Gestão do absenteísmo na Atenção Primária em cidade brasileira de médio porte / Management of absenteeism in primary care services in a medium-sized city in Brazil / Gestión del ausentismo en la atención primaria en una ciudad brasileña de tamaño medio

Resumo Sob a ótica do absenteísmo, este artigo descreve e analisa o processo de agendamento e atendimento de consultas médicas para o município de Ribeirão Preto, SP, Brasil. A partir dos mapas dos processos de agendamento e atendimento na Atenção Primária à Saúde (APS), foram realizadas entrevistas com coordenações da Secretaria Municipal de Saúde e gerentes de Unidades Básicas de Saúde (UBS) e Unidades de Saúde da Família (USF). Em uma abordagem qualitativa, foram identificadas as características, peculiaridades e possibilidades de estruturação no agendamento e atendimento à população. Os resultados são apresentados de modo analítico nos seguintes tópicos temáticos: gestão da agenda, acolhimento, tecnologias de informação e comunicação, modelo de unidade, pronto atendimento, infraestrutura e recursos humanos. Os resultados deste trabalho poderão auxiliar gestores municipais em processos de avaliação e melhoria contínua na rede de APS. (AU)

Abstract Through the lens of absenteeism, this article describes and analyzes the consultation scheduling and appointment process in Ribeirão Preto, São Paulo, Brazil. Based on primary health care scheduling and appointment process maps, we conducted interviews with coordinators of the Municipal Health Department and managers of primary care clinics and family health clinics. Adopting a qualitative approach, we identified the characteristics, peculiarities, and possibilities related to the organization of scheduling and appointments. The results are presented under the following thematic categories: schedule management, welcoming, information and communication technologies, unit model, urgent care, and infrastructure and human resources. The results of this work can help local health managers in implementing evaluation processes and the continuous improvement in primary care services.(AU)

Resumen Bajo la óptica del ausentismo, este artículo describe y analiza el proceso de solicitud y realización de consultas médicas para el municipio de Ribeirão Preto Estado de São Paulo Brasil. A partir de los mapas de los procesos de solicitud y realización de consultas en la Atención Primaria de la Salud (APS), se realizaron entrevistas con coordinaciones de la Secretaría Municipal de Salud y gerentes de unidades básicas de salud (UBS) y unidades de salud de la familia (USF). En un abordaje cualitativo, se identificaron las características, peculiaridades y posibilidades de estructuración en la solicitud de consultas y atención a la población. Los resultados se presentan de modo analítico en los tópicos temáticos siguientes: gestión de la agenda, acogida, tecnologías de información y comunicación, modelo de unidad, urgencias, infraestructura y recursos humanos. Los resultados de ese trabajo podrán ayudar a gestores municipales en procesos de evaluación y mejora continua en la red de APS.(AU)

Consulta de enfermagem de primeira vez no tratamento de quimioterapia ambulatorial: revisão de escopo / First time nursing consultation in outpatient chemotherapy treatment: a scoping review / Primera consulta de enfermería en el tratamiento ambulatorio de quimioterapia: revisión del alcance

Objetivo: mapear o conhecimento produzido sobre a consulta de enfermagem de primeira vez em ambulatório de aplicação de quimioterapia antineoplásica. Método: revisão de escopo de 12 artigos, selecionados nas bases de dados BVS, CINAHL/EBSCO, EMBASE, MEDLINE/PubMed, Scopus e Web os Science. Resultados: os conhecimentos identificados na literatura foram classificados em aspectos a serem avaliados na consulta de enfermagem para uma efetiva gestão do cuidado e propostas de intervenção, entre as quais a avaliação psicológica apresentou grande notoriedade, condutas a serem tomadas por enfermeiros para a promoção da gestão do cuidado efetiva, dentre as quais as a oferta de orientações e informações se destacou, e a comunicação enquanto elemento chave da gestão do cuidado. Conclusão: a consulta de enfermagem de primeira vez tem a possibilidade de organizar os cuidados de enfermagem, e deve ser estruturada para atender à tal.

Objectives: to map the knowledge produced about the first-time nursing consultation in an antineoplastic chemotherapy outpatient clinic. Method: scoping review of 12 articles, selected from the databases BVS, CINAHL/EBSCO, EMBASE, MEDLINE/PubMed, Scopus and Web os Science. Results: the knowledge identified in the literature was classified into aspects to be assessed in the nursing consultation for effective care management and intervention proposals, among which psychological assessment was prominent, procedures to be adopted by nurses to promote effective care management, among which the offer of guidance and information stood out, and communication as a key element of care management. Conclusion: the first-time nursing consultation has the possibility of organizing nursing care, and should be structured to meet this.

