Effects of Emotional Labor and Occupational Stress on Somatization in Nurses / 간호행정학회지

PURPOSE: This study was done to identify the relationship of occupational stress, emotional labor, and general characteristics to somatization, and to identify factors affecting somatization in nurses. METHODS: A quantitative, descriptive research design was used to study 227 nurses. Nurses completed a 52-item self-questionnaire that included 3 concepts assessing somatization, occupational stress, emotional labor. The collected data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficients and multiple regression. RESULTS: Mean scales for somatization, occupational stress, and emotional labor were 22.96+/-7.87, 78.73+/-12.29, 29.63+/-3.97 respectively. The explained variance for somatization was 35.5%. Among the variables, frequency of emotional display (beta=.136, p=.042), one of the sub-domains of emotional labor, and role overload (beta=.178, p=.023), one of the sub-domains of occupational stress and working in the ICU, OR, or ER (beta=.296, p<.001) and education level of diploma graduation (beta=.143, p=.028) significantly predicted degree of somatization. CONCLUSION: Findings of this study provide a comprehensive understanding of somatization and related factors for nurses in Korea.

A Study of Occupational Satisfaction, Stress and Customer Orientation of Upper-scale General Hospital Nurses / 산업간호학회지

PURPOSE: To examine the relations among occupational satisfaction, stress, and customer orientation of upper-scale general hospital nurses. METHOD: We studied with structured questionnaires with total 66 questions for 218 nurses working at university hospitals in Gangwon-do from February 2 to 22, 2010. RESULT: Occupational satisfaction and customeroriented character increased when nurses' ages and career experiences were higher, married, working in daytime without shift and in higher positions. Occupational stress increased when nurses were younger, not married, with three shifts, and when they were general nurses. However, there was no statistical difference. Customer-oriented character had positive correlation with occupational satisfaction and stress while occupational satisfaction had negative correlation(r=-0.358) with occupational stress. CONCLUSION: As occupational stress and satisfaction of nurses in university hospitals showed significant relations with customeroriented character, t is necessary to reduce occupational stress of nurses, and strengthen occupational satisfaction of them.