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Objetivo: Construir e validar instrumento para avaliar o grau de satisfação dos usuários idosos no modelo de atuação do enfermeiro navegador, clínico e de práticas avançadas em serviços de oncologia. Métodos: Estudo metodológico embasado no processo de construção e validação de instrumento que contemplou a estrutura conceitual; definição dos objetivos e população; construção dos itens e escala de resposta; seleção e organização dos itens; estruturação do instrumento; opinião de especialistas; pré-teste e validação de conteúdo. Resultados: Construiu-se instrumento com 13 itens, distribuídos em dois blocos temáticos: aspectos socioeconômicos, composto por oito itens, e cinco perguntas fechadas. Evidenciado por dois métodos estatísticos: correlação não paramétrica e coeficiente de concordância. Conclusão: Conclui-se que o instrumento de avaliação sobre o grau de satisfação de usuários idosos com um modelo de atuação do enfermeiro navegador, enfermeiro clínico e enfermeiro de práticas avançadas tem validade de conteúdo e aparência. (AU)
Objective: To construct and validate an instrument to evaluate the degree of satisfaction of elderly users in the nurse navigator, clinical and advanced practice models in oncology services. Methods: Methodological study based on the process of construction and validation of an instrument that included the conceptual structure; definition of objectives and population; construction of items and response scale; selection and organization of items; structuring of the instrument; expert opinion; pre-test and content validation. Results: An instrument with 13 items was constructed, distributed in two thematic blocks: socioeconomic aspects composed of eight items, and five closed questions. Evidenced by two statistical methods: non-parametric correlation and agreement coefficient. Conclusion: It is concluded that the assessment instrument on the degree of satisfaction of elderly users with a nurse navigator, nurse practitioner and advanced practice nurse performance model has content and appearance validity. (AU)
Objetivo: Construir y validar un instrumento para evaluar el grado de satisfacción de los usuarios mayores en los modelos de enfermera navegante, clínica y de práctica avanzada en los servicios de oncología. Métodos: Estudio metodológico basado en el proceso de construcción y validación de un instrumento que incluyó la estructura conceptual; la definición de los objetivos y la población; la construcción de los ítems y la escala de respuesta; la selección y organización de los ítems; la estructuración del instrumento; la opinión de expertos; el pre-test y la validación del contenido. Resultados: Instrumento construido con 13 ítems, distribuidos en dos bloques temáticos: aspectos socioeconómicos compuestos por ocho ítems, y cinco preguntas cerradas. Lo demuestran dos métodos estadísticos: la correlación no paramétrica y el coeficiente de acuerdo. Conclusión: Se concluye que el instrumento de aval sobre el grado de satisfacción de los usuarios idosos con un modelo de actuación del enfermero navegador, enfermero clínico y enfermero de prácticas avanzadas tiene validez de contenido y apariencia. (AU)
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Validation Study , Patient Satisfaction , Ambulatory Care Facilities , Nurses, Male , Nursing, PracticalABSTRACT
ObjectiveTo verify and promote the HIV antibody urine test in a demonstration zone for HIV prevention and control in Xinjiang， and to assess the sensitivity and specificity of the test and the willingness of the volunteers， providing a basis for evaluating and determining whether it was suitable for large-scale use in the region. MethodsStratified cluster sampling was used to select the respondents in a place in Xinjiang for questionnaire survey and sample collecting. Questionnaire results were statistically described， and multivariate logistic regression analysis was used to explore the influencing factors of willingness to use HIV-1 urine test. The results of blood ELISA antibody detection method were used as a reference to calculate the specificity， sensitivity and Kappa value of urinary HIV-1 antibody in the total population and different populations. ResultsA total of 2 504 volunteers were recruited for the urine self-testing. The sensitivity of HIV-1 antibody urine test in the total population was 94.73% （54/57）， the specificity was 100% （2 447）， the positive predictive value was 100% （54/54）， and the negative predictive value was 99.88% （2 447/2 450）. The specificity of each population group was 100% when comparing different populations. The test sensitivity was 100% in pregnant women， prostitutes and drug users， 50% （1/2） in MSM subjects， with a Kappa value of 0.796. The test sensitivity was 80% （8/10） in the volunteers， with a Kappa value of 0.878. In the satisfaction survey， 73.1% population was more likely to receive urinary rapid test than the blood fast test， 93.8% of the population was willing to recommend the rapid urinary detection to other people. More than 70% of the population was satisfied with the rapid urinary detection. The multivariate logistic regression analysis showed that age， degree of education， occupation， marital status， payment method of medical expenses， and income level were the influence factors of the purchase of urine fast reagent for the self-testing （P<0.05）. ConclusionUrinary HIV-1 antibody detection method has good reliability and public satisfaction. It is suitable for large-scale use in Xinjiang.