Objetivos:mapear el conocimiento producido sobre la primera consulta de enfermería en la aplicación ambulatoria de quimioterapia antineoplásica. Método: revisión de 12 artículos, seleccionados de las bases de datos BVS, CINAHL/EBSCO, EMBASE, MEDLINE/PubMed, Scopus y Web os Science. Resultados:los conocimientos identificados en la literatura se clasificaron en aspectos a valorar en la consulta de enfermería para una gestión eficaz de los cuidados y propuestas de intervención, entre los que destacó la valoración psicológica, conductas a adoptar por las enfermeras para la promoción de una gestión eficaz de los cuidados, entre las que destacó la oferta de orientación e información, y la comunicación como elemento clave de la gestión de los cuidados. Conclusión: la consulta de enfermería de primera vez tiene la posibilidad de organizar los cuidados de enfermería, y debe ser estructurada para atenderlos.

Barreras y facilitadores en la atención primaria de salud en personas con discapacidad física / Barriers and facilitators in primary health care for people with physical disabilities

Introducción: La discapacidad se considera un problema de salud a nivel mundial. Las personas con discapacidad física son susceptibles de padecer distintos problemas de salud. A pesar de ser un grupo priorizado, el acceso a los servicios de salud es menor que el de la población en general, debido a barreras de distintos tipos. Objetivo: Describir las barreras y facilitadores de acceso a la atención primaria de salud en personas con discapacidad física. Métodos: Se realizó una revisión bibliográfica cuya metodología estuvo basada en la búsqueda, selección, revisión, interpretación y síntesis de la evidencia científica relacionada con el problema de investigación. Se utilizó como fuente de literatura científica primaria la publicada en las bases de datos Scielo, Redalyc, Latindex y PudMed en los últimos 5 años, con los términos de búsqueda MeSH en idoma español, inglés y portugués. Desarrollo: Se identificó un total de 67 documentos de los cuales se empleó 46 en la investigación realizada. Los restantes 21 manuscritos fueron excluidos por presentar deficiencias metodológicas que limitaban su utilización. Las principales barreras son las condiciones físicas de las unidades de salud; el funcionamiento del Sistema de Salud; el acceso de las personas con discapacidad a la atención primaria de salud; y las características del paciente y su entorno familiar. El principal facilitador es el relacionado con el Sistema de Salud. Conclusiones: El acceso de las personas con discapacidad física a los servicios de salud está condicionado por situaciones que se interpretan como barreras o facilitadores. En este sentido los factores relacionados con el sistema de salud nacional y con las características y el entorno de la persona con discapacidad pueden comportarse como barrera o como facilitador, en dependencia de su expresión(AU)

Introduction: Disability is considered a health problem worldwide. People with physical disabilities are susceptible to different health problems. Despite being a prioritized group, access to health services is lower than that of the general population, conditioned by the presence of different types of barriers. Objective: To describe the barriers and facilitators of access to primary health care in people with physical disabilities. Methods: A bibliographic review was carried out whose methodology was based on the search, selection, review, interpretation and synthesis of the scientific evidence related to the research problem. It was used as a source of primary scientific literature published in the databases Scielo, Redalyc, Latindex and PudMed in the last 5 years, with the MeSH search terms in Spanish, English and Portuguese. Results: A total of 67 documents were identified, of which 46 were used in the research carried out. The remaining 21 manuscripts were excluded due to methodological deficiencies that limited their use. Conclusions: The access of people with physical disabilities to health services is conditioned by situations that are interpreted as barriers or facilitators. In this sense, the factors related to the national health system and the characteristics and environment of the person with a disability can act as a barrier or as a facilitator, depending on their expression(AU)

Inpatient consultations with the vascular and endovascular surgery team at an academic tertiary hospital / Interconsultas realizadas pela equipe de cirurgia vascular e endovascular em um hospital universitário terciário

ABSTRACT Background Inpatient consultations are a fundamental component of practice in tertiary care centers. However, such consultations demand resources, generating a significant workload. Objectives To investigate the profile of inpatient consultations requested by other specialties and provided by the Vascular and Endovascular Surgery team at an academic tertiary hospital. Methods Prospective observational study. Results From May 2017 to May 2018, 223 consultations were provided, representing 2.2% of the workload. Most consultations were requested by Oncology (16.6%), Hematology (9.9%), Nephrology (9.0%), and Cardiology (6.3%). The leading reasons for inpatient consultation were: need for vascular access (51.1%) and requests to evaluate a vascular disease (48.9%). Acute venous diseases accounted for 19.3% of consultations, chronic arterial diseases for 14.8%, acute arterial diseases for 7.2%, diabetic feet for 5.4%, and chronic venous diseases accounted for 2.2%. Surgical treatment was performed in 57.0%, either conventional (43.9%) or endovascular (13.0%). Almost all (98.2%) patients' issues were resolved. Conclusions Inpatient consultations with the Vascular and Endovascular Surgery team in a tertiary academic hospital accounted for 2.2% of the team's entire workload. Most patients were elective and underwent low-complexity elective surgical procedures. There may be an opportunity to improve healthcare, redirecting these patients to the outpatient flow.

