ABSTRACT
On the nursing front, there is no limit to demands for care services. Although efforts are being made to train the staff, letters from former inpatients showed that they left the hospital with a lot of discontent. To have them leave the hospital pleasantly, we have started holding an interview with the inpatients just before they are discharged since 2000. To grasp the results of the interviews accomplished during the 2-years period after the implementation of this program, we carried out a survey by distributing questionnaires to the nursing staff. At the same time, we conducted a survey on expatients and analyzed what they actually told the interviewers. It was found that about 60% of the outgoing patients were interviewed.More than 89% of the ex-patients surveyed said that they could calm themselves after they realized the nurses understood what it is to be painful. Asked if they want the interview to be continued, 94% answered in the affirmative. Meanwhile, many nurses said that what the patients told them was encouraging and gave them an incentive to carry out their duty. Some said that they were given an opportunity to reflect on their past conduct. All in all, we found that the interviews had the healing effect on the nursing staff as well as the patients.