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Introducción: En las últimas dos décadas se han multiplicado las escuelas de Medicina Humana a nivel mundial y, específicamente, en Latinoamérica. Este aumento conlleva a una mayor población estudiantil que utilizará los centros hospitalarios como sus sedes de prácticas. Objetivo: Identificar el grado de satisfacción acerca de las prácticas hospitalarias en estudiantes de Medicina Humana de la universidad privada del Perú San Martín de Porres, Chiclayo, en 2016. Métodos: Estudio no experimental, observacional, descriptivo y transversal. La población estuvo constituida por estudiantes de la Facultad de Medicina Humana de cuarto, quinto y sexto años de estudios. El instrumento fue la "Escala de satisfacción de prácticas clínicas hospitalarias", constituido por 19 enunciados y estructurado en 3 dimensiones. Resultados: Se encuestó a 146 estudiantes, de los cuales el 53,4 por ciento correspondió al sexo femenino. La edad promedio fue de 23 ± 2,1 años. Se encontró que 76 estudiantes (50 por ciento) estaban "satisfechos" y "muy satisfechos" con el planeamiento, la ejecución y la evaluación de las prácticas hospitalarias. Conclusiones: Los estudiantes de Medicina Humana de la universidad privada del Perú San Martín de Porres, en 2016 se encontraron satisfechos con las prácticas hospitalarias(AU)
Introduction: In the last two decades, the schools of Human Medicine have multiplied worldwide and, specifically, in Latin America. This increase leads to a larger student population that will use the hospital centers as their practice headquarters. Objective: To identify the degree of satisfaction about hospital practices in students of Human Medicine from the Peruvian private university of San Martín de Porres, Chiclayo, in 2016. Methods: Non-experimental, observational, descriptive and cross-sectional study. The population was made up of students of the School of Human Medicine and belongin to the fourth, fifth and sixth academic years. The instrument was the Hospital Clinical Practice Satisfaction Scale, consisting of 19 statements and structured in 3 dimensions. Results: 146 students were surveyed, of which 53.4 percent corresponded to the female sex. The average age was 23±2.1 years. It was found that 76 students (50 prcent) were "satisfied" and "very satisfied" with the planning, execution and evaluation of hospital practices. Conclusions: The students of Human Medicine of the Peruvian private university of Peru San Martín de Porres, in 2016, were satisfied with the hospital practices(AU)
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Humans , Schools , Schools, Medical , Students, Medical , Cross-Sectional StudiesABSTRACT
Objective@#To evaluate the effect of 3DBody software assisted problem-based learning (PBL) teaching in orthopedic teaching.@*Methods@#Undergraduates of clinical medicine from grade 2013 who had internship in our hospital were divided into experimental group and control group. Undergraduates in the experimental group were taught by 3DBody software assisted PBL teaching, with designed questions and the method of using 3DBody software handing to students before class. While undergraduates in the control group were taught by traditional teaching, with the use of textbooks and multimedia courseware. Examination scores of theory and probation were compared between the two groups. Questionnaires were used to evaluate the subjective perception of different teaching method among the participants in each group.@*Results@#Scores of theoretical examination in the experimental group (84.6±5.9) were higher than those in the control group (73.2±6.1); scores of probation examination in the experimental group (17.7±2.1) were significantly higher than those in the control group (12.7±1.9); the degree of satisfaction in the experimental group (9.2±0.8) was significantly higher than that in the control group (7.2±1.3); all differences were statistically significant (P<0.05).@*Conclusion@#3DBody software assisted PBL teaching can significantly improve the effectiveness of orthopedic teaching and enhance students' learning initiative and interest, which is worth promoting.