RESUMO Introdução Interconsultas são um componente fundamental da prática clínica em centros de atendimento terciários. No entanto, esse tipo de consulta requer recursos, resultando em uma alta carga de trabalho. Objetivo Investigar o perfil das interconsultas solicitadas por outros departamentos e realizadas pela equipe de Cirurgia Vascular e Endovascular em um hospital universitário terciário. Métodos Estudo observacional prospectivo. Resultados De maio de 2017 a maio de 2018, foram realizadas 223 consultas, correspondendo a 2,2% da carga de trabalho. A maioria das consultas foram solicitadas pelos departamentos de Oncologia (16,6%), Hematologia (9,9%), Nefrologia (9,0%) e Cardiologia (6,3%). As principais razões das interconsultas foram a necessidade de acesso vascular (51,1%) e de avaliação de doenças vasculares (48,9%). As doenças venosas agudas corresponderam a 19,3% das avaliações; as doenças arteriais crônicas, a 14,8%; as doenças arteriais agudas, a 7,2%; o pé diabético, a 5,4%; e as doenças venosas crônicas corresponderam a 2,2%. Foi realizado tratamento cirúrgico em 57,0% dos casos, tanto convencional (43,9%) quanto endovascular (13,0%). Foram resolvidos os problemas de quase todos os pacientes (98,2%). Conclusão As interconsultas realizadas pela equipe de Cirurgia Vascular e Endovascular em um hospital universitário terciário corresponderam a 2,2% da carga de trabalho total. A maioria dos pacientes eram eletivos e foram submetidos a procedimentos cirúrgicos eletivos de baixa complexidade. O redirecionamento desses pacientes para o atendimento ambulatorial poderia auxiliar na melhoria dos serviços de saúde.

Frequência de queixas de deglutição e alimentação durante consulta compartilhada em cuidados paliativos oncológicos / Frequency of swallowing and food complaints during shared consultation in oncological palliative care

RESUMO Objetivo identificar a frequência de queixas de deglutição e alimentação em pacientes oncológicos em cuidados paliativos e associá-las com os dados clínicos e funcionais. Métodos estudo transversal e descritivo, realizado com pacientes oncológicos atendidos durante consulta compartilhada em ambulatório de cuidados paliativos, por meio de triagem fonoaudiológica, protocolos e escalas, com análise estatística dos dados obtidos. Resultados amostra constituída de 52 indivíduos, atendidos durante 8 meses, com média de idade de 66,7 anos, Palliative Performance Scale (PPS) média de 57,5. A topografia da neoplasia mais frequente foi trato gastrointestinal e o tratamento foi cirurgia, quimioterapia e radioterapia associadas. As queixas da triagem foram categorizadas em deglutição e alimentação. Dessa forma, as de deglutição foram as mais frequentes e grande parte da amostra necessitou de avaliação funcional da deglutição. Apenas a associação entre queixas de deglutição e a topografia de trato gastrointestinal apresentou relação estatisticamente significativa. As queixas de deglutição foram mais frequentes nos pacientes submetidos à radioterapia e com menores porcentagens na escala PPS. Conclusão as queixas de deglutição foram as mais frequentes e as associações permitiram relacioná-las à localização do tumor e identificar sua frequência, conforme o tratamento oncológico e declínio funcional da terminalidade.

ABSTRACT Purpose to identify the frequency of swallowing and feeding complaints in cancer patients in palliative care, and to associate them with clinical and functional data. Methods cross-sectional and descriptive study, carried out with cancer patients treated during shared consultation in a palliative care outpatient clinic, through speech-language pathology screening, protocols and scales, with statistical analysis of the obtained data. Results Sample consisted of 52 subjects, seen during 8 months, with a mean age of 66.7 years, PSS (Palliative Performance Scale) a mean of 57.5. The topography of the most frequent neoplasm was the gastrointestinal tract and the treatment was surgery and associated chemotherapy and radiotherapy . Complaints identified at screening were categorized into swallowing and feeding. Thus, swallowing was the most frequent and a large part of the sample required a functional assessment of swallowing. Only the association between swallowing complaints and the topography of the gastrointestinal tract showed a significant statistical relationship. Swallowing complaints were more frequent in those undergoing radiotherapy and with lower percentages on the PPS scale. Conclusion swallowing complaints were the most frequent and the associations made it possible to relate them to the location of the tumor, and to identify their frequency according to cancer treatment and terminal functional decline.

