Application of nurse-patient communication skill in nursing of dermatology department / 中国实用护理杂志

Objective To understand the nurse-patient communication before and after nurse-patient communication training. Methods Using self-made questionnaire to investigate patients who were admitted from June to December 2010 and hospital stay longer than 3 days. Results After training, problems between nurses and patients communication significantly reduced; nurses could use verbal communication and non-verbal communication properly; the harmonious rate between nurses and patients increased from 38.6% to 57.0%; patients satisfaction degree increased from 80.2% to 93.8%. Conclusions The nurse-patient communication and targeted training have an important significance for dermatology nurses to improve communication skills.