ABSTRACT
Objective:Through standardized workload,this paper intends to conduct performance management of family doctor's studio so as to scientifically and dynamically evaluate employees' (family doctors and their assis-tants) work behavior and results. Methods: We enhance the development of family doctor studios and establish 65 (24 categories) services based on the service pack of family doctor using methods like literature review,group inter-view and expert consultation etc. Through time-based standardization,we endeavor to set up quantitative indicators, the content and method of performance assessment and to implement this performance management. Results:Employees' workload, performance and service efficiency have all improved to some extent year-on-year after the workload standardization. Conclusions:It was shown that the performance management of family doctor team through workload standardization could enhance employees' workload, service efficiency and performance significantly. It helps motivate employees to reach their full potential, which is scientific, feasible and effective and fit in with the needs of community health reform.
ABSTRACT
The first family doctor studio was established at 2011 in Shanghai,afterwards a wide variety of family doctor studios were set up over the country.Family doctor studio has been become a significant form and carrier to promote the family doctor service.However,there are still lacks of unified standards and perfect mechanisms for its operation and evaluation.To adapt the reform of community health service,it is urgent to standardize the family doctor studio,to promote the development of the community health service and the reform of the family doctor system.Based on Zhoujiaqiao mode,Changning District has kept exploring the operation mechanism,standardizing the management and service mode,and promoting brand building of the family doctor studio since 2012.The service mode and operation mechanism of family doctor studio with Changning characteristics has gradually formed.This article summarizes the construction,development and improvement of the family doctor studio.