Telehealth in south africa: a guide for healthcare practitioners in primary care

The use of telehealth is becoming a prevalent feature in clinical practice worldwide, partly because of advances in medical and telecommunications technology. The coronavirus disease 2019 (COVID-19) pandemic has been a key driver in justifying the accelerated use of telehealth, leading to healthcare practitioners (HCPs) utilising virtual consultations more avidly. Although challenges remain, recent data have shown that remote consultations are feasible, safe and effective in South Africa (SA) and that HCPs should become proficient in conducting telehealth, virtual or remote consultations. These guidelines are based on the revised Health Professions Council of South Africa (HPCSA) General Ethical Guidelines for Good Practice in Telehealth (Booklet 10) and guidelines on remote or video consultations from the University of Oxford, the Royal Australian College of General Practitioners and the Royal College of Psychiatrists. These guidelines aim to equip HCPs with the basic knowledge and skills pertaining to medicolegal, communication and practical aspects of telehealth and how to practise telehealth safely and effectively in primary care settings in SA during the COVID-19 pandemic and beyond.Keywords: telehealth; virtual consultations; remote consultations; primary care; guidelines; ethics; medicolegal; communication.

Awareness, knowledge, attitude, perception and willingness to practice telemedicine for primary care consultations among family and community medicine resident and retainer physicians from a community-based family clinic chain in the NCR, Rizal, Cavite and Laguna: A cross-sectional study

Background@#Telemedicine rapidly became essential as a substitute for face-to-face consultations during the Coronavirus Disease 2019 pandemic but awareness, knowledge, attitude, perceptions and willingness level are not well documented and formal training in telemedicine among physicians was lacking. @*Objective@#This paper aimed to describe the awareness, knowledge, attitude, perceptions, and willingness to practice telemedicine for primary care consultations of Family and Community Medicine resident and retainer physicians from a community-based clinic chain in NCR, Rizal, Cavite and Laguna. @*Methods@#This study utilized a cross sectional descriptive design conducted from April 12 – April 30, 2021.using a pilot tested 33-item self-administered survey questionnaire distributed to 85 respondents. Data was analyzed and reported as frequencies, percentages and mean. @*Results@#Majority of the 82 respondents were female (58.5%), single (80.5%), Family Medicine resident physicians (63.4%), practicing within NCR (57.3%) and tenure of > 1 year (91.5%.) The respondents were: somewhat knowledgeable about telemedicine technology and tools, strongly agreed that they were aware of telemedicine platforms (mean of 4.76) and agreed (mean 3.54) that telemedicine was convenient. However, they strongly disagreed (mean = 1.74) that it could completely replace face-to-face consults. They agreed that telemedicine was a viable healthcare approach with a mean of 3.62 and strongly agreed (mean = 4.33) that continuous training on telemedicine was necessary. Willingness to be trained yielded a mean of 4.2. @*Conclusion@#Although there was good awareness and positive attitude towards telemedicine, knowledge was limited. Telemedicine was perceived positively. In fact, most respondents were willing to be trained and adopt telemedicine. This study yielded good baseline data for future research. Future studies can include the effects of training in telemedicine among physicians providing primary care and how it will improve primary care consultations using telemedicine.

Consultas Terapêuticas com pais e filhos: o espaço potencial em reconstrução / Consultas Terapéuticas con padres y hijos: el espacio potencial para la reconstrucción / Therapeutic Consultations with parents and children: the potential space reconstruction / Consultations thérapeutiques avec les parents et les enfants: l'espace potentiel pour la reconstruction

O pedido dos pais por atendimento psicológico do filho tem sido estudado por diversos autores da psicanálise. A ênfase do presente artigo é na teoria do relacionamento paterno-infantil, conforme construída por Winnicott. Segundo o autor, condições favoráveis apresentadas pelo ambiente serão facilitadoras para que a criança possa se desenvolver de acordo com o seu potencial na direção do seu amadurecimento emocional, desde que haja uma sustentação favorável dos pais. O estudo teve objetivo principal verificar se as Consultas Terapêuticas com pais e filhos, desenvolvidas em um Serviço Escola, são um método eficaz para investigar e compreender os mecanismos psíquicos envolvidos na interrupção do percurso de amadurecimento da criança. Nos dois casos analisados, foi possível ter essa compreensão. O método empregado nas intervenções promoveu o resgate da comunicação entre os pais e as crianças, a partir da reinclusão dos pais no papel de sustentação do processo de amadurecimento da criança, cumprindo o complemento da nossa proposta.

La solicitud de los padres de atención psicológica para sus hijos ha sido estudiada por varios autores de psicoanálisis. El énfasis de este artículo está en la teoría de la relación paterno-infantil, construida por Winnicott (1979). Según este autor, las condiciones favorables que presenta el entorno facilitarán que el niño se desarrolle de acuerdo con su potencial hacia su madurez emocional, siempre que haya un apoyo favorable de los padres. Este artículo tiene como objetivo presentar consultas terapéuticas con padres e hijos, realizadas en un Servicio de la Escuela de Psicología, como un método eficaz para investigar y comprender los bloqueos que determinaron la suspensión del camino de maduración del niño y la promoción del rescate de la comunicación entre los padres y los hijos. En los dos casos analizados fue posible tener este entendimiento. El método utilizado en las intervenciones promovió el rescate de la comunicación entre padres e hijos, a partir de la reincorporación de los padres en el rol de apoyo al proceso de maduración del niño, cumpliendo el complemento de nuestra propuesta.

