ABSTRACT
Background: Nurses’ leaders are protracted as high‑leverage players who would be instrumental in initiating or bettering the culture of safety in the hospital, with no previous intervention done for the same in Manipur. Objectives: The aim of this study was to assess the effectiveness of an educational intervention program on patient safety culture among nurses in Manipur. Materials and Methods: A quasi‑experimental study was conducted from July 2019 to December 2021 among the 32 nurses of two tertiary‑level hospitals in Manipur. A structured questionnaire and Hospital Survey on Patient Safety Culture version 2 were used (Hospital Survey on Patient Safety Culture (HSOPSC) version 2.O (AHRQ, Rockyville, Maryland, USA)). A 2‑day intervention based on the WHO’s Multi‑Professional Patient Safety Curriculum Guide was used. Data were collected before, immediately, and 3 months after the intervention. Data were summarized using descriptive using IBM SPSS 26. Paired t‑test, Chi‑square test, and t‑test were employed to check for differences within and between the groups, and P < 0.05 was taken as statistically significant. Results: The mean knowledge scores were comparable between the groups at baseline (7.13 ± 3.3, 8.44 ± 3.74; P= 0.142) but differed significantly at posttest and follow‑up tests(P < 0.0001). The dimensions of “staffing and work pace” and “reporting patient safety events” had the lowest positive responses from both the groups at baseline. There is a significant increase in the total safety score from baseline to posttest and follow‑up in the intervention group (P < 0.001). Conclusions: The study asseverated the effectiveness of an educational intervention in increasing the knowledge and perception of patient safety culture, but the results highlighted the need for training at regular intervals.
ABSTRACT
A cross-sectional study was conducted to determine the level of patients' satisfaction with hospital care in Regional Institute of Medical Sciences, Imphal among inpatients during the month of May 2007. Interview schedule was developed covering certain domains regarding patients care. Overall satisfaction level was determined by using a summated Likert score. Most of the patients (260, 74.1%) were satisfied with the overall care received. Patients were found to be unsatisfied in the domains pertaining to admission procedure (145, 41.3%), comfort and cleanliness (164, 46.7%), food service (194, 55.3%). Patient admitted in the Obstetrics and Gynecology ward showed a significantly higher level of dissatisfaction as compared to patients from other departments (p<0.03).