ABSTRACT
Introducción: En la actualidad, las organizaciones reconocen al recurso humano como el activo más importante de las mismas, pues contribuye en el aseguramiento de los resultados y representa una ventaja competitiva, de ahí la necesidad de contar con trabajadores cada vez más satisfechos. El sector de la salud se ha planteado la necesidad de elevar los niveles de satisfacción de sus trabajadores. Objetivo: Diagnosticar la satisfacción laboral en una entidad asistencial hospitalaria. Métodos: Estudio cuasi experimental. La muestra estuvo compuesta por 301 trabajadores que se encuentran vinculados directamente a los servicios de atención de salud en el hospital. Se empleó una metodología, en la cual se integra la utilización de la encuesta para el diagnóstico de la satisfacción laboral, la observación directa ylas entrevistas individuales y grupales para profundizar en los resultados. En el estudio se incluyeron el análisis por servicios y categorías ocupacionales. Resultados: El índice de satisfacción laboral resultante del diagnóstico fue de 74,39 por ciento; las condiciones de trabajo y la estimulación moral y material fueron las dimensiones que más influenciaron en este resultado. En la evaluación por servicios solo 14 adquirieron los valores deseados, y la categoría de enfermeras resultó la más afectada. Conclusiones: La entidad asistencial hospitalaria presenta niveles no muy favorables de satisfacción laboral. A partir del análisis de las causas que generan los niveles de insatisfacción en los trabajadores, se derivó una estrategia para el progresivo mejoramiento de la organización(AU)
Introduction: The organizations recognize human resources as their most important asset because they contribute to consolidate the results and represent a competitive edge, hence the need of having increasingly satisfied workers at work posts. The health sector has set to increase the levels of job satisfaction among its workers. Objective: To diagnose job satisfaction at a hospital assistance service. Methods: A quasi-experimental study was made. The sample consisted of 301 workers who were directly linked to health care services at the hospital. The methodology combined use of surveys to diagnose job satisfaction, direct observation, individual and group interviews to delve into the results. The study included analyses by service and by occupational category. to hospital assistance services were diagnosed. Results: The results of the diagnosis proved that the highest incidence variables in hospital were those associated to moral and material incentives, working conditions and working/rest system. Nursing reached the lowest scoring in the job satisfaction diagnosis. These results gave rise to a strategy aimed at improving the organization. Conclusions: The hospital assistance service shows job satisfaction levels which are not very positive. Based on the analysis of the causes of lack of job satisfaction, a strategy is drawn for progressive improvement of the organization(AU)
Subject(s)
Humans , Personnel Management , Job Satisfaction , Occupational Health Services/standardsABSTRACT
Background: The diagnosis coding and medical procedure are methods of treatment that helps patients to organize and classify information correctly. Coding is a related factor with the quality to provide the data of illnesses and injuries. Aim: To examine rate of the coding accuracy of hospital patients of Imam Khomeini in Ahvaz (Iran) during spring 2010. Material and methods: In this cross-sectional study that was performed in 2010, society of investigation was 5062 records of patients admitted to the surgical ward of Imam Khomeini Hospital in Ahvaz from which 260 records were selected incidentally and orderly. Instrument of data collection was a checklist developed by the researchers based on library resources and the accuracy was confirmed in the narrative checklist used by expert faculty in this. After the data were collected, they analyzed using Excel software. Results: The most accurate coding was related to other procedures (92.61%) and least accurate coding was related to the major diagnosis (84.91%) and the lowest completeness of the encoding was related to other diagnosis regarding 66.88%. Conclusion: The results showed that the accuracy of diagnosis coding and procedure was optimal, but the level of completeness of diagnosis coding was too low regarding to hospital training.
ABSTRACT
Se realizó un estudio epidemiológico, descriptivo y transversal de 48 pacientes ingresados por intoxicaciones exógenas agudas en la Unidad de Cuidados Intensivos del Hospital Infantil Norte Docente "Juan de la Cruz Martínez Maceira" de Santiago de Cuba, desde enero del 2006 hasta diciembre del 2010, con vistas a caracterizarles según algunas variables clinicoepidemiológicas. En la serie, predominaron las edades de 10 a 14 años, el sexo femenino, el intento suicida como antecedente personal de mayor importancia, el estado grave de los pacientes al hospitalizar, la procedencia urbana, especialmente del municipio cabecera (Santiago de Cuba), y los medicamentos como el xenobiótico causal más frecuente, con prevalencia de la carbamazepina. Para evaluar la información se utilizó el cálculo porcentual y los resultados fueron expresados en porcentaje, los cuales mostraron la necesidad de continuar perfeccionando las estrategias de intervención, con la integración de los niveles primario y secundario de atención sanitaria.
An epidemiological descriptive and cross-sectional study was conducted in 48 patients admitted due to acute exogenous poisoning at the Intensive Care Unit of "Juan de la Cruz Martínez Maceira" Northern Teaching Children Hospital in Santiago de Cuba, from January 2006 to December 2010, with the purpose of characterizing them according to some clinical epidemiological variates. Ages between10 and 14 years, female sex, suicidal attempts as the most important past medical history predominated in the series, as well as the critical condition of patients to be hospitalized, urban origin, especially from Santiago de Cuba municipality and drugs as the most frequent causative xenobiotic with prevalence of carbamazepine. To evaluate the information the percentage calculation was used and the results were expressed as a percentage, which showed the need to continue to improve intervention strategies, with the integration of primary and secondary levels of care.