ABSTRACT
Introduction: The pharmaceutical care framework requires an active client-pharmacist partnership, particulary with respect to consultation about medication [dispensing process]. The educational intervention can imply to improve rational use of drugs
Objectives: In this study the effect of active group discussion and dispenser feedback in increasing the patient care indicator [dispensing time] in the pharmacies of Gorgan were examined
Materials and Methods: An interventional, semi-experimental study was designed. The study was conducted in Gorgan, thirty pharmacies and 750 pharmacy client, were randomly selected in each step [before and after intervention]. A structural questionnaire was used to interview clients. Data were collected from patients and by interviewing immediately after patient-dispenser encounter. Focused group discussion, audit feedback and distribution of educational bucklet were designed and conducted, after two months. All data were collected and analyzed with SPSS-11.5 software and were shown as mean +/- SE
Results: Data from 750 prescriptions before intervention showed that the average drug dispensing time was 19.43 +/- 5.83 seconds and the average waiting time was 4.91 +/- 1.2 minutes. In the post-intervention period, we had significant increase in the aformention indicators. Patients' satisfaction and knowledge of adverse effects and dosage information significantly increased after intervention
Conclusion: The study shows the impact of active educational intervention in improving WHO patient care indicator [dispensing time]