ABSTRACT
Medical Laboratory Technology now belongs to the first-level discipline of medical technology and focuses on the cultivation of technical talents.At present,there are some problems in this professional education,such as emphasizing theoretical knowledge teaching,neglecting practical skills training,weak practicability of some courses and graduates' lack of professional quality.In this study,we have combined "Teaching,Clinical and Scientific research" together.By improving the teaching staff,increasing the proportion of experimental courses,clinical skills and scientific research training,relying on "verification-synthesis-design" experiments,laboratory opening and undergraduate scientific research competitions,we have carried out professional personnel training,and have achieved better educational results,which is also helpful to the development of laboratory discipline.
ABSTRACT
Resumen: Objetivo: Adaptar y validar un instrumento para evaluar la calidad, en las clínicas de docencia y Servicio de Estomatología con la metodología SERVQUAL. Material y métodos: Estudio descriptivo, transversal, observacional y prospectivo validado con una alfa de Cronbach. Se diseñó un instrumento con la metodología de SERVQUAL de Parasuraman, Zeithaml y Berry (P, Z y B) aplicándose a una muestra aleatoria estratificada constituida por 400 pacientes de las clínicas de docencia y servicio de la Benemérita Universidad Autónoma de Puebla (BUAP). Para su elaboración se tomaron en cuenta las cinco dimensiones propuestas por los autores: tangibilidad, fiabilidad, capacidad de respuesta, seguridad y empatía. Resultados: El instrumento reportó una validez clasificable como excelente de acuerdo (criterios de George y Mallery) con un valor alfa de Cronbach de 0.967 para la primera parte del instrumento correspondiente a «expectativas¼ y la segunda parte correspondiente a «percepciones¼ con 0.923. Discusión: Derivado de la validación a través del análisis factorial y los altos índices obtenidos con el índice del alfa de Cronbach ambas partes del instrumento permanecieron sin cambio. Conclusiones: En los servicios de salud existen un gran número de instrumentos validados para identificar el grado de satisfacción, sin embargo, cada instrumento debe identificar y ubicar en cada una de las dimensiones del modelo seleccionando los procesos realizados en los servicios a evaluar para obtener resultados objetivos. La confiablidad, validez y aplicabilidad del instrumento cumplió con esas expectativas.
Abstract: Objective: Adaptation and validation of an instrument designed to evaluate quality in teaching clinics and stomatological services with SERVQUAL methodology. Material and methods: Descriptive, cross-sectional observational and prospective study validated with alpha Cronbach coefficient. Parasuraman, Zeithaml and Berry (P, Z and B) designed an instrument with SERVQUAL methodology; it was applied to a stratified, randomized sample composed of 400 patients coming from teaching clinics and services of the Emeritum Autonomous University of Puebla (BUAP). For manufacture of said sample the following five dimensions proposed by authors were taken into account: tangibility, reliability, response capacity, security and empathy. Results: Instrument reported validity classifiable as excellent, according to an 0.967 alpha Cronbach value for the first part of the instrument corresponding to «expectations¼, the second part corresponding to «perceptions¼ rated 0.923. Discussion: Derived from validation through factorial analysis and high indexes obtained with alpha Cronbach index, both parts of the instrument remained without changes. Conclusions: Within the sphere of health services there is a great number of instruments validated to identify the level of satisfaction, nevertheless, each instrument must identify and locate within the dimensions of the selected model processes conducted in services to be evaluated, in order to obtain objective results. Reliability, validity and applicability of the instrument met with aforementioned expectations.
ABSTRACT
The clinical probation of medical students in the clinics of gynecology and obstetrics is significant. However, because of the disease involving in female genital system, clinical clerkship teaching in obstetrics and gynecology faces actual problems such as poor cases, low cooperation of the patients and the risk of offending the privacy of patients. During the period of clinical novitiate, two or three teaching clinics were established by experienced clinical teachers, and the patients for the teach-ing were recruited by a series of incentives, such as exempt registration fee, prior doctors' office visit-ing, preferential examine, appointing well-known experts and advanced hospital admission and so on. And the teaching was preceded after the patients' informed consents. As results, the cooperation of the patients was obviously improved, and case selection was made easy, and the outpatient clinic probation teaching level of obstetrics and gynecologyn was raised.