[Effect of food distribiution training on the amount of food residuals in Tehran Boali Hospital in 2010]

The increase of food residuals specially in hospital can lead to a decrease in food intake and customer satisfaction and also increase the cost of remedy and hospitalization. The goal of this study was to determine the effect of food service training of food staff on the amount of food residuals to improve hospital catering. This was cross sectional study. The study population consisted of staff and patients in orthopedic, chemotherapy and surgery wards and their relatives [n=130]. The tools of this study were satisfaction survey questionnaire and food residual observational checklist. Questionnaires were completed by the study population and observational checklist by the researchers. Data were analysed using SPSS Software. Significant difference were observed between the amount of food residual before and after personnel training [t=-5/36, p=0/001].The average amount of food remaining in the breakfast from 1/8 in pre-teaching was decreased to 0/7, at lunch from 2/09 to1/89 and in dinner time from 2/2 to 1/6. It seems that educational planning of personnel could increase their knowledge about their duties and weaknesses and improves quality performance which leads to customer satisfaction and hospital profitability

Comparative study of organizational performance measurement in iran and developed countries

Background and Purpose: Organization Performance, particularly in health and treatment sectors, is considered as a basis for qualitative and quantitative development. Health and treatment systems, also, need performance improvement and measurement in order to grow and develop. This study is a comparative study of performance measurement in Iran and some developed countries with the purpose of application in the Iranian health and treatment system

Methods and Materials: In this descriptive comparative study, countries with successful experiences in measuring the performance such as Australia, Canada, Netherlands, Sweden, England, and the United States, were chosen. In order to collect information from these countries, different sources like journals, textbooks, internet databases, and e-mail communications were used. Collected information about these countries was summarized and classified according to intended variables, and were analyzed finally in comparative tables

Results: Majority of the countries in the research had employed criteria such as credibility, reliability, realness, timing, relevance, accuracy, and appropriacy in their performance measurement programs, and had used the findings in budgeting process. Applying the results of performance measurement has also been stressed in decision making and budgeting. Performance measurement is conducted in two dimensions in Iran: general and specific

Conclusion: The results of this study has shown that in most developed countries, good performance indexes, performance appraisal models, and the use of performance measurement findings in decision making and budgeting are applied