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Objective To get well-informed of the practical skills examination of residents' standardized training in order to detect problems and improve the quality of training. Methods A total of 4484 clinical medical examinees from 2010, 2013 and 2017 in Liaoning province were investigated by questionnaire, from which 4412 valid questionnaires were collected and the total survey efficiency was 98.39％. The survey included the standardized patient (SP) examination, the small station test, the computer simulated case (CCS) examination and the clinical skill operation test station with parts 20 projects. Excel was used to sort and record the data. SPSS 10.0 software was used for statistical analysis. Results All parts of the practical skill assessment was reasonable. The examinees' satisfaction with the test is showing an upward trend year by year, up to 73.93％in 2017. In the standardized patients examination, the key points of the role play (including the fidelity and simulated authenticity of the physical signs) need be strengthened (14.84％ in 2010). Examinees thought the difficulty of computer simulation case examination is increasing year by year. More than 2/3 examinees evaluated the clinical skill operation test station set was reasonable and the difficulty was moderately. Conclusions We should further deepen the exploration of standardized patients assessment model; strengthen the medical humanities in training; improve the residents' clinical thinking;take examination as the guidance and standardize clinical training.
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Objective To evaluate the effect of 3DBody software assisted problem-based learning (PBL) teaching in orthopedic teaching. Methods Undergraduates of clinical medicine from grade 2013 who had internship in our hospital were divided into experimental group and control group. Undergraduates in the experimental group were taught by 3DBody software assisted PBL teaching, with designed questions and the method of using 3DBody software handing to students before class. While undergraduates in the control group were taught by traditional teaching, with the use of textbooks and multimedia courseware. Examination scores of theory and probation were compared between the two groups. Questionnaires were used to evaluate the subjective perception of different teaching method among the participants in each group. Results Scores of theoretical examination in the experimental group (84.6 ±5.9) were higher than those in the control group (73.2 ±6.1); scores of probation examination in the experimental group (17.7 ± 2.1) were significantly higher than those in the control group (12.7 ±1.9); the degree of satisfaction in the experimental group (9.2 ±0.8) was significantly higher than that in the control group (7.2 ±1.3); all differences were statistically significant (P<0.05). Conclusion 3DBody software assisted PBL teaching can significantly improve the effectiveness of orthopedic teaching and enhance students' learning initiative and interest, which is worth promoting.
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El objetivo del presente trabajo fue la formulación y evaluación de galletas y grissinis a base de una mezcla cereal-leguminosa, así como evaluar el grado de satisfacción y preferencia en un grupo de adultos y niños en México. Para la elaboración de los productos de panadería se empleó una combinación de harina de trigo-leguminosa de 55:45 para las galletas, mientras que para los grissinis fue de 68:32. En cuanto al contenido de proteína de los productos, presentaron valores de 10,65±0,06 a 12,09±0,30 g/100g. Por su parte, el contenido de fibra varió desde 0,39±0,30 hasta 3,84±0,37 g/100g. En cuanto a la prueba de grado de satisfacción se identificó que todos los productos fueron del agrado de los participantes, obteniendo calificaciones superiores a 0 (ni me gusta ni me disgusta). Mientras que en la prueba de preferencia, los productos elaborados con frijol, fueron preferidas en un mayor número de ocasiones que los de lupino. Se encontraron diferencias estadísticamente significativas entre el grupo de adultos y niños en los puntajes otorgados a todos los productos, lo que se puede relacionar con la familiaridad hacia éste tipo de alimentos(AU)
The objective of this work was the formulation and evaluation of cookies and grissinis based on a cereal-legume mixture, as well as the degree of satisfaction and preference in a group of adults and children in Mexico. For the preparation of bakery products, a combination of wheat flour and legume of 55:45 was used for cookies, while for grissinis it was 68:32. In terms of protein content of the products, there were found values from 10,65±0,06 to 12,09±0,30 g/100g. On the other hand, the fiber content varied from 0,39±0,30 to 3,84±0,37 g/100g. As for the degree of satisfaction test, it was identified that all the products were liked by the participants, obtaining ratings above 0 (I do not like or dislike it). While in the preference test, all products made with beans were preferred in a greater number of occasions than those with lupine. Statistically significant differences were found between the group of adults and children in the scores awarded to all the products, being able to relate to the familiarity towards this type of food
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Humans , Male , Female , Child , Adolescent , Adult , Middle Aged , Crop Production , Edible Grain , Industrialized Foods , Food Analysis/statistics & numerical data , Fabaceae , Cookies , Diet, Food, and NutritionABSTRACT
Objective: To explore the effect of application of standardized communication mode in doctor -nurse communication. Methods:Using stratified cluster sampling method, 96 nurses and 49 doctors from 10 nursing units were invited to participate in this study. The standardized communication mode training was carried out for nurses, which was implemented by communication guide and electronic medical interaction system. The doctors′satisfaction to nurses′job was evaluated before and after the implementation, and the nursing staffs′attitude toward standardized communication mode was investigated. Results:After 1 year, doctors′satisfaction to nurses′job was higher than that of before, the difference was statistically significant. Nursing staffs′acceptance toward standardized communication mode presented a high level. Conclusions:The standardized communication mode is beneficial to improve the doctor′s satisfaction to the nurses′work, especially in understanding of the disease condition, profes-sional knowledge and cooperation with the doctors. This communication mode is worthy popularizing in the clinical situation.
