ABSTRACT
Introduction: Patients' satisfaction is a point, which has nowadays found its importance in medical Services. This can be a good scale to measure and evaluate medical services quality-reflexing patients' needs, expectation and wishes fulfillments. This study has tried to investigate the patients' satisfaction from medical and nursing service
Methods: This is a descriptive study of which the data were collected by questionnaires including three sections [demographic characteristics and satisfaction levels from medical and nursing services]. The subjects included 358 Patients' randomly selected, being discharged from hospital. Satisfaction levels were measured with Lickert scale in which the patients had been asked to determine their satisfaction from services by words as quite satisfied, somehow satisfied, dissatisfied, quite dissatisfied and indifferent
Results: The findings showed that most of the patients [68.7%] were satisfied with medical services while this value was 66.5% for nursing services. X[2] test was used to determine the association between demographic characteristics and satisfaction. The statistical results showed a significant association between sex, age, education degree, hospitalization history and satisfaction from medical nursing service
Discussion: On the whole, the findings showed that medical and nursing services have satisfied the subjects. The patients were more satisfied with specific wards, possibly either due to a lower life expectancy in these ward which decreases patients expectation or more precise care the doctors and nurses provide the patients with in these wards