ABSTRACT
【Objective】 To explore a new approach to realize the informatization of blood donor satisfaction survey without cost input. 【Methods】 A new collection table i. e. satisfaction questionnaire, was created using Tencent Document, and the QuickMark(QR) code corresponding to the collection table was scanned by the respondents through WeChat to fill in the items on line after authorized login. Classification, summary and statistics of the survey results was conducted through background formula. 【Results】 The satisfaction survey in December 2020 showed that the satisfaction rate of blood donors in that month was 98.16%, with service attitude, appearance and blood donation publicity in top 3 rated at 98.26%(4 859/4 945), 98.14%(4 853/4 945) and 90.08%(4 850/4 945), respectively, and blood donation environment the lowest, rated at 97.82%(4 837/4 945). The survey does not involve personal privacy other than WeChat network name, and the reliability and security of the results are relatively high. 【Conclusion】 This online approach using Tencent Document is cost free, applicable and convenient, therefore worthes popularization.
ABSTRACT
O Hemonúcleo de Apucarana faz parte da rede pública de bancos de sangue do estado do Paraná e tem como finalidade fornecer hemocomponentes com qualidade aos hospitais a ele conveniados. Com a proposta de atingir as metas do Ministério da Saúde em aumentar a quantidade de doadores espontâneos, o serviço tem se preocupado em buscar subsídios para melhora do processo de trabalho a fim de que este possa favorecer os objetivos de seu plano diretor. Para avaliar este processo, tornou-se necessário elaborar um instrumento de avaliação que possibilitasse identificar a percepção do doador em relação às diferentes etapas do processo de doação, bem como as áreas de insatisfação que se refletem em impedimentos para o retorno espontâneo deste doador. Este trabalho tem, portanto, o objetivo de demonstrar a satisfação dos doadores de sangue em relação às atividades executadas pelo Hemepar-Apucarana. Foram avaliadas questões como: orientações recebidas, horário de atendimento, ambiente físico (limpeza, agradabilidade e cortesia) e equipe de trabalho. Todos os dados obtidos foram registrados num banco de dados e tabulados pela planilha Excel do Windows. Os dados determinados para avaliação foram classificados em ruim, regular, bom e ótimo, calculados em percentuais dispostos em tabelas elaboradas para sua visualização. Como resultado observou-se melhora da satisfação do doador em relação ao atendimento médico (p=0,038) e diminuição da satisfação em relação aos equipamentos e vestuário dos funcionários (p=0,012). Os demais ítens não apresentaram diferenças estatisticamente significantes entre os dois períodos avaliados.
The hemocenter of the city of Apucarana, PR, Brazil, is part of Paraná State's Network of Blood Banks. Its purpose is to provide member hospitals with high-quality hemo-components. Proposing to fulfill the Brazilian Health Ministry's goals to increase the amount of first-time donors, Hemepar-Apucarana has been concerned with acquiring subsidies to improve its procedures so that it can benefit from the application of its own main directive. To evaluate this process, it is necessary to elaborate an instrument that can assist with identifying the donor's perception in regards to the different stages associated with blood donation, especially areas of dissatisfaction, and reflecting also on the areas that hinder the return of first-time donors. This work has thus the purpose of demonstrating blood donors' degree of satisfaction toward the activities of Hemepar - Apucarana. Issues such as the following have been evaluated: Instructions, reception schedule, physical ambiance (cleanness, coziness), and staff. All data has been saved in a Microsoft Windows Excel chart. The points under evaluation have been rated by actual donors from a range of bad, average, good and excellent pertaining to service and procedure. Percentages have also been calculated and plotted in graphs for visual comparison. As a result it was observed an improvement of the donor related to the medical service (p=0,038) and decreasing of satisfaction related to the equipments and employees' vestry (p=0,012). The other items didn't present significant differences between both periods.
Subject(s)
Humans , Blood Donors , Blood Transfusion , Health Evaluation , Outcome and Process Assessment, Health Care , Patient SatisfactionABSTRACT
BACKGROUND: The purpose of this study is to empirically find out the affecting factors on the willingness to platelet apheresis. METHODS: Data were collected from 505 platelet apheresis donors and college students of major cities in Korea using the self-administered questionnaire. RESULTS: First, the level of positive cognition and affectivity to platelet apheresis donation and satisfaction for service during donation process among platelet apheresis donors were significantly higher than that among students only experiencing whole blood donation and students never experiencing blood donation. Second, valence for external and internal reward and knowledge of platelet apheresis among platelet apheresis donors were significantly higher than that among students only experiencing whole blood donation and students never experiencing blood donation. Third, platelet apheresis donors and students experiencing whole blood donation were more sound in character and more active in volunteer works, and had healthier behavior than students never experiencing blood donation. Fourth, the results of multiple regression analysis showed a statistically significant positive relationship between the willingness to platelet apheresis and valence for internal and external reward, satisfaction for service during donation process, and health behavior. CONCLUSIONS: These findings suggest that strategy for effective public relation and improvement of blood donor satisfaction should be developed in order to enhance willingness to platelet apheresis.