Percepções sobre o plantão psicológico em uma Delegacia de Defesa da Mulher / Percepciones sobre el turno psicológico en una Estación de Defensa de la Mujer / Perceptions du soutien psychologique dans un Commissariat de défense de la Femme / Perceptions about the emergency psychological service at a Women's Police Station

Resumo O plantão psicológico realizado em Delegacia de Defesa da Mulher (DDM) é uma ferramenta no combate à violência contra a mulher. Entretanto as plantonistas estão inseridas em um ambiente de muita carga emocional. Objetivou-se analisar as percepções das plantonistas e agentes de uma DDM sobre a violência de gênero e seus impactos psíquicos no cotidiano pessoal e de trabalho dessas mulheres. Entrevistaram-se 23 mulheres com idade entre 19 e 56 anos (M=28, 26; DP=10, 15), e o material coletado foi analisado pelo software Iramuteq. Foram avaliados 1.304 segmentos de texto, gerando uma retenção de 98,27% do total, os quais conceberam seis classes, dentre as quais a de maior expressividade foi a classe 1 "impacto da violência", com 21,55% dos segmentos de texto. Desgastes físicos e emocionais são desencadeados pelos atendimentos, porém as plantonistas e agentes da DDM não recebem apoio emocional para realizar suas funções, tendo assim que desenvolver estratégias de enfrentamento pessoal.

Resumen El turno psicológico realizado en Estación de Defensa de la Mujer (EDM) es una herramienta para combatir la violencia contra la mujer. Sin embargo, los oficiales de guardia se encuentran insertados en el ambiente de mucha carga emocional. Este estudio tuvo como objetivo analizar las percepciones de los oficiales de guardia y de agentes de EDM sobre la violencia de género y sus impactos psíquicos en la rutina personal y laboral de estas mujeres. Se entrevistó a 23 mujeres, de entre 19 y 56 años (M=28,26; DE=10,15), y para el análisis de datos se utilizó el software Iramuteq. Se analizaron 1.304 segmentos de texto, que generó retención del 98,27% del total, en seis clases, la más expresiva fue la clase 1 "impacto de la violencia", con el 21,55% de segmentos de texto. El desgaste físico y emocional se desencadena por la asistencia, pero el personal de guardia y los agentes de EDM no reciben apoyo emocional para desempeño de sus funciones, por lo que se debe desarrollar estrategias de afrontamiento personal.

Résumé Le Soutien Psychologique tenu au Commissariat de défense de la femme (CDF) est un outil de lutte contre violence envers les femmes ; cependant, les femmes en service sont insérés dans un environnement à forte charge émotionnelle. L'objectif était d'analyser les perceptions des officiers et agents de service d'un CDF sur la violence de genre et ses impacts psychiques sur leurs quotidien personnelle et professionnelle. Nous avons interviewées 23 femmes âgées de 19 à 56 ans (M=28,26; ET=10,15), et les donnés ont été analysé par le logiciel Iramuteq. Au total, 1304 segments de texte ont été analysés, générant une rétention de 98,27% du total, qui engendrait six classes, parmi lesquelles la plus expressive était la classe 1 "impact de la violence", avec 21,55% des segments de texte. L'usure physique et émotionnelle est déclenchée per le service, mais les officiers et les agents de service du CDF ne reçoivent pas de soutien émotionnel pour remplir leurs fonctions, et doivent donc développer des stratégies d'adaptation personnelle.

Abstract The emergency psychological service held at Women's Police Stations (DDMs) is a tool in the combat against women violence. However, on-duty emergency workers are included in an emotionally intense environment. We aimed at analyzing the perceptions of DDM on-duty emergency workers and agents about gender violence, as well as its psychic impacts on their personal and work routines. We interviewed 23 women aged between 19 and 56 (M=28, 26; DP=10, 15), and analyzed the obtained data using IRAMUTEQ. We evaluated 1,304 text segments, retaining 98.27% of the total, which originated six classes. The most expressive among those was Class 1 "service impact", with 21.55% of the text segments. Even though the emergency psychological service triggers physical and emotional wear and tear, DDM on-duty emergency workers and agents do not receive emotional support to perform their functions, thus developing personal coping strategies.

