Study on influence of patient perceived medical service quality on satisfaction and behavioral intention / 重庆医学

Objective To study the influence of patient perceived medical service quality on the satisfaction and behavioral intention.Methods The AMOS21.0 software was adopted to construct a structural equation model with satisfaction as a medium for conducting the path analysis among the perceived medical service quality,satisfaction and behavioral intention.Results The perceived medical service quality produced the direct impact on behavioral intention(y=0.50) and satisfaction(γ=0.87),the satisfaction produced the direct impact on behavioral intention(γ=0.38);with the satisfaction as a medium,the perceived medical service quality had the indirect impact(0.33) on behavioral intention and the intermediary rate was 39.76％.Conclusion The perceived medical service quality has active influence on the patient satisfaction and behavior intention,and indirectly acts on the behavioral intention with the satisfaction as intermediary agent.

Literature Review on Medical Workplace Violence / 中国医学伦理学

In this paper , the authors retrieved and screened the related literature of medical workplace vio-lence, and introduced the research situation of workplace violence among medical staff in order to provide a refer -ence for the further research .