Gestão de Recursos Humanos nos Trabalhadores Temporários de Agência / Human Resources Management of Temporary Agency Workers

RESUMONeste estudo avaliamos em que medida a Teoria da Troca Social podia ser utilizada para explicar as respostas dos trabalhadores temporários de agência (TTA). Aplicamos um questionário a uma amostra de 953 TTA e utilizamos Modelos de Equações Estruturais para analisar os resultados. Verificamos que o sistema de práticas de gestão de recursos humanos se relacionava positivamente com o comprometimento afetivo (β = 0,58; p < 0,01) e com o engagement (β = 0,24; p< 0,01), explicando 40% e 30% dessas variáveis, respectivamente. O cumprimento do contrato psicológico por parte da organização mediava parcialmente a relação entre este sistema e essas respostas positivas dos trabalhadores. Uma importante implicação deste estudo é que o investimento nos TTA relaciona-se com respostas positivas da sua parte.

ABSTRACTThis study analyzed the extent to which the Social Exchange Theory can be used to explain the answers of temporary agency workers’ (TAW). We applied a questionnaire to a sample of 953 TAW and used Structural Equation Models (SEM) to analyze the results. We verified that the system of human resource management related positively with workers' affective commitment (β = 0,58; p< 0,01) and engagement (β = 0,24; p < 0,01), explained 40% e 30% of these variables respectively. The psychological contract fulfillment partially mediated the relationship between this system and TAW’ positive answers. One important implication of this study is that it confirms that investment with TAW has a return, i.e. positive workers outcome, which is important to organizational efficacy.

Association between work-related health problems and job insecurity in permanent and temporary employees

OBJECTIVES: This research was conducted with an aim of determining the correlation between job insecurity and an employee's work-related health problems among permanent and temporary workers. METHODS: Using the data from the First Korean Working Conditions Survey conducted in 2006, a total of 7,071 workers, excluding employers and the self-employed, were analyzed. Work-related health problems were categorized as backache, headache, abdominal pain, muscular pain, stress, fatigue, insomnia, anxiety or depression. Each problem was then analyzed for its relationship to job insecurity through logistic regression analysis. RESULTS: Among the 7,071 workers, 5,294 (74.9%) were permanent workers and 1,777 (25.1%) were temporary workers. For the permanent workers, presence of high or moderate job insecurity appeared more closely linked to backache, headache, abdominal pain, muscular pain, stress, fatigue, insomnia, anxiety, and depression compared to absence of job insecurity. However, for the temporary workers, only depression appeared to be associated with the presence of high job insecurity. CONCLUSION: The study showed that the presence of job insecurity is correlated with work-related health problems. The deleterious effects of job insecurity appeared to be stronger in permanent than temporary workers. Additional research should investigate ways to effectively reduce job insecurity.

Práticas de recursos humanos e duplo comprometimento afetivo por parte dos trabalhadores terceirizados / Human resource management practices and double affective commitment of temporary workers

Neste estudo, utilizamos a norma da reciprocidade para analisarmos o comprometimento afetivo dos trabalhadores terceirizados. Consideramos que quando a empresa cliente mostrava investimento no sentido de satisfazer as necessidades desses trabalhadores, estes retribuíam com atitude positiva em relação à organização. Por outro lado, pressupomos que a relação estabelecida com a empresa cliente se relacionava com o comprometimento afetivo com a agência que contratava esses trabalhadores. Com uma amostra de 264 trabalhadores terceirizados a trabalhar em três empresas industriais em Portugal, comprovamos a existência de uma relação positiva entre a experiência do sistema de Práticas de Recursos Humanos (PRH) e o comprometimento afetivo dos trabalhadores face à empresa cliente. Observamos ainda que o comprometimento afetivo com a agência que os contratava se relacionava positivamente com o comprometimento afetivo com a empresa cliente. Interessante observar o fato de que um dos "deveres" da agência é a escolha de um bom cliente, o que evidencia que a relação entre o sistema de PRH e o comprometimento com a agência ocorria pelo comprometimento com a empresa cliente.

The aim of this study is to analyze the role of the norm of reciprocity to explain affective commitment of temporary workers. We considered that when a client company showed investment in satisfying the needs of these workers, they reciprocated with a positive attitude toward the organization. On the other hand, we theorized that this relationship was explained by the commitment of these workers to the agency that contracted them. With a sample of 264 temporary workers at 3 Portuguese manufacturing firms, we verified that the system of human resource practices related positively with affective commitment toward the client organization. We also observed that this affective commitment toward the client related positively with the affective commitment toward the agency. More interestingly, demonstrating that an important duty of the agency was to choose a good client, we showed that the relationship between human resource practices and affective commitment toward the agency came about through affective commitment toward the client.