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@#Objective To explore the effect of quality control circle (QCC) on health education in stroke rehabilitation nursing. Methods Such activities were conducted in the VIP ward of neurological rehabilitation in our hospital as: theme selecting, activity planning, status mastering, cause analyzing, countermeasures formulating and implementing, etc., in accordance with QCC theory from January to April, 2014. Results The satisfaction of stroke patients to health education rose from 80.1% to 91.1% (P<0.001), and the dissatisfaction to guidance of activities of daily living and prevention of complications decreased significantly (P<0.05) after the implementation of QCC program. All the circle members benefited from the improvement of QCC technique, team work, professional knowledge, communication and coordination, activity confidence, duty and honor. Conclusion Carrying out the QCC activities can play a positive role on health education in stroke rehabilitation nursing.
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Objective To observe the influence of whole nursing model on health-related knowledge awareness and satisfaction rate of patients with liver hydatidosis receiving pericystectomy.Methods 180 patients in hospital receiving resection of liver hepatic cyst were randomly divided into the observation group and the control group with 90 patients in each group.The control group was given usual care,while the observation group received whole treatment model.The patients' health-related knowledge awareness and satisfaction rate were compared between two groups.Results The rate of health-related knowledge awareness and satisfaction about nursing work in the observation group preceded the control group.Conclusions This whole treatment model can boost the awareness rate of health-related knowledge and nursing satisfaction,which not only provides the care with full,comfortable and efficient services,but also advances the self-care capacity and cognition of disease of patients.
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Objective To explore the effect of quality control circle (QCC) on health education in stroke rehabilitation nursing. Methods Such activities were conducted in the VIP ward of neurological rehabilitation in our hospital as:theme selecting, activity planning, status mastering, cause analyzing, countermeasures formulating and implementing, etc., in accordance with QCC theory from January to April, 2014. Results The satisfaction of stroke patients to health education rose from 80.1%to 91.1%(P<0.001), and the dissatisfaction to guid-ance of activities of daily living and prevention of complications decreased significantly (P<0.05) after the implementation of QCC pro-gram. All the circle members benefited from the improvement of QCC technique, team work, professional knowledge, communication and coordination, activity confidence, duty and honor. Conclusion Carrying out the QCC activities can play a positive role on health education in stroke rehabilitation nursing.
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Objective: Gender differences in the usage of supplements by working adults and their awareness of them. <br>Methods: Full-time employees of Company A in the Tokai region of Japan and their spouses were given cross-sectional questionnaires (response rate: 61.3%), and 658 responses from full-time employees and their spouses were analyzed. <br>Results: Supplements were used by 23.7% of the participants. They were used by significantly more women than men, and women also had a greater tendency to seek advice regarding supplement use (advice sought by: women, 44.9%; men, 24.1%; p=0.01). Advice was only rarely sought from professionals. The greatest number of respondents stated that they were unsure whether they were satisfied with their supplement use. <br>Conclusions: Few participants sought out professional advice when taking supplements and many participants appeared to continue using supplements without noticing any improvement. This suggests both the need for further training of professionals to give more appropriate advice regarding necessary supplement use as well as the need to encourage education aimed at creating eating behavior that does not rely simply on supplements.
