ABSTRACT
Introduction: Mismatch between patient expectation and the service received is related to decreased satisfaction Aims and Objectives: To measure level of satisfaction and identify the obstacles in availing services among the patient at Tertiary Care Center, South Gujarat. Method: It was a cross sectional study, included 800 respondents, 400 each from indoor and outdoor facilities. Respondents from all the department have been taken by proportion to their OPD and IPD load (PPS) after informing and taking their consent. Data has been collected by using android smart phones Results: General perception of the clients for the OPD services were 60% believed that the time to get services is appropriate, 98% respondents satisfied with staff behavior, 60% satisfied with the cleanliness OPD at the same time few dissatisfied with public utilities (16%), 70% patient satisfied with available water and other amenities in, around the hospital and 77% felt that the space in OPDs was crowded. All the patient whom examination required reported that the privacy has been maintain. As many as 92% wish to return every time for the treatment from our hospital. General perception regarding the IPD services shows that more than 95% patients were satisfied with various services like quality of medical care, nursing care, diagnostic and referral service, admission process, discharge process and physician services. As far as the staying is concerned at people ranked lowest to the availability of drinking water and cleanliness of toilet and bathroom Conclusion: The findings of the present study can be utilized to improve the services
ABSTRACT
Background & Objectives: HIV counselling and testing services are a key entry point to prevention of HIV infection, and to treatment and care of people who are infected with HIV. In Gujarat at present 308 ICTC are functioning out of them 19 are functioning in Bhavnagar District. ICTC team training produce skilled personnel who can identify their client problems, are well informed and can provide high quality HIV related services so the objective of this study is to study knowledge regarding HIV/AIDS & Counselling amongst staff of ICTC running in Bhavnagar District. Methods: This was a cross sectional study conducted among participant of ICTC team Training during April 2011-May 2011. Results: The knowledge of participant regarding HIV/AIDS and Counselling aspects improved significantly after intervention. Interpretation & Conclusion: The informative & educable intervention definitely has a positive effect on awareness levels which would eventually encourage expansion of knowledge & help in improve the skill of counselling and positive attitude towards the client coming at different ICTC centre and increase the service utilization by client so this type of inductive training for newly appointed health care workers and refresher training for health workers, who employed longer than one year should be organized on regular basis for effectively utilization of ICTC.