ABSTRACT
PURPOSE: The purpose of this study was to verify influencing factors on service quality provided by care helpers working for the elderly in long term care. METHODS: The data were collected using self-reported questionnaire from 221 care helpers working in long-term care facility or home care service center. The data were analyzed using multiple regression with the SPSS/WIN 17.0 program. RESULTS: There were significant differences in service quality depending on the health status, intimacy level, pleasure level, job education, and turnover intention. Factors influencing service quality were gender, intimacy level with elderly, type of working place and job satisfaction with R2 value of 17.3%. The most influencing factor was intimacy level (beta=.249), followed by job satisfaction (beta=.208), gender (beta=.170), and type of working place (beta=.146). CONCLUSION: The results of this study indicate that the effort to improve the service quality of care helper should be focused on helping intimacy building between the elderly and the care helper. Also, a more effective way to improve service quality would be intervening for care helpers providing institutional care.
Subject(s)
Aged , Humans , Home Care Services , Hypogonadism , Intention , Job Satisfaction , Long-Term Care , Mitochondrial Diseases , Ophthalmoplegia , Pleasure , Surveys and QuestionnairesABSTRACT
PURPOSE: The purpose of this study was to verify influencing factors on service quality provided by care helpers working for the elderly in long term care. METHODS: The data were collected using self-reported questionnaire from 221 care helpers working in long-term care facility or home care service center. The data were analyzed using multiple regression with the SPSS/WIN 17.0 program. RESULTS: There were significant differences in service quality depending on the health status, intimacy level, pleasure level, job education, and turnover intention. Factors influencing service quality were gender, intimacy level with elderly, type of working place and job satisfaction with R2 value of 17.3%. The most influencing factor was intimacy level (beta=.249), followed by job satisfaction (beta=.208), gender (beta=.170), and type of working place (beta=.146). CONCLUSION: The results of this study indicate that the effort to improve the service quality of care helper should be focused on helping intimacy building between the elderly and the care helper. Also, a more effective way to improve service quality would be intervening for care helpers providing institutional care.
Subject(s)
Aged , Humans , Home Care Services , Hypogonadism , Intention , Job Satisfaction , Long-Term Care , Mitochondrial Diseases , Ophthalmoplegia , Pleasure , Surveys and QuestionnairesABSTRACT
PURPOSE: This study was designed to construct a structural model explaining depression in university students. METHODS: Data were collected from 1,640 university students by questionnaire, and analyzed using AMOS 5.0 to test the hypothetical model. RESULTS: Fitness statistics for the modified model were GFI=.93, AGFI=.89, NFI=.91, and RMSEA=.081. All the 12 paths in the modified model proved to be statistically significant. Depression of university students accounted for 52% of the covariance by the factors. The factor that had the most influence on depression was individual vulnerability, and followed by sequence order, stress, social support, coping, and self-efficacy. Depression was influenced directly by individual vulnerability, stress, social support, and coping, and indirectly by individual vulnerability, stress, social support, and selfefficacy. CONCLUSION: A screening and management system for the high risk group is needed to effectively prevent depression and reduce rate of depression in university students. Detailed support programs which specifically deal with prevailing stressors should be developed to effectively reduce the harmful effects of individual vulnerability and stress. It is anticipated that the model constructed in this study could be utilized as a reference in developing various strategies to prevent and intervene depression in university students.