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Se realizó una investigación evaluativa en 60 operarios del Servicio de Vectores del Policlínico Docente 28 de Septiembre, perteneciente al Consejo Popular Altamira de Santiago de Cuba, desde septiembre del 2007 hasta enero del 2008, a fin de evaluar el grado de satisfacción de dichos trabajadores en la lucha anti-Aedes aegypti, para lo cual se establecieron criterios, indicadores y estándares. No se alcanzó el estándar establecido en algunos de los criterios evaluados como: situación socioeconómica, organización del trabajo y atención médica recibida, lo que demostró la insatisfacción de estos con el servicio que brindan
An evaluative investigation was conducted in 60 workers of the Service of Vectors from 28 de Septiembre Teaching Polyclinic, belonging to Altamira Popular Council in Santiago de Cuba, from September 2007 to January 2008, in order to evaluate the degree of satisfaction of those workers in the Aedes aegypti control, for which criteria, indicators and standards were established. The standard set in some of the evaluated criteria such as socioeconomic status, work organization and health care received was not reached, which showed their dissatisfaction with the service that they provide
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Humans , Male , Female , Health Services Research , Job Satisfaction , Mosquito Control , Occupational Health , Pest Control, Biological , Quality Assurance, Health Care , Quality of Health Care , Surveillance of Working EnvironmentABSTRACT
Objectives Appraise the quality of retired workers' life of a medical college according to their income, livelihood, neighborhood relations, health condition and other related factors. Methods Fill in the Quality of Life Investigation Questionnaire when the retired workers are taking routine physical examination. Results 776 pieces of questionnaire were collected, making up 64.7% of the retired workers, which may represent the people of this kind. Out of the 776 retired workers, 597 are suffering from chronic diseases, making up 76.9%. Among them, 37.5% have one type of chronic disease, while 39.5% have two types and more. Among them, heart cerebrovascular diseases and hypertension sufferers occupy 80.6%, 63.3% of the overall prevalence rate. 42.2% are satisfied with their health condition, 9.6% are not, 48.2% with fair contentment. Those with positive view towards income take up only 41.4%, while negative 6.6%. As to the way of living, 375 are living either with a spouse or by oneself, making up 50.6% ,while 46.2% living by a core family with children and grandchildren or with a big family. 64.0% are able to take care of themselves. Among the 236 in need, 88.0% are taken care of by relatives, only 12% by social aids. About 82.5% enjoy a harmonious family life;only 0.5% are not. 83.0% keep a good neighborhood relationship, only 0.6% of them doesnt. Conclusion The overwhelming majority of the retired workers of senior teachers and scientific and technical personnel are living in a harmonious family or community. When they are in need, relatives are the main forces to help, social forces does not work much on it. Two items that below 50% of the satisfaction are income and health condition. So, we are looking forward to the improvement of these two aspects by the reform on social and medical insurance.
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School lunch programs at middle schools have increased in quantity. However, the quality of them is in fact not enough to reach the satisfactory standard, especially in the aspect of environment of school meals. It is true that there seems to be little attention to the environment. In this study, degree of satisfaction about school lunch program was surveyed for students in one middle school. Focus of survey was sanitary condition about the dining room and classroom where they have lunch. First, in order to investigate the degree of satisfaction about their dining place, questionnaire was sent out to the students at one middle school in Seoul. Questionnaire was made with reference to previous research. Second, for the study on environmental sanitation, dropping bacteria (general bacteria) is measured in three parts of dining place (entrance, serving table, dining table). Petriplate film was exposed to the responsible places for 15 minutes and then cultivated at the temperature of 32degrees C for 48 hours before counting the number of bacteria formed. For the statistical analysis, SPSS 12.0 was used. The results of the study show that students had more satisfaction in dining room service than in classroom service. Important factors for the meal program such as "taste of food", "amount of food per student", "state of keeping warm", "appearance of food", "diversity of menu", and "kindliness of feeding staff" had more points in dining room than in classroom. For the environmental and sanitary aspect, the result of dropping bacteria (general bacteria) in dining room and classroom showed that table (5.00) and fooddistribution corner (8.67) of dining room were cleaner than those of classroom (P < 0.05). Making a good environment for school feeding will have a positive effect on the improvement of satisfaction and sanitation of school feeding. There should be expansion of dining room service for the students.
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Humans , Bacteria , Hypogonadism , Lunch , Meals , Mitochondrial Diseases , Ophthalmoplegia , Surveys and Questionnaires , SanitationABSTRACT
OBJECTIVE To investigate the clinical degree of satisfaction to sterilizing-supplying center,and to consummate the development of the transition of its decentralized administration to centralized pattern.METHODS We designated the questionnaire of degree of satisfaction(DOS) and carried out the investigation.RESULTS The initiated DOS was 90.6%,the DOS in mid-stage(2006-2007) was 97.3%,and the DOS in the latest stage(2008) was 99.1%.CONCLUSIONS Centralized administration is effective pattern for the development of sterilizing-supplying center and important to ensure the quality of sterile materials and service for clinical medicine.
