enhancement of continuance commitment through career promotion methods and equal assessment will improve the service quality in hospitals

[Knowledge management of emergency department in Rasul Akram hospital based on Baldrige Excellence Model in 2007]

Baldrige model is the most important performance measurement system in world class. The forth criterion of this model is measurement, analysis, and knowledge management in health care. This was a descriptive and cross sectional study implementing applied manner. Data were collected and compare with response of the 2007 version of the model questionnaire. The score for the emergency room of the studied hospital was 27.55 out of 90 points in measurement, analysis, and knowledge management criteria. The emergency room of the studied hospital had the second level of excellence. Since the baldrige model scoring system is used for continues improvement of performance and excellence in organizations, it is recommended that this evaluation and improvement process continue to increase the scores and improve the performance