The parents' request for psychological care of the child has been studied by several authors of psychoanalysis. The emphasis of this article is on the paternal-child relationship theory, as constructed by Winnicott (1979). According to this author, favorable conditions presented by the environment will be facilitating so that the child can develop according to his potential in the direction of his emotional maturation provided for a favorable support from the parents. This article aims to present therapeutic consultations with parents and children performed on a Serviço Escola of Psychology as an effective method to investigate and understand the blockages that have determined the suspension of the maturation path of the child and the promotion of the rescue of the communication between the parents and the children. In the two cases analyzed, it was possible to have this understanding. The method used in the interventions promoted the rescue of communication between parents and children, starting from the re-inclusion of parents in the role of supporting the child's maturation process, fulfilling the complement of our proposal.

La demande des parents pour une prise en charge psychologique de leur enfant a été étudiée par plusieurs auteurs de psychanalyse. Le présent article met l'accent sur la théorie de la relation paternelle-enfant, telle que construite par Winnicott. Selon l'auteur, les conditions favorables présentées par l'environnement permettront à l'enfant de se développer plus facilement en fonction de son potentiel vers sa maturité affective, à condition qu'il y ait un soutien favorable des parents. L'objectif principal de l'étude était de vérifier si les consultations thérapeutiques avec les parents et les enfants, développées dans un service scolaire, sont une méthode efficace pour enquêter et comprendre les mécanismes psychiques impliqués dans l'interruption du cours de maturation de l'enfant. Dans les deux cas analysés, il a été possible d'avoir cette compréhension. La méthode utilisée dans les interventions a favorisé le sauvetage de la communication entre parents et enfants, à partir de la réintégration des parents dans le rôle de soutien au processus de maturation de l'enfant, en remplissant le complément de notre proposition.

Percepción de un grupo de odontólogos sobre el uso de la teleodontología en época de la pandemia de COVID-19 / Perception of a group of dentists about the use of teledentistry in the time of pandemic COVID-19

Objetivo: Conocer la percepción de los odontólogos clínicos peruanos sobre el uso de la teleodontología para la atención odontológica durante la pandemia de COVID- 19. Métodos: Estudio cualitativo en el que se utilizó el método fenomenográfico y se realizaron entrevistas a dentistas clínicos en el contexto de la cuarentena por la pandemia de la COVID-19 en Lima, Perú. Las entrevistas se efectuaron a través de la plataforma Zoom, y la guía de preguntas claves incluyó: conocimiento previo sobre teleodontología, medios de comunicación utilizados con los pacientes, experiencia en la atención virtual de los pacientes desde el inicio de la cuarentena, calidad del diagnóstico y tratamiento a través de la teleodontología, remuneración de las teleconsultas, beneficios y limitaciones de la teleodontología. Resultados: Once de los 14 odontólogos consideró que es complicado mantener una comunicación a distancia, sobre todo en los casos que requieren control de tratamientos ya realizados. Los odontólogos entrevistados opinan que gran parte de los pacientes se sienten tranquilos al mantener relación con su odontólogo, aun cuando es a distancia, y manifiestan que la teleodontología crea lazos de confianza con los pacientes por el trato constante. Consideran que el contacto por redes sociales puede ser un medio para que aumente la fluidez en la comunicación, lo que ayudaría en los casos de pacientes no muy extrovertidos, al trato persona-persona. Conclusiones: Para los odontólogos entrevistados, la utilización de redes sociales y videollamadas es fundamental, porque permiten mantener el contacto con sus pacientes, consideran que por medio de consejos y recomendaciones a distancia se pueden aliviar molestias y tranquilizar a los pacientes(AU)

Objective: Become acquainted with the perception of Peruvian clinical dentists about the use of teledentistry for dental care during the COVID-19 pandemic. Methods: A qualitative study was conducted based on the phenomenographic method, and interviews were carried out with clinical dentists in the context of the quarantine due to the COVID-19 pandemic in Lima, Peru. The interviews were held on the Zoom platform, and the guide of key questions included the following items: previous knowledge about teledentistry, means of communication used with patients, experience in the virtual care of patients since the start of the quarantine, quality of diagnosis and treatment through teledentistry, teleconsultation fees, and benefits and limitations of teledentistry. Results: Eleven of the 14 dentists considered that it is complicated to maintain distance communication, mainly in cases requiring the control of treatments already performed. The dentists interviewed think that a large number of the patients feel reassured when they maintain contact with their dentist, even if from a distance, reporting that teledentistry creates confidence in patients due to the frequent contact. They think that contact on the social networks may facilitate communication, which would be helpful in the case of introverted patients. Conclusions: The dentists interviewed consider that the use of social networks and video calls is fundamental, for it makes it possible to maintain contact with their patients(AU)

