ABSTRACT
Introduction: increasing pressure to follow a vision on complete health care organizations, better quality and excellence selection systems has become one of the main concerns for organizations and their managers
Objective: the aim of this study is to determine the relationship between the level of ISO 9001- 2008 quality management system and altering indictors of quality effectiveness in Rasht Hospitals
Methods: this is a descriptive and correlational study which was performed in three ISO-certified hospitals. The degree of ISO implementation measured using the requirements of ISO 9001 standards through questionnaires. Data of quality effectiveness indictors were compared using dependent T-test before and after the implementation when determining the mean and coefficient of variation
Results: there was a significant relationship between some indicators of quality effectiveness such as patient satisfaction, number of inspected complaints and improved procedure within implementations of ISO quality system [p<0.05]. On the other hand there was no significant difference between the mean alteration of the average length of patient's hospitalization before and after the placement
Conclusion: create a systemic visualization of the powerful tool such as ISO quality management system and imperative practical performance system in one organization discriminant addition to correcting systems and improving staff performance, will improve some indicators of hospital
ABSTRACT
The health human resource is the heart of health system and the majority of problems within the health care system are caused by shortage, surplus, or imbalance in health manpower. This study was aimed to compare the health human resources in Eastern Mediterranean countries based on income and geographical groups. This was a comparative study based on library resources performed in 2007. Twenty three countries in the Eastern Mediterranean region were classified based on the World Bank income groups [4 income groups] and geographical region [African countries, non-oil and oil-rich countries]. Later, the data concerning the health human resources in 2007 were extracted from the international websites including the WHO and EMRO. Data were statistically analyzed using the bivariate Pearson's correlation coefficient. Significant disparities were found in health workforce density within the Eastern Mediterranean countries in particular among the low and high income countries. Health workforce density showed negative correlation with country population [P<0/01] whereas a positive correlation was observed with per capita income [P<0/05]. Also, the income level, to some certain extent, affected the health workforce density. Population, immigration rate of health workforce, and general government expenditure on health are the factors influencing the health workforce density