Study of Factors Affecting Patients’ Intention to Provide Information to Pharmacists: Publicizing the Contribution of Pharmacists to Pharmacotherapy through Animation Video / 社会薬学

Objectives: At the pharmacy, information obtained from patients by pharmacists is often inadequate. To motivate patients to provide information, we explored factors influencing their willingness to provide information and evaluated changes in their intention through informing of pharmacists’ contribution to pharmacotherapy. Methods: Four videos regarding pharmacists’ contribution to pharmacotherapy were created. A total of 600 participants who regularly visit pharmacies were targeted. One hundred and fifty participants watched one of the four videos and answered questions about their willingness to provide information to pharmacists before and after watching the videos. Key findings: The positive factors influencing the willingness to provide information were trust in the pharmacist and knowing pharmacists’ contribution to pharmacotherapy. After watching any of the videos, the willingness to provide information increased (P<0.001). In addition, when the participants were divided into two groups based on whether or not they had already known about the video content, the willingness of the participants in both aware and unaware groups to provide information improved (P<0.001). The factors that improved willingness in participants with low willingness were an explanation from their family pharmacist and trust in the pharmacist. On the contrary, having diabetes was a restraining factor. Conclusion: The study revealed that publicizing pharmacists’ contribution to pharmacotherapy increases the patients’ willingness to provide information to the pharmacist, regardless of their original level of awareness of the contribution. Furthermore, patient-pharmacist relationships based on trust in the pharmacist were influential.

A Study of Factors That Promote Patients’ Provision of Information to Pharmacists and Evaluation Items for Evaluating Patients’ Willingness to Provide Information / 社会薬学

The purpose of this study was to identify patient-side factors that facilitate their provision of information to pharmacists (Survey A) and identify questions to assess their willingness to provide information to pharmacies (Survey B). Two web-based surveys were conducted among individuals aged 50-79 years who regularly brought their prescriptions to pharmacies. Survey A was conducted in February 2020 with 540 respondents. Multiple regression analysis was conducted, with “patients’ provision of information to pharmacies” as the objective variable. Survey B was conducted in November 2020 with 126 respondents for each three patterns of questions regarding “patients’ provision of information to pharmacies.” The distribution of responses was compared. More than half of the respondents were willing to provide information to pharmacists on the contents of the initial questionnaire. In contrast, less than half of the respondents were willing to provide information about the physician’s explanation of drug treatment, history of the disease, concerns and consultations about medication, blood tests results, and unusual symptoms. Factors on the patients’ side that promoted the provision of information included having a family pharmacist, a sense of trust in the pharmacist, recognition as a medical professional, and understanding the pharmacist’s work. As an indicator to evaluate the increase in patients’ willingness to provide information, the questionnaire statement “I will actively tell the pharmacist about [　].” was found to be appropriate. Words such as a physician’s explanation of drug treatment, history of the disease were included in [　].