ABSTRACT
OBJECTIVE: To discuss the measures for the improvement of the pharmaceutical consultation service(PCS) in the outpatient pharmacy in our hospital.METHODS: The records of PCS from June 2006 to March 2007 in our hospital were collected for an analysis in respect of the drug variety consulted and the contents of PCS etc.RESULTS: Of the total drugs consulted,leading the first three places were cerebro-cardiovascular drug(21%),central nervous system drug(15.4%) and antibiotics(12%).Regarding the contents consulted,leading the first were dosage and administration(31.8%).CONCLUSIONS: To improve the quality of PCS,it is necessary to take such measures as to strengthen training among pharmacists,set computer system for the inquiring of drugs and to popularize the knowledge on drug use in the public etc.
ABSTRACT
OBJECTIVE: To reduce the incidence of the disputes between pharmacists and patients. METHODS: The reasons for the disputes between pharmacists and patients as well as the countermeasures were analyzed. RESULTS & CONCLUSIONS: The disputes between pharmacists and patients were mainly resulted form pharmacists' dispensing error, improper service attitude or skills, or lack of the ability in dealing with the problems. The quality of pharmaceutical care can be enhanced and the incidence of disputes can be reduced or evaded through institutionalized management, standardized operation and humane concern showed to patients etc.