ABSTRACT
We assessed women's satisfaction with the reproductive health services in the population laboratory of Urmia University of Medical Sciences in 2003. A random sample of 600 married women aged 15-49 years completed a satisfaction questionnaire based on Bruce's criteria. Overall 76.2% of women were satisfied and 15.8% were completely satisfied with the total reproductive health service; however 34.0% of women were unsatisfied or completely unsatisfied with their health care provider. Factors that needed be improved were: providing all modern contraception methods in the health centres; using educational materials [e.g. pamphlets and brochures] at reproductive health consultations; and improving information given to clients to ensure informed choice of family planning method