ABSTRACT
Introduction: Today, conflict is an inevitable part of human communication in the health structures. One of the most important skills that are characteristic ability in conflict resolution is having emotional intelligence. Present research is an attempted to determine the effect of emotional intelligence training on conflict in nurses
Methods and Materials: The study was conducted using semi experimental applied design with control/trail group. Study sample included 56 nurses based on inclusion criteria sampling and in the next step balanced block randomization sampling was used for assigning 2 groups of: control group [n=29], and Trial group [n=27]. The researchers used 3 questionnaires including: Socio-demographic, Duberin Job Conflict Questioner and Bar-On Emotional Intelligence Questioner to gather data. Content and face validity of the questioners were measured by experts' nurses. The reliability [Cronbach's alpha] coefficients for these scales were: job conflict [85%] and emotional intelligence [95%] confirmed. At the beginning, of this study all participants completed the questionnaires as pretest, then EI skills in 6 hours presented only for trail group, one weeks [each week they got 2 education package] after intervention, all subjects [in 2 groups] again completed questionnaires. The statistical software used was SPSS [v.11.5] for windows. Also paired T, Chi-square and Hapker tested were used
Findings: Findings showed that there were no significant differences between the test and control group in terms of demographic characteristics except of marriage. Findings indicated that there are no significant differences between trail and control group in total and subscales EI score. However, finding indicated that there was a significant differences between before and after findings in trail group total and subscales EI score [p=0.049], and in job conflict [p=0.0001] and conflict score [p=0.000]
Conclusions: According to our findings in the present research, emotional intelligence education has been highly effective on the job conflict in nurses