ABSTRACT
OBJECTIVES: In this study, a knowledge audit was conducted based on organizational intelligence quotient (OIQ) principles of Iran's Ministry of Health and Medical Education (MOHME) to determine levers that can enhance OIQ in healthcare. METHODS: The mixed method study was conducted within the MOHME. The study population consisted of 15 senior managers and policymakers. A tool based on literature review and panel expert opinions was developed to perform a knowledge audit. RESULTS: The significant results of this auditing revealed the following: lack of defined standard processes for organizing knowledge management (KM), lack of a knowledge map, absence of a trustee to implement KM, absence of specialists to produce a knowledge map, individuals' unwillingness to share knowledge, implicitness of knowledge format, occasional nature of knowledge documentation for repeated use, lack of a mechanism to determine repetitive tasks, lack of a reward system for the formation of communities, groups and networks, non-updatedness of the available knowledge, and absence of commercial knowledge. CONCLUSIONS: The analysis of the audit findings revealed that three levers for enhancing OIQ, including structure and process, organizational culture, and information technology must be created or modified.
Subject(s)
Humans , Delivery of Health Care , Education, Medical , Expert Testimony , Intelligence , Knowledge Management , Organizational Culture , Reward , Specialization , TrusteesABSTRACT
OBJECTIVES: In this study, a knowledge audit was conducted based on organizational intelligence quotient (OIQ) principles of Iran's Ministry of Health and Medical Education (MOHME) to determine levers that can enhance OIQ in healthcare. METHODS: The mixed method study was conducted within the MOHME. The study population consisted of 15 senior managers and policymakers. A tool based on literature review and panel expert opinions was developed to perform a knowledge audit. RESULTS: The significant results of this auditing revealed the following: lack of defined standard processes for organizing knowledge management (KM), lack of a knowledge map, absence of a trustee to implement KM, absence of specialists to produce a knowledge map, individuals' unwillingness to share knowledge, implicitness of knowledge format, occasional nature of knowledge documentation for repeated use, lack of a mechanism to determine repetitive tasks, lack of a reward system for the formation of communities, groups and networks, non-updatedness of the available knowledge, and absence of commercial knowledge. CONCLUSIONS: The analysis of the audit findings revealed that three levers for enhancing OIQ, including structure and process, organizational culture, and information technology must be created or modified.
Subject(s)
Humans , Delivery of Health Care , Education, Medical , Expert Testimony , Intelligence , Knowledge Management , Organizational Culture , Reward , Specialization , TrusteesABSTRACT
Hospital committees play an important role in programming, organization and coordinating hospital activities. This study was conducted to evaluate hospital committees' situation in Kashan educational hospitals. Hospitals committees' meeting reports and face-to-face interview were used to data collection. There was 402 meeting reports with average 7 members attendance at the each meeting. 1292 out of 2068 committee decision was taken into action. Conducting regular and effective hospital committees may improve quality of health services as well as hospital efficiency to increase costumers' satisfaction
Subject(s)
Humans , Hospital Administration , Quality of Health CareABSTRACT
Clinical coding is a translation of medical documents to diagnostic, procedure and financial codes. Health care data are displayed with codes. Clinical coding is a knowledge process in health care and include concepts of knowledge management such as codification of .knowledge, storage of knowledge, packaging of knowledge with its details and delivery to users and coordinating of intellectual resources. Conversion process of data into knowledge is a continual process in health care industry and knowledge created in any phase is a data for upper phase too. So clinical coding performs organization of knowledge is related to diseases. The databases taken from clinical coding process display diagnostic data and codes in relational table formats of data mining and On-Line Analysis Processing [OLAP] can discover knowledge from it. Furthermore creation of On-Line Discussion Group can play important role in knowledge sharing and improvement in process of Health care information management particularly clinical coding. Health care information management professions need to identify real situation of clinical coding and impact of their functions on knowledge management in healthcare and health decisions and thus improve their practice with knowledge management tools