Diseño de un sistema de gestión de calidad en prestación de servicios fonoaudiológicos / Design a system of quality management in providing speech and languaje pathologist services

El presente artículo expone los resultados de una investigación de tipo descriptivo, cuyo objetivo fuediseñar un sistema de gestión de la calidad en la prestación de servicios fonoaudiológicos, donde seconcibe al cliente como un ser humano integral. El método utilizado fue deductivo ya que partió de unmarco general de referencia para la formulación del sistema de gestión específico. Se tomó comoreferencia el Sistema Obligatorio de Garantía de Calidad en Salud y la norma ISO 9001. Los resultadosentregan un sistema de gestión de calidad para servicios fonoaudiológicos, que tras la validaciónhecha por jueces expertos, permitió la construcción de un instrumento valioso para la prestación deservicios fonoaudiológicos con calidad; de la misma manera, este instrumento facilita el seguimientopor parte de la profesión a la normatividad vigente del Ministerio de Protección Social en Colombiacon relación a la prestación de los servicios fonoaudiológicos, así como la implementación del Sistemade Gestión de Calidad ISO 9001, siempre con un enfoque integral del cliente.

This article presents the results of a descriptive research aim was to design a system of quality management in providing speech and language pathologist services, which takes into account the client as a whole human being. The deductive method was used because it came from a background reference for the formulation of specific management system. Were taken as reference the mandatory Health Quality Assurance and ISO 9001, the results deliver a quality management system for speech and language pathologist services and validation by expert judges in order to inquire about the degree of agreement between those. The data validate the system performed thrown as a valuable tool in providing speech favorer and language pathologist services for adoption by the profession to the regulations of the Ministry of Social Protection and the rise of implementing quality management system , while the approach to the user side when viewed from a holistic approach.

Quality Standard of ISO Inducting to Fully Standardize Control Quality of Hospital Infection / 中华医院感染学杂志

OBJECTIVE To explore the canonical management method to improve the control quality of hospital(infection).METHODS To induct the quality standard management system of ISO9001∶2000,carrying out a set of method which is systemic,standard,canonical,and scientific and continue to improve to hospital infection(mangament).RESULTS The control quality of hospital infection had been improved and standardized obviously.CONCLUSIONS Establishing the quality standard management system of ISO and persevering in the principle of plan,carry out, check,manage,feedback and continue to improve could advance canonical and sientific(managment) to the control of hospital infection,and improve the control quality of hospital infection.