ABSTRACT
Ante circunstancias que concluyen en el fallecimiento de los pacientes, el Hospital Garrahan (HG) debe facilitar el duelo con medidas adecuadas y apropiadas en un contexto de respeto y contención, acompañando preguntas, dudas e incertidumbres familiares, respetando valores, evitando dificultades administrativas y legales. El objetivo fue trabajar sobre el proceso del paciente fallecido para ordenar la normativa histórica, reglamentarla y documentarla agregando avances tecnológicos. Se estableció un circuito que llamamos circuito del paciente fallecido (CPF). Es un proceso que comienza en la inscripción de la defunción, traslado del paciente a la morgue hasta la entrega a la familia. Involucra al hospital de forma transversal. A través del trabajo interdisciplinario, aplicando conceptos y herramientas de gestión, se trabajó un plan de mejora en la gestión del CPF, partiendo de la disposi- ción hospitalaria vigente, adecuando el Protocolo respectivo del Ministerio de Salud del Gobierno de la Ciudad de Buenos Aires, estableciendo registros adecuados en todo el circuito. El diseño metodológico propuesto fue la planificación, desarrollo implementación de un plan de mejora en el CPF de acuerdo a gestión por procesos. Se desarrollaron las siguientes etapas: análisis de la situación de salud que generó la intervención, identificación del proceso en un mapa, identificación de problemas del CPF, revisión y análisis del proceso e implementación del plan de mejora. Este plan de mejora está sustentado en la Disposición N°238/ DME/17
When a patient dies in hospital, Garrahan Hospital should facilitate the process of mourning with adequate and appropriate measures in a context of respect and contention, providing support in case of questions, doubts, and uncertainties of the family, respecting values and avoiding administrative and legal difficulties. The aim of this project was to improve the processes related to the deceased patients organizing historical norms by establishing guidelines and documentation using new technological means. A circuit called circuit of the deceased patient (CDP) was established, consisting of a process that starts at the moment of the registration of death, followed by the transfer of the patient to the morgue, and finishing with the handing over to the family. The process involves the hospital transversally. In an interdisciplinary manner and using different management concepts and tools, a plan of improvement of the management of the CDP was developed, based on the current regulations of the hospital, adapting the protocol of the Ministry of Health of the Government of the City of Buenos Aires, establishing adequate records for the entire circuit. The proposed methodological design consisted of the planning, development, and implementation of a plan for the improvement of the CDP according to process management. The following stages were developed: analysis of the situation that led to the intervention, identification of the process on a map, identification of difficulties in the CDP, process revision and analysis and implementation of the improvement plan. The improvement plan is supported by Disposition N°238/DME/17
Subject(s)
Humans , Infant, Newborn , Infant , Child, Preschool , Child , Adolescent , Patient Care Team/organization & administration , Process Assessment, Health Care , Total Quality Management , DeathABSTRACT
Objectives: Primary aim of this study was to clarify the experience and evaluation of families who about caring the body of the deceased patient by nurses at Japanese inpatient hospices and palliative care unit. Method: A mail survey was performed on 958 bereaved family members of 103 palliative care units. A total of 598 family members replied. This study was content analysis about free comments in the questionnaire. Result: A total of 301 comments from 162 questionnaires were identified as the subjects for content analysis. The family was experience satisfaction or dissatisfaction about the way caring the body of the deceased patient. The family felt hesitation and worries about caring the body of deceased patient. A content analysis revealed 3 underlying themes: the family evaluate as a good experience, the family evaluate as an unpleasant experience, the family evaluate as an experience of hesitation and worries. Conclusion: The family was satisfied about treating the patient in the same way before died, making patient face beautiful and calm, facilitates family’s preparation. When nurses recommend families to care the body of deceased patient, which become memorably experience, and they come to be get over sorrow after the bereavement. But they need to confirm the family’s preparation and choose what they can do.
ABSTRACT
<b>Objectives:</b> Primary aim of this study was to clarify the family evaluation about caring the body of the deceased patient by nurses at Japanese inpatient hospices and palliative care unit. <b>Method:</b> A mail survey was performed on 958 bereaved family members of 103 palliative care units in July, 2010.<b> Result:</b> A total of 597 family members replied（62％）. As a whole, 441（74％）families reported that they were satisfied with the way caring the body of the deceased patient by nurses. A multivariate analysis revealed three factors were significantly associated with the levels of satisfaction:the patient face became peaceful and calm, and nurses treated the patient in the same way before died, and patient age was over 70 years old. <b>Conclusion:</b> Making patient face peaceful and calm, and treating the patient in the same way before died is important in caring the body of the deceased.