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PURPOSE: To determine the priority for the instrumental development of Total knee replacement arthroplasty(TKA) by assessment of patient interviews after TKA in Korea. MATERIALS AND METHODS: We assessed the responses of 168 patients with primary TKA a minimum of one year after surgery. In order not to limit their choices by using a survey, interviewees responded to two open-ended questions, "What was the best result achieved after TKA?" and "What was the result you most wished for but was not achieved after TKA?" RESULTS: All the patients expressed satisfaction with TKA except for 12 patients (7.1%) and for the question of the best result after TKA, 118 patients (70.2%) pointed out that pain relief was the most satisfactory. For the question of the most wished for function still to be restored after TKA, 59 patients (35.1%) answered "No inconvenience and no need" and the greatest proportion among the others who had a wish, 61 patients (36.3%) pointed to discomfort related to the degree of knee flexion with the response "Not easy to stand from the ground and to have deep knee flexion". The average knee flexion degree was 120.7degrees in the group who had a wish related to knee flexion but 127.5degrees in the "No need" group, and the difference was significant (P=0.004). CONCLUSION: Although there was a 93% satisfaction rate after TKA, the remaining function most wished for after TKA was to stand up from the ground easily, which is related to knee flexion degree. Therefore, we propose that the improvement of knee flexion after TKA should be the priority for instrumental development in Korea.
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Humans , Arthroplasty, Replacement, Knee , Surveys and Questionnaires , Knee , Korea , Patient Satisfaction , RehabilitationABSTRACT
BACKGROUND: In Korea, the separation of prescribing and dispensing medicine was finally accepted as a medical policy in July, 2000, after a long period of discussion and study which was started in 1963. Now a year after the policy started, we investigated the knowledge, attitude, and practice of separation of prescribing and dispensing medicine. METHODS: Information, concerning whether the policy was effectively carried out and well understood, were gathered from 383 patients, who visited an university hospital from August 20 to September 1, 2001. RESULTS: The results revealed that 73.1% of the subjects knew the policy precisely. However, only 1.6% of them could answer all four questions on the purpose of the policy. The old-aged, the low educated, the low socioeconomic groups and the residents in agricultural area revealed poor understanding of the policy (P<0.05). Among the total, 74.9% showed negative response toward the policy. Time and cost increment were 75.7% and 75.2%, respectively. Among them 61.1% revealed negative attitude towards continuance the policy and 93.2% revealed dissatisfaction of the policy. CONCLUSION: The knowledge of the policy was relatively high. However, negative attitudes prevailed on the continuance of the policy. Therefore, more solutions and better strategies for the problems of prescribing and dispensing medicine would be needed.
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Humans , KoreaABSTRACT
We investigated factors related to the perception of achievement and to the degree of satisfaction of junior residents in initial clinical training. Questionnaires were given to second-year postgraduate students at 13 teaching hospitals in Japan. The response rate was 50%(n=89). The perception of achievement and the degree of satisfaction were converted to a 100-point scale. The mean±standard deviation of the two scores were 70±11 and 68±16, respectively. The average number of inpatients and whether the junior resident had taken care of patients were related to both scores. However, gender, the number of departments rotated through, and salary were not associated with either score.
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OBJECTIVE:To enhance consumers'satisfaction with the hospital pharmacy services.METHODS:Patient satisfaction measuring tables were designed before being given to550common consumers who were investigated through questionnaire by convenient sampling method.The reliability of the measuring tables was evaluated by calculating Cronbach's alpha coefficient and margin of stability.t test and single factor analysis of variance(ANOVA)were used to analyze the effects of demographic factors on degree of satisfaction.RESULTS:345questionnaires have been recovered with the effective recovery rate at62.7%;the Cronbach'a alpha coefficient was0.7503.The consumers'average satisfaction score was2.81.There were significant differences among consumers with different educational level.CONCLUSION:Generally speaking,the consumers are not satisfied with the current hospital pharmacy services.The dissatisfaction were mainly centralized in some non-technical services such as drug prices,service quality and professional ethics,etc.of pharmacists.It is necessary for hospital pharmacy to take some coping measures to increase consumers'satisfaction with pharmacy services.