[Factors determining satisfaction with family practitioner program from the perspective of rural insurance card holders affiliated with Sabzevar university of medical of sciences 2011]

The family Practitioner and referral system is one of the main programs of the 4[th] social and economical development plans in health sector. Client satisfaction is a basic index in payment mechanism and performance monitoring process in family practitioner program. This study aimed to determine factors effective in the satisfaction of insured rural population of Sabzevar University of Medical Sciences. This cross-sectional study was conducted in rural population of Sabzevar in 2011. Data were collected by a valid and reliable questionnaire and were analyzed using independent t-test, ANOVA, Pearson Correlation coefficient and simple linear regression. In the 8 aspects surveyed [care and reverence, safety and welfare, trust and belief in performance, waiting time, usefulness of actions, payment costs, paramedical unit performance and on time accessibility], the highest and the lowest levels of satisfaction were observed in payment costs, trust and belief in family practitioner performance, respectively. The correlation between sex, age, job, and marital status, and satisfaction rate was not significant. However, the relationship between residence, education, type of center and satisfaction of family practitioner was significant. Based on linear regression model, there was a significant correlation between patient satisfaction with family practitioner, residence, education, and the type of the center rendering services. The results show that higher level of education, place of residence, and delivery from urban health centers may lead to more client satisfaction

Study of satisfaction rate of family medicine plan in insured population of sabzevar university medical of sciences

Background: Family medicine is a global effort to improve quality, cost-effectiveness, and equality in health care systems. Family medicine is bound to maintain and promote family and community health. Increasing people's satisfaction with the Family Physician Plan is one of these goals. This study aimed to determine the rate of satisfaction with family medicine in the population insured by Sabzevar University of Medical Sciences

Materials and methods: This was a cross-sectional study. Data was collected by a two-part questionnaire measuring satisfaction in 8 scopes. Totally 1250 samples were selected randomly in each class. Data was analyzed with SPSS 17, using independent t-test, ANOVA, and Pearson correlation coefficient

Results: Collectively, 1199 questionnaires were analyzed. Of the sample population, 69.4% were housewives; 72.1% were female, 85.3% were married, 86.4% were rural residents, and 90.9% received services from public centers. In the studied scopes, the highest and lowest levels of satisfaction were observed, respectively, in payment costs and trust and belief in family medicine performance. Relationship of sex, age, job and marital status with satisfaction rate was no significant. Also relationship between residence, education level, and type of center with the rate of satisfaction with family medicine was statistically significant

Conclusion: Results show that higher education level and receiving services from urban and private centers lead to more satisfaction for clients