Efecto de la pandemia COVID-19 y la cuarentena en el número de consultas, subtipos y tratamiento del accidente cerebrovascular en un centro neurológico de argentina / Effect of the COVID-19 pandemic and preventive social isolation measures on the number of outpatient visits, hospitalizations and treatment of cerebrovascular accident in a neurological center in Argentina

Resumen La pandemia por COVID-19 y el aislamiento social preventivo y obligatorio (ASPO) han generado cambios en la organización y utilización del sistema de salud en todo el mundo. Analizamos el impacto de la situación sanitaria en el número de consultas ambulatorias, internaciones y acceso a terapias de revascularización por enfermedad cerebrovascular. Se analizó el período desde el 1 marzo al 31 de julio de 2020. Se comparó con el mismo período de 2019. Se evaluaron total de consultas ambulatorias e internaciones, escala NIHSS (National Institute of Health Stroke Scale) al ingreso, tipo de enfermedad cerebrovascular y uso de terapias de revascularización. Ingresaron 197 pacientes con eventos cerebrovasculares agudos en 2019 y 150 pacientes en 2020. Hubo un descenso significativo en el número de internaciones por eventos isquémicos totales y accidentes isquémico transitorios en el comparativo de los 5 meses. Se vio además un aumento en trombosis venosas cerebrales y hemorragias cerebrales. El acceso a fibrinolisis intravenosa y trombectomía mecánica se mantuvo estable, pero con prolongación del tiempo puerta-aguja. Las consultas ambulatorias descendieron 67%, siendo mayor el descenso en abril y más marcado en consultas de seguimiento. El número de internaciones y de consultas ambulatorias durante el ASPO descendió sustancialmente. Esto pareciera obedecer al cumplimiento estricto de la cuarentena y no a mecanismos fisiopatológicos relacionados con el COVID-19. Debe educarse a la población sobre la necesidad del control de enfermedades crónicas y de eventos agudos y se deben garantizar medidas de seguridad en los centros de salud.

Abstract The COVID-19 pandemic and preventive and compulsory social isolation (PCSI) have generated changes in the organization and use of the health system around the world. We analyze the impact of the health situation on the number of outpatient visits, hospitalizations and access to revascularization therapy for cerebrovascular disease. The period from March 1 to July 31, 2020 was analyzed. It was compared with the same period in 2019. Total outpatient and hospital visits were evaluated, NIHSS scale (National Institute of Health Stroke Scale) upon admission, type of cerebrovascular disease and use of revascularization therapies; 197 patients with acute cerebrovascular events were admitted in 2019 and 150 patients in 2020. There was a significant decrease in the number of hospitalizations for total ischemic events and transient ischemic attacks in the comparison of 5 months. An increase in cerebral venous thrombosis and cerebral hemorrhages was also seen. Access to intravenous fibrinolysis and mechanical thrombectomy remained stable, but with prolonged door-to-needle time. Outpatient visits fell 67%, the decrease being greater in April and more marked in follow-up visits. The number of hospitalizations and outpatient visits during the PCSI dropped substantially. This seems to be due to strict compliance with quarantine and not to pathophysiological mechanisms related to COVID-19. The population should be educated about the need to control chronic diseases and acute events and safety measures should be guaranteed in health centers.

Consultas a dermatología en el sector público de salud en Chile en 2019 / Consultations to dermatology in the public sector of health in Chile in 2019

Introducción: Existe una amplia heterogeneidad en la distribución de médicos y especialistas en las distintas regiones de Chile. Dermatología no está exenta de esta realidad. Conocer la población consultante resulta clave para complementar la situación sanitaria que la distribución de médicos y diferencias en el acceso, reflejan a nivel nacional. Objetivo: Analizar descriptivamente las consultas a Dermatología durante el 2019 en el Sector Público de salud en Chile; según región, rango etario y consultas en operativos. Materiales y Métodos: 250.649 consultas realizadas a Dermatología reportadas por el DEIS durante el 2019. Resultados: Del total de las consultas a cualquier especialidad en el sector público de salud, las consultas a Dermatología suponen un 2.7%. De estas, la Región Metropolitana concentra el 45.2% mientras que la Región de Aysén es la que más consulta en función de su población. Se establece un promedio nacional de 14.1 consultas por cada 1000 habitantes. Las Zonas Norte y Centro consultan bajo este promedio, mientras que la Zona Sur consulta por sobre este. En cuanto al rango etario, se establecen peaks de consultas entre los 0-4 años, 15-19 y finalmente 75-79. Discusión: Dermatología presenta un porcentaje no despreciable del total de consultas a especialidad. Destaca la baja consulta en la Zona Norte, dado el antecedente de mayor prevalencia de cáncer de piel no melanoma respecto a la media nacional. Asimismo, la mayor consulta en Aysén se condice con una mayor densidad de médicos en la región, respecto a otras regiones.