De conflitos e negociações: uma etnografia na Delegacia Especializada de Atendimento à Mulher / Conflicts and negotiations: an ethnography in the Specialized Police Station for Women

Resumo As Delegacias Especializadas de Atendimento à Mulher (Deam) compõem a rede intersetorial de serviços de atendimento à violência contra as mulheres. A proposta deste estudo foi buscar aproximação à realidade de uma Deam, com mulheres em situação de violência e policiais que trabalhavam na unidade. O método é qualitativo, consistindo em pesquisa etnográfica numa delegacia do interior do estado de São Paulo. Nas relações entre usuárias e policiais, o contato que mantinham entre si revelou que as mulheres se opunham à violência, ainda que, por vezes, suas relações fossem antagônicas e conflitivas. Nas diferentes linguagens entre as imprescindibilidades das vítimas e policiais, enquanto as agentes enquadravam os relatos nas normas do direito e da justiça, as usuárias queriam atendimento integral de segurança pública e saúde. De um lado, a violência era relacional, envolvia as linguagens do parentesco e se imiscuía no cotidiano; de outro, era um registro, um direito ou uma ação a ser tomada. A experiência etnográfica mostrou os limites de uma Deam, desenhou suas dificuldades em atender as demandas e revelou as angústias de cada voz, mas também surgiu como lócus de resolução de conflitos e negociações, não se limitando às interpretações criminais. Dessa forma, a Deam se mostrou como um lugar para as mulheres falarem de si e de suas expectativas.

Abstract The Women Police Stations (Deam) comprise the intersectoral network of services for violence victims. This study aimed to approximate to the reality of a Deam, with women suffering violence and police officers who worked at the unit. Its method is qualitative, consisting of an ethnographic research in a police station in the countryside of São Paulo. The contact between users and police officers showed the women opposed violence, even if, at times, their relationships were antagonistic or troubled. In the different languages between the indispensabilities of victims and officers, while the officers conformed the reports to the law and justice provisions, the users sought integral care regarding public security and health. On the one hand, violence was relational, involved the languages of the kinship and mixed with the daily life; on the other hand, it was a record, a right, an action to be taken. The ethnographic experience showed the limits of a Deam, delineated its difficulties in meeting demands and revealed the anguishes of each voice, but it emerged as a locus for resolution of conflicts and negotiations as well, not being limited to interpreting crimes. Thus, Deam proved to be a place where women talked about themselves and their expectations.

Occupational stress among female police officers in an urban setting in South Kerala

Background: Occupational stress is regarded as one of the major health hazards of modern workplace, with policing (law enforcement) being no exception. Women police officers are gradually increasing in numbers in the country and they are believed to experience more stress than their male counterpart. Hence this study was conducted with the objectives of estimating prevalence of occupational stress among female police personals in terms of operational and organizational stress and to identify the causes for these stress as perceived by them.Methods: A cross sectional study was conducted among 50 female police officers working in various police stations of Thiruvananthapuram city, selected by simple random sampling, during the period May 2018 to July 2018,using a pre tested semi structured questionnaire based on operational police stress questionnaire (PSQ-OP) and organizational police stress questionnaire (PSQ-ORG). The data was properly coded and entered in Microsoft excel and analyzed using SPSS version 16.0.Results: Mean age of the study population was 38.07 years (SD=5.714 years) and majority (64%) belonged to middle socioeconomic class. Perceived organizational and operational stress prevalence among the study population was as high as 80% (40 % experienced moderate stress and 40% experienced high stress) and 90% (high stress reported by 70 % and moderate stress by 20%) respectively. The most common stressor reported for organizational stress was staff shortage (74%) and that for operational stress was finding time to stay in good physical condition (76%).Conclusions: High prevalence of occupational stress calls for immediate attention from the officials.

