ABSTRACT
To assess patient satisfaction in gynaecology and obstetrics in Tertiary care hospital and to highlight the areas of improvement. This cross sectional study was conducted in Gynaecology and Obstetrics unit B in Lady reading hospital Peshawar. Admitted Patients [who stayed in hospital for at least two days] were given an option to consent to inclusion in the study after consenting. Provided with a set of pre-furnished questions regarding the level of communication, satisfaction of treatment as well as the hygiene of the hospital was observed. Data was analyzed on SPSS 10.0 for descriptive data. A total of 1847 patients participated in this study. 90.9% [n=1679] of patients were satisfied with their treatment, 89% [n=1645] patients had confidence in their doctor's competency, 60%[n= 1109] thought treatment was easily affordable, cleanliness could satisfy 20% [n= 387] of patients, and the way doctors greeted their patients could satisfy 17%[n= 312] of patients, 5%[n=109] of patients were called by their names. 11% [n=218] of patients reported that their disease and reason of tests were explained to them. Communication skills of doctors and hospital cleanliness are the areas which require improvement. Our Study Suggests that there is an imperative need to communicate effectively with the patients about their disease and the treatment, it will help to remove anxiety and misconceptions, and they will comply with the treatment and develop confidence in the health system for achieving the standards of good health