Introduction: There is wide heterogeneity in the distribution of physicians in the different regions of Chile. Dermatology is no different from this reality. Studying the consulting population is key to complement the health situation that the distribution of physicians and differences in healthcare access reflect at the national level. Objective: To perform a descriptive analysis of the consultations made to Dermatology during 2019 in the Chilean Public Health Sector; according to region, age-range, and consultations in Health operatives. Materials and Methods: 250,649 consultations to Dermatology reported by the DEIS during 2019. Reslts: Of the total number of consultations to any specialty on the public sector, Dermatology accounts for 2.7%. Of these, the Metropolitan Region concentrates 45.2% of the consultations. Aysén is the region with the most consultations according to its population. There is a national average of 14.1 consultations per 1000 inhabitants. The Northern and Central regions consult below this average, while the Southern regions consult above it. Regarding age range, peaks of consultations are established between 0-4 years, 15-19 and finally 75-79. Discussion: Dermatology accounts for a non-negligible percentage of the total number of consultations to specialty. The low number of consultations in the Northern Zone is remarkable, given the history of high UV radiation in the area. Likewise, the greater number of consultations in Aysén is consistent with a greater density of physicians in the region when compared to other regions.

Perspectives on the Continuous Medication Monitoring Function of Pharmacies in the Community Health Care System: A Nationwide Survey in Japan / 日本補完代替医療学会誌

Objective: The objective of this study was to identify the perceived importance of various pharmacy functions among residents in the community health care system.Methods: We conducted an online survey of nationwide panelists enrolled by a research company to assess the perceived degree of importance of having a pharmacy that performs various functions in the community health care system (i.e., “comprehensive importance”).Results: “Comprehensive importance” was compared among 2,400 respondents disaggregated into several groups. The results revealed that “encouragement for medical consultations at medical institutions” had a strong effect on “comprehensive importance”.Conclusion: The results of this survey highlight the need for preventive medical care and a further expansion of the consultation function at pharmacies in the future.

Survey About Handling Telephone Consultations at a Kampo Outpatient Clinic / 日本東洋医学雑誌

We conducted a fact­finding survey about the difficulties of handling the telephone consultations at a Kampo medicine outpatient clinic. We extracted the details of consultations that could not be handled by an outpatient nurse alone from the descriptive data of the telephone responses described by the nurses in the sur­vey. We, then, identified the factors that were involved in the difficulties encountered in these consultations, and countermeasures were established and implemented. One year later, we compared and examined the status of telephone consultations between before and after the fact-­finding survey. We classified the telephone con­sultations that were difficult for the outpatient nurses to handle alone into four categories : (1) consultation about a physical disorder, (2) questions about prescribed Kampo medicines, (3) reports and questions based on the patient's own judgment, and (4) questions about treatment and hospitalization. Some of the questions about Kampo medicines included the continued use of the medicine and drug interactions, and the main topics of the survey's nurse self-­judgment reports were dose reductions and changes in Kampo medicine regimens. As a re­sult of the introduction of guidelines prepared by the nurses together with physicians at the clinics, the outpa­tient nurses became able to handle telephone consultations about frequently asked questions (FAQs). At 1 year after the survey, the number of cases of difficulties in handling telephone consultations decreased to less than half the original value, and no telephone consultations were made within 1 week after the patients' first visits to the outpatient clinic.

Dental consultation requests to oral and maxillofacial surgery in a hospital in Brazil

Introduction: This study analyzed dental consultation requests to the division of oral and maxillofacial surgery in a Brazilian tertiary hospital. Methods: A cross-sectional study with data collected retrospectively from inpatients' electronic medical records containing dental consultation requests made between January 2013 and December 2017. Results: 327 consultation requests were analyzed. Mean (SD) patient age was 38.71 (24.4) years; 164 (50.2%) were male and 267 (81.7%) were Caucasian. Regarding systemic conditions, 34 (10.4%) were classified as ASA I, 86 (26.3%) as ASA II, 182 (55.7%) as ASA III, and 25 (7.6%) as ASA IV. Dental consultations were mostly requested by the internal medicine team (n = 42, 12.8%). The most common reason for consultation was septic teeth (n = 131, 40.1%). Complementary tests were required in 188 (57.5%) cases. Surgical intervention was required in 82 (25.0%), with tooth extraction as the most prevalent procedure (20.2%). The most demanding service was inpatient care, with 276 (84.4%) requests. Cases were resolved in 249 (76.1%). Conclusions: The division of oral and maxillofacial surgery in our hospital deals with a great amount of consultations, contributing with surgical procedures to the adequacy of patients' oral health with a high effectiveness rate. Our data illustrate the contribution of dentists in a hospital setting, assisting the medical team in providing comprehensive care for inpatients. (AU)

