ABSTRACT
To assess quality of health services in Zanjan health centres based on clients' expectations and perceptions. The study was conducted by using service quality (SERVQUAL) scale on a sample of 300 females, clients of health care centres in the district of Zanjan, selected by cluster sampling. The results indicated that there were negative quality gaps at five SERVQUAL dimensions. The most and least negative quality gap mean scores were in reliability dimension (-2.1) and tangible (-1.13) respectively. There was statistically significant difference between clients' perceptions and expectations mean scores at all of the five service quality dimensions (P<0.001). The negative quality gap level in health service dimensions can be used as a guideline for redistribution of resources and managerial attempts to reduce quality gaps and improvement of health care quality.
ABSTRACT
Objective: To investigate the study skills and habits of Zanjan Medical students. Methods: in this descriptive cross-sectional study questionnaires were distributed among all the medical students of Zanjan University in spring 2005. A questionnaire containing 24 questions was designed to assess study skills and habits (time management, concentration, reading speed, note taking, study habits and comprehension). The questionnaires were distributed to all students and the next day collected. The total completed questionnaires were 181(82%). The lower score showed the higher position in each area. The median scores were compared among different subgroups using appropriate non-parametric tests (p< 0.05). Results: The results showed that the median scores out of 4 were 2.75, 2.25, 2, 1.75, 1.75, and 1.5 in time management, concentration, reading speed, note taking, study habits and comprehension respectively. Interns had median score of (2.25 vs. 2.75, P=0.04) in time management compared with other students. The student had problems with time management, concentration, reading speed, note taking, study habits and comprehension in their studies. Interns had better scores in time management compared with other students. There was no significant difference in median scores in different conditions of students' living. Conclusion: It appears that students possess better status in comprehension, study habits and note taking compared to other areas, and interns had better scores in time management, thus, we suggest that training courses be established in study habits and skills at the universities in order for the students to gain the information at that their entrance.