ABSTRACT
Job satisfaction is an important variable in the area of organizational behavior. Without job satisfaction it is not possible to achieve organizational goals. Therefore the purpose of this study was to assess job satisfaction among Shomal health center of Tehran personnel affiliated to Shahid Beheshti University of Medical Sciences. This cross- sectional study was a descriptive-analytical one. Shomal health center of Tehran personnel with at least six months of work experience participated in the study. Data were collected by demographic characteristics and the Minnesota Satisfaction questionnaire. Job satisfaction was categorized into six areas and five levels. Reliability of the questionnaire was confirmed through Chronbach's alpha calculation. Statistical analysis was conducted using SPSS-18 software. Two hundreds and Fifty-nine personnel participated in the study. The mean [SD] of overall satisfaction score was 50.1[12.3] from 100. The study showed that job satisfaction of financial facilities and welfare, educational facilities and job promotion, politics and policy management, quality of human relations, Job security and professional social status were 40%, 43.4%, 53.4%, 66.6%, 54.3% and 57.4%, respectively. Statistical analysis showed a significant relationship between gender and occupational field. Improving the physical conditions at workplace, increasing employee participation in decision-making, the relative increase in salary, Encouraging personnel, job promotion and intimate relationships between them can lead to increase job satisfaction among employees
ABSTRACT
Quality is a major concern in the services offered by the health sector. The first basic step, in formulating any quality-improvement program, is recognizing consumers' perceptions and expectations of the services' quality. The aim of this study is to determine the gaps in the health services and provide solutions to increase clients' satisfaction in the clinics of Shomal Health Center of Tehran. This cross-sectional and descriptive study was done in 2013. The sample size was 325, proportionately selected from the recipients of primary health care in each clinic. Data was collected by a questionnaire, based on the five dimensions of service quality gap SERVQUAL instrument; which includes 22 questions. The collected data was statistically analyzed using SPSS software. There was a significant difference between the client's perception and expectation in each of the five dimensions of service quality. The smallest gap was in the communion [0.68] and the largest gap in the concrete [0/88] service. The client's education was significantly associated with the quality gap. None of the service dimensions were beyond the expectations of the respondents. Therefore, there is an ample room for improving the service processes