ABSTRACT
OBJECTIVE:To probe into the factors restricting the informationization construction of the medical logistics and to facilitate the informationization construction in China.METHODS:The restricting factors for the logistics'informationization construction and the causes were discussed starting from the trade characteristics of medical logistics by literature reviewing and observation.RESULTS & CONCLUSIONS:The imperfect trade system,the lack of interdisciplinary talents, and the lagged IT technology were the factors restricting the informationization construction of the medical logistics.However, the impacts of these restricting factors can be reduced by developing the third party special pharmaceutical logistics which is helpful for medical logistics'informationization construction.
ABSTRACT
Objective:To explore the influencing factors on outpatients′ satisfaction of medical service.Methods: 195 samples coming from 5 provinces: Shandong,Hebei,Liaoning,Heilongjiang and Jilin province,and Tianjin City were all from the outpatients′ pupulation within a year,and were investigated with questionnaires.The data were collected by face-to-face survey,and totally 134 valid questionnaires were gathered.We use the following methods to complete data analysis: independent sample t-test,and analysis of variance,analysis of correlation,expecting to find the personal factors to affect outpatient satisfaction.Results: research outcome indicates that gender has no effect on outpatient′s satisfaction;while indexes as age and education level have significant influence.
ABSTRACT
Objective:To help hospitals at different levels develop and provide patients with high-quality medical services.Methods: Primary data were gathered through face-to-face surveys with questionnaires employed.Totally 195 questionnaires and 134 valid questionnaires were collected.Analysis of variance,independent-sample test,and cross-table combining z-test were used to complete data analysis.Results: Research outcome indicates there is no significant difference in outpatients' satisfaction level among hospitals at different levels,similar to outpatients' loyalty level.There are different affecting factors on outpatients' recommendation and satisfaction.Conclusion: Hospitals should be clear of patients' satisfaction level,evaluate patients' loyalty objectively,and make great effort on patients' concerning aspects.