ABSTRACT
Objetivo: Validar la estructura interna de un instrumento de medición de la calidad de atención percibida con la metodología rendimiento del servicio (Service Performance SERVPERF) para la aplicación en una clínica odontológica universitaria. Método: El estudio se encuentra bajo el diseño de investigación exploratorio secuencial (DEXPLOS) orientado a la validación de instrumentos documentales, establecida en las siguientes fases; Primera fase, dio inicio con la revisión bibliográfica para definir las perspectivas teóricas; Segunda fase, se prosiguió a la selección del panel de expertos; Tercera fase, selección de la muestra para la prueba piloto y la administración del instrumento; Cuarta fase, se procedió a la validación psicométrica del instrumento. Resultados: El instrumento elegido para la adaptación fue el SERVPERF, validado respecto a su contenido a través de la ronda de cuatro expertos odontólogos. Instrumento definido con 20 ítems agrupados en cinco dimensiones, con cuatro ítems en cada dimensión. Instrumento de medición para la calidad de atención percibida, válido en su contenido, constructo y confiable con un alfa de Cronbach de buena aceptabilidad con un valor de 0,802. Conclusiones: Sé válido la estructura interna del instrumento SERVPERF, adaptado a las características propias y específicas del servicio odontológico que brindan la clínica docente asistencial de la Carrera de Odontología de la Universidad Pública de El Alto (UPEA).
Objective: To validate the internal structure of an instrument for measuring the perceived quality of care with the Service Performance (SERVPERF) methodology for application in a dental clinic university. Method: The study is under the exploratory sequential research design (DEXPLOS) oriented to the validation of documentary instruments, established in the following phases; First phase, began with the bibliographic review to define the theoretical perspectives; Second phase, followed by the selection of the panel of experts; Third phase, selection of the sample for the pilot test and the administration of the instrument; Fourth phase, proceeded to the psychometric validation of the instrument. Results: The instrument chosen for adaptation was the SERVPERF, validated with regard to its content through the round of four dental experts. The instrument was defined with 20 items grouped into five dimensions, with four items in each dimension. Measurement instrument for perceived quality of care, valid in its content, construct and reliability with a Cronbach's alpha of good acceptability with a value of 0.802. Conclusions: The internal structure of the SERVPERF instrument is valid, adapted to the specific characteristics of the dental service provided by the teaching clinic of the Dentistry Career of El Alto Public University (UPEA)
ABSTRACT
Objective:To evaluate medical service performance of the DRG pilot public hospitals in a city was carried out by using the entropy weight TOPSIS and the rank sum ratio method, so as to provid the decision-making basis for the DRG pilot reform and the high-quality development of public hospitals.Methods:The case-mix index(CMI) value, the number of DRG groups, the time consumption index, the cost consumption index, and the low-risk mortality rate were obtained from the first page of medical records of 21 DRG pilot hospitals in a city from January 2019 to December 2020.The entropy weight TOPSIS method and the rank sum ratio method were used to evaluate the medical services performance of 21 DRG pilot hospitals.Results:The CMI value and the number of DRG groups in 21 DRG pilot hospitals increased from 0.81 and 353 in 2019 to 0.86 and 369 in 2020 respectively, and the time consumption index decreased from 0.98 to 0.92. The entropy weight TOPSIS method and the rank sum ratio method had good consistency and correlation with the hospital performance evaluation results from 2019 to 2020 ( P<0.05). The overall ranking of the performance evaluation of pilot hospitals in 2020 was higher than that in 2019, the tertiary hospitals were higher than secondary hospitals, and hospitals were higher than maternal and child health care hospitals. Conclusions:The DRG payment reform had promoted the quality and efficiency of medical services in the city.
ABSTRACT
The paper builds the evaluation index system of university library self-built database service performance through Analytic Hierarchy Process (AHP),introduces the building principle,hierarchical structure and index weight,and evaluates the self-built database service performance of the library of Yunnan University of Traditional Chinese Medicine through Fuzzy Comprehensive Evaluation (FCE) based on this evaluation system.The evaluation result is basically consistent with the actual situation,which verifies the scientificity and operability of this index system.
ABSTRACT
After the literature resources, service efficiency, impact contribution and service performance of 4 foreign national libraries were comparatively analyzed by taking their geographic location,culture and impact power into consideration,the strategy for the development of domestic libraries and the improvement of assessment systems was studied with suggestions put forward for the development and improvement of literature service in domestic li-braries,namely supporting innovation in enterprises, providing information service for governments, collecting re-cords of special and emergency events, taking the satisfaction of users and staff as well as the influence of social media into consideration when the library performance was assessed.
ABSTRACT
OBJECTIVES: This study was conducted to identify factors that affect medical service performance in rural health sub-centers and to develop a method to improve health sub-center performance that takes advantage of these insights. METHODS: This study included 1,242 South Korean health sub-centers that had been in operation at least since December 31, 2009 as units of analysis. After adjusting for population differences between areas, the performance of medical service among health sub-centers was analyzed according to medical services performed per person. We performed t-tests, ANOVA, Scheffe's tests and multiple regression analyses. RESULTS: The following were significant variables affecting the medical service performance of rural health sub-centers: number of hospitals and clinics, presence of community health practitioner posts, distance from health sub-centers to main public health centers, distance from health sub-centers to the nearest emergency medical facilities, and proportion of the local population aged 65 and over. In contrast, the proportion of the local population between ages 0-4 and the placement of public health doctors that had already completed their internship were not significant variables. CONCLUSIONS: The medical service performance of health sub-centers located in rural areas is significantly affected by local population and health care environment characteristics, and therefore, it is imperative to develop strategies to provide differentiated service based on these factors.
Subject(s)
Aged , Humans , Delivery of Health Care , Emergencies , Imidazoles , Internship and Residency , Nitro Compounds , Public Health , Rural HealthABSTRACT
The aims of this study were to estimate the level of job satisfaction and customer-oriented service performance in university food service employees Two hundreds-six food service employees working in Seoul were enrolled and the response rate was 85.8%. Of respondents, 85.9% was female and most of the respondents were 40 years up (70.8%). Generally, respondents had approximately 5 years job experience and high school level. Mean score of job satisfaction was 3.23 score out of 5.00. The highest and lowest items on job satisfaction were responsibility and commitment(4.00). and promotions opportunity(2.69), respectively. Considering job satisfaction; relationships of supervisors, employment and career were significantly different in age(P<0.05), job-system and wage(P<0.05), respectively. Mean score of customer-oriented service performance was 3.75. The highest and lowest items on customer-oriented service performance were delivering on time(4.02) and service information for customers(3.21), respectively. Customer-oriented service performance was significantly different in age and wage(P<0.05). Job satisfaction had positive correlation to customer-oriented service performance. Relationship of supervisors was positively correlated with relationship of coworkers and career.