As denunciantes de violência conjugal e os serviços prestados por uma Deam segundo sua equipe de profissionais / Marital violence complainants and the services provided by a womenn's police station according its staff

Investigou-se a percepção dos funcionários de uma Deam sobre as mulheres denunciantes e as implicações dessa percepção na avaliação do serviço que realizam. A Análise Temática de Conteúdo realizada nas entrevistas individuais com os 14 profissionais da equipe gerou as categorias: "Pobre mulher" e "Casos raros" caracterizam denunciantes e denúncias mais e menos frequentes; "Por que elas falam?" e "Por que outras se calam?" agregam aspectos relevantes para denunciar a violência sofrida (medo, filhos, dependência afetivo-financeira, controle da violência). Desistências do processo e reincidências de violência geram frustração profissional, a qual parece ser favorecida, também, pelas percepções sobre as usuárias e sobre decisões de denúncia. Destaca-se a importância da formação adequada e do apoio psicossocial para essas equipes

It was investigated the perceptions of a Women's Police Station's team about women complainants and the implications of their perception in evaluating everyday jobs they perform. Thematic Content Analysis were applied on individual interviews with 14 professional staff and generated the categories: "Poor woman" and "Rare cases" that characterizes women complainants and the more and less frequent denounces; "Why do they talk?" and "Why do other women keep silent?" aggregate material about the decision of report or not violence (fear, children, emotional and financial dependence, violence control). Dropouts process and recurrence of violence implicate on professional frustration, which seems to be favored also by perceptions about the women and on denunciation decisions. We highlight the importance of proper training and psychosocial support for these staff

Emotional Intelligence Profile of Women Police Constables.

The study aimed to find the living status and the emotional intelligence of the women police constables in Coimbatore city, TamilNadu. This descriptive research was covered randomly selected two hundred women police constables. The questionnaire method was used to collect the data.The personal information sheet was used to obtain the demographic information and Schutte Emotional Intelligence Scale (Schutte et al. 1998) was applied to measure emotional intelligence. The results showed that the majority of the respondents (62.5%) are in the age group of 21-25 years and nearly half of the respondents (44%) had less than two years of experience. Half (52%) of the respondents had a moderate level of emotional intelligence and education, monthly salary, experience, No. of training programmes attended and the type of family played a significant role in emotional intelligence of women police constables on the other hand age and marital status doesn‟t make any impact.

Corpos e espaços híbridos na Delegacia da mulher em Fortaleza / Hybrid bodies and spaces in the women's Police Station in the city of Fortaleza

Este trabalho originou-se de uma pesquisa sobre violência conjugal e ingestão de bebida alcoólica. Em 2009, realizamos oito visitas à Delegacia de Defesa da Mulher de Fortaleza (DDM). Pesquisamos como as pessoas (corpos) que se dirigem a essa Delegacia são posicionadas como se apresentassem "identidades" que delineiam maneiras de viver. Utilizamos observações, anotações, câmera fotográfica e conversas, cartografando a composição dos espaços: como se constituem, a quem são destinados, o porquê. Percebemos que a diversidade é na DDM ordenada na dualidade feminino/masculino. O modo como os corpos são posicionados delimitam fronteiras entre mulheres (quem a Delegacia deve defender) e homens (de quem as mulheres devem ser defendidas). Isso reflete no modo como adereços móveis são ordenados e nas autorizações ou proibições da circulação nos cômodos. Assim, há na DDM ordenação de humanos e não-humanos em posicionamentos heteronormativos. Também, há resistências a isso, mas com menor visibilidade.

This study has arisen from a research on spousal violence and alcohol drinking. In 2009, we made eight visits to the Women Protection Police Station of Fortaleza (DDM). We studied how the people (bodies) who go to this Police Station are placed as if they presented "identities" which outline their ways of life. We used observations, notes, photography, and talks, mapping the composition of the spaces: how they are constituted, to whom they are destined, and why. We realized that the diversity in the DDM is ordered into the duality female/male. The way in which the bodies are positioned creates borders between women (whom the Police Station must protect) and men (against whom the women should be protected). This reflects in the way that movable ornaments are placed and in the authorizations and prohibitions regarding the circulation in the rooms. Thus, there is, at the DDM, an organization of humans and non-humans in heteronormative positions. There is also a resistance against that, but with less visibility.