ABSTRACT
<b>BACKGROUND:</b> Home-visit guidance has the advantage of assisting child-raising while respecting an individual's lifestyle; however, there are many people who refuse it at present due to individual and family privacy concerns. In addition, such medical services involve individual and financial constraints; thus, the beneficial effects of the service should be clearly presented.<br><b>METHODS:</b> During postnatal weeks 16-20, questionnaires were sent by researchers to a group that received home-visit services during postnatal weeks 2-12 to investigate their levels of satisfaction with the services. A different questionnaire was sent to those that did not receive home visits to investigate the reasons for their rejection of the services.<br><b>RESULTS:</b> Home-visit services were highly evaluated by those mothers who received them, especially for primiparas to reduce anxiety about and improve confidence in child-raising. Also, a significant difference was observed between the “home-visit” and the “no home-visit” groups when asked, “How much are you willing to pay for home-visit guidance?” Among the “no-home visit” group, mothers who stated less than 1,000 yen and “free of charge”(59.7%) accounted for 75.8% and among the home-visit group, mothers who stated less than 1,000 yen and “free of charge” (26.0%) accounted for 50.9%, and 35.5% of mothers stated from 1,000 to 3,000 yen.<br><b>CONCLUSIONS:</b> The level of satisfaction of mothers who received home-visits and the reasons for not receiving visits were investigated. Two problems identified were that information about this program is not provided to all mothers and the timing of home-visits does not meet the needs of mothers.