ABSTRACT
Background: Technology industry has seen significant growth in India, spurring an economic boom and significant cultural changes. These cultural and economic shifts may in part be responsible for increased job demands and social pressures for IT workers. Thus, there is a need to understand the mental well-being of individuals within the Indian technology sector. Understanding the prevalence of stress, anxiety, and depression can aid in raising awareness and providing targeted interventions. Methodology: In this study, Indian IT professionals (N = 896) recruited from email lists, direct distributions, and other sources completed an online survey that included depression (Patient Health Questionnaire - 9), stress (Perceived Stress Scale-10), anxiety (Generalized Anxiety Disorder Scale-7), and interpersonal difficulties screeners. Results: One quarter of participants reported moderate to severe stress, anxiety, depression and interpersonal difficulties. No gender or age differences was found in prevalence of depression or anxiety. Living in cities was associated with higher anxiety than living in small towns (27.1% vs. 17.0%; p=0.001); conversely, living in smaller towns was associated with higher interpersonal difficulties compared to large cities (33.8% vs. 7.8%; p<0.001). IT population appear to be at a higher risk of mental health challenges than the reported averages within India. Conclusion: The results suggest a need to build awareness of these issues within this population and to work to ameliorate them through interventions appropriate for this population.
ABSTRACT
La satisfacción del usuario (SU) es actualmente considerada un factor importante en la evaluación de la calidad de los servicios de salud mental. No obstante, no ha sido todavía investigada en gran medida en los servicios de salud mental para niños, niñas y adolescentes (SSMNA). Nuestro objetivo en este estudio fue conocer el grado de satisfacción percibida por usuarios que recibieron atención en tres SSMNA privados de Buenos Aires, cada uno con una orientación teórica distinta. Utilizamos como instrumentos, cuestionarios de auto-informe que nos proveyeron datos para un análisis cuantitativo y cualitativo. Hallamos que los padres y madres que llevaron a sus hijos o hijas a los servicios de orientación cognitiva o sistémica, refirieron niveles de satisfacción similares entre sí y un mayor grado de satisfacción que los padres y madres cuyos hijos e hijas recibieron tratamiento psicodinámico.
User satisfaction (US) is currently considered an important factor in the assessment of the quality of mental health services. However, it has not yet been researched extensively in the area of child and adolescent mental health services (CAMHS). The aim of this study was to identify the level of satisfaction perceived by users who received treatment at three private CAMHS in Buenos Aires, each with a different theoretical orientation. Self-report questionnaires that provided data for quantitative and qualitative analysis were used as instruments. It was found that parents who brought their children to the services that provide cognitive or systemic orientation reported similar levels of satisfaction with the services and a higher level of satisfaction than parents whose children received psychodynamic treatment.
Atualmente, a satisfação do usuário (SU) é considerada um fator importante na avaliação da qualidade dos serviços de saúde mental. Porém, ainda não tem sido pesquisada em profundidade nos serviços de saúde mental para crianças e adolescentes (SSMCA). O objetivo deste estudo foi conhecer o grau de satisfação percebida por usuários que receberam atenção em três SSMCA privados de Buenos Aires, cada um com uma orientação teórica diferente. Como instrumentos, foram utilizados questionários autoinformativos que reuniram dados para uma análise quantitativa e qualitativa. Constatou-se que os pais que levaram seus filhos e filhas nos serviços de orientação cognitiva ou sistêmica tiveram níveis de satisfação semelhantes entre si e um maior grau de satisfação do que os pais cujos filhos e filhas receberam tratamento psicodinâmico.
Subject(s)
Humans , Adolescent , Child , Mental HealthABSTRACT
Client Satisfaction with mental health services is an important aspect in the evaluation of quality of those services. In youth mental health field, a few studies had being made about this characteristic. The aim of this study is to evaluate the relationship between satisfaction of parents, children and adolescents according to sex of patients and therapists. The sample included 382 subjects who attended to Buenos Aires private services who completed the questionnaire of experiences with the service. The results in teenagers group showed differences in the satisfaction with the service matching the sex of teenagers with the sex of therapist, however in children and parent groups we havent found significant differences. We discuss the implications of the results in order to improve the services given in youth area.