ABSTRACT
This paper collected and sorted out the cross-cultural medical practice in the top 20 US hospitals in 2019-2020 through web surveys, and summarized the concepts, featured projects and models of cross-cultural medical services in American hospitals. Generally, hospitals in the US advocate the service concept of "patient-centered", provide full-process services before, during and after the treatment, involving appointments, accommodation, transportation, language translation, medical process management, etc., and attach great importance to the role of culture factors in medical treatment and cross-cultural medical education and training for employees. On this basis, it is proposed that Chinese medical institutions should focus on the following aspects in the development of foreign-related medical services: conform to international medical service concepts and standards, improve the cross-cultural medical competence of medical staff and other groups, explore cross-cultural medical service models with localized characteristics, and build the international image of the hospital with the construction of international environment.
ABSTRACT
A coverage of the explorations made by the hospital in logistic guarantee service, including introduction of humanistic concepts to search for new horizons of development;Emphasizing innovative development to break through roadblocks;deepening internal development to find new ways in reform and development;and enhancing management science to find new development in a better system. These attempts enable the theory and practice of research hospital logistics to a higher level.