ABSTRACT
Background@#In the network of health sector reform, improving the quality and safety of service, organizational development, and ethics and responsibility of doctors and health professionals is a priority issue. Therefore, it is important to study the satisfaction and needs of healthcare workers, who have essential role in the quality and accessibility of health care service, as well as in social and economic development.@*Materials and methods@#This study was carried out using a cross-sectional study design with quantitative method. The questionnaires were conducted from 63 people who were working in the general hospital of Selenge province. To collect data and materials of the study, we used questionnaires from Appendix No.1 of Order 13 of the Minister of Health dated 13 January, 2014. @*Results@#The Satisfaction score of doctors and healthcare workers which was evaluated by themselves was generally 1.74 ± 0.47 or average, meanwhile 1.62 ± 0.41 or good for each group.@*Conclusion@#The employee satisfaction with the General Hospital of Selenge aimag is good. The satisfaction of doctors and healthcare workers is not dependent on the age group, gender, position, and seniority.
ABSTRACT
Background@#In the network of health sector reform, improving the quality and safety of service, organizational development, and ethics and responsibility of doctors and health professionals is a priority issue. To bring this, the patient satisfaction is an important matter.@*Materials and methods@#This study was carried out using a cross-sectional study design with quantitative and qualitative method. To collect data and materials of the study, we used questionnaires from Appendix No.2 of Order 13 of the Minister of Health dated 13 January, 2014. @*Results@#84 (61.8%) of inpatients evaluated hospital care as a good, while 117 of 197 outpatients (59.4%) evaluated hospital care as an average. The general satisfaction of patients is good for inpatients and average for outpatients.@*Discussion@#The patient satisfaction was different depending on the department, gender, age and age group for inpatients, while satisfaction was not dependent on age group for outpatients.