ABSTRACT
The aim of this study was to evaluate the satisfaction rate of hospital managerial/clinical teams [HMCTs] including principles [chief executives], managers, supervisor pharmacists and head nurses from services presented by private sectors directing 10 pharmacy departments in hospitals affiliated to Shahid Beheshti University of Medical Sciences
This study is an observational and descriptive study in which a questionnaire containing 16 questions evaluating the satisfaction of the HMCTs from private sectors, and questions about demography of the responders was used for data collection. Collected data was applied to assign a satisfaction score [maximum 64] for each respondent. SPSS 17.0 and Microsoft Office Excel 2007 were used for statistical description and analysis of this information [where applicable]
Overall, 97 people in charge of the hospitals [HMCTs] entered the study. The average satisfaction score was 26.38 +/- 6.81 with the lowest satisfaction rate observed in Mofid children specialty hospital [19.5%] and the highest rate obtained for Imam Hussein [p.b.u.h] general hospital [65.3%]. Generally, 59% of the HMCTs believed that the function of the private sector in the pharmacy of hospitals is satisfactory
Assuming that the satisfaction scores under 75% of the total obtainable score [i.e. 48 out of 64] could not be considered as an indicator of desired pharmacy services, our results revealed that the status of the services offered by private sectors are far behind the desired satisfactory level