ABSTRACT
Quality is the most important element in the process of production or services produced by organization to its customers. Quality of service refers to the measure of how a service is delivered matches customer expectations. The study aims to examine the quality of public health services received by immigrant labours. There are three aspects of quality in public health services to be measured i.e health service condition, the waiting time for treatment and treatment by hospital staff on immigrant labours. The result showed a large number of immigrant labours are satisfi ed with the quality of health services
ABSTRACT
There is a strong correlation between stress and the quality of care provided by informal carers. In this regard, an accurate understanding about factors contributing to stress among informal carers is crucial in order to find appropriate interventions to solve their problems. A pilot study was conducted in October 2009 in the Klang Valley area, to test the instrument liability in the local context. In-depth interviews were conducted with two informal caregivers who are providing full-time care for their chronically-ill family members. Informal caregivers face multiple types of stress. A variety of factors such as financial problems, an unsupportive community, fatigue, the unavailability of social services to assist them and their inability to accept the fact that their loved ones are terminally ill, contribute to their stress. Differences in factors contribute to stress, and lead to the adoption of different styles of coping strategies: emotion and problem focused coping.