ABSTRACT
In the turbulent healthcare marketplace, performance is often of the highest importance; as a result, performance evaluations are critical to the long-term success of the organization. Among different performance appraisal systems, one current method is appraisal by The Excellence Model [EFQM]. The underlying philosophy of the EFQM Model is that of continuous quality improvement based on an integrated framework that attempts to describe the relationships between processes, people and results, all of which are relevant to the provision and delivery of healthcare. This study aimed to assess the Performance in different hospitals of Isfahan University of Medical Sciences and Healthcare Services by using The Excellence Model. This cross-sectional study was carried out in 2007. The research population included managers in hospitals belong to Isfahan University of Medical Sciences and Healthcare Services. Data were collected by a questionnaire that had been used in past studies. This questionnaire of 50 items was completed by managers. The mean scores for self-assessment in different fields were as follows: The mean score in leadership performance: 56/100; policy and strategy: 40/80; workforce 51/90; partnerships and resources: 50/90; processes: 71/140; customer results: 103/200; workforce results: 42/90; society results: 28/60; function key results: 74/150. Total mean scores of performance self-assessment was 516/1000. Culture of self-assessment is important to evaluate performance accurately. Findings of this study underscore the need for improvement in the areas pertaining to workforce and customer satisfaction