As múltiplas transferências e o manejo do setting nas consultas com pais no tratamento de crianças e adolescentes: uma contribuição / Multiple transferences and management of the setting in consultations with parents in child and adolescent treatment / Las múltiples transferencias y el manejo del setting en las consultas con padres en el tratamiento de niños y adolescentes / Les transferts multiples et la gestion du cadre dans les consultations avec des parents dans le traitement des enfants et des adolescents

As consultas com pais são de extrema importância para se obter um bom resultado no tratamento de crianças e adolescentes. Este artigo tem como objetivo discorrer sobre as questões técnicas implicadas nessas consultas, como as múltiplas transferências envolvidas entre pais, analista e paciente e o manejo do setting analítico. Para tanto, será apresentado um breve histórico da psicanálise de crianças, em que observamos posturas técnicas distintas de acordo com o referencial teórico utilizado. Em seguida, serão abordados conceitos da técnica psicanalítica, como transferência, contratransferência e manejo de setting. Vale ressaltar que este artigo tem como base a teoria do amadurecimento de Donald Winnicott, que descreve a importância do ambiente para a saúde mental da criança e do adolescente.

Consultations with parents are extremely important to obtain good results in the treatment of children and adolescents. This article aims to discuss the technical issues involved in these consultations, such as the multiple transferences between parents, analyst, and patient, and the management of the analytical setting. Therefore, a brief history of the psychoanalysis of children will be presented, in which we observe different technical postures according to the theoretical reference used. Then, concepts of the psychoanalytic technique will be approached, such as transference, countertransference and setting management. It is worth mentioning that this article is based on Donald Winnicott's theory of maturation, which describes the importance of the environment for the mental health of children and adolescents.

Las consultas con padres son de extrema importancia para obtener un buen resultado en el tratamiento de niños y adolescentes. Este artigo tiene como objetivo discurrir sobre las cuestiones técnicas implicadas en estas consultas, como las múltiples transferencias envolvidas entre padres, analista y paciente y el manejo del setting analítico. Para eso, será presentado un breve histórico de la psicoanálisis de niños, en que observamos posturas técnicas distintas de acuerdo con el referencial teórico utilizado. Después, serán abordados conceptos de la técnica psicoanalítica, como transferencia, contratransferencia y manejo de setting. Es importante resaltar que este artigo tiene como base la teoría de la maduración de Donald Winnicott, que describe la importancia del ambiente para la salud mental del niño y del adolescente.

Les consultations avec des parents sont d'extrême importance pour obtenir un bon résultat dans le traitement des enfants et adolescents. Cet article a pour objectif de discuter des questions techniques impliqués dans ces consultations, telles que les transferts multiples impliqués entre les parents, l'analyste et le patient et la gestion du setting psychanalytique. Pour ce faire, un bref historique de la psychanalyse des enfants sera présenté, où nous observons des positions techniques distinctes selon la référence théorique utilisée. Ensuite, nous aborderons des concepts de la techique psychanalytique comme le transfert, le contre-transfert et la gestion du setting. Il fait souligner que cet article a pour base la théorie de la maturation de Donald Winnicott, qui décrit l'importance de l'environnement pour la santé mentale de l'enfant et de l'adolescent.

O espaço psicanalítico da clínica 0 a 3 anos: um mediador de desconstruções e transformações nas transmissões intergeracionais e transgeracionais em busca do desenvolvimento do psiquismo do bebê / The psychoanalytic space of the 0 to 3 years clinic: a mediator of deconstructions and transformations intergenerational and transgenerational transmissions in the search for the development of the baby's psyche / El espacio psicoanalítico de la clínica de bebés de 0 a 3 años: un mediador de deconstrucciones y transformaciones en las transmisiones intergeneracionales y transgeneracionales en la búsqueda del desarrollo del psiquismo del bebé / L'espace psychanalytique de la clinique 0 à 3 ans: un médiateur de déconstructions et de transformations dans transmissions intergénérationnelles et transgénérationnelles à la recherche du développement de la psyché du bébé

Este estudo se propõe a dar uma visão do trabalho clínico realizado no Espaço Terapêutico da Clínica Psicanalítica de 0 a 3 Anos, pertencente ao Centro de Atendimento da SBPSP. Inicialmente é apresentado o percurso clínico-teórico da psicanálise infantil. Dentre os achados, aventamos a função psicopreventiva objetivada pelo processo de Intervenção nas Relações Iniciais por meio de "consultas terapêuticas", da qual a Clínica de 0 a 3 Anos se utiliza. É apresentado um material clínico a partir de algumas vinhetas, nas quais a comunicação interpsíquica mãe-bebê se evidencia. São observadas ressonâncias entre alguns sintomas psicossomáticos do bebê (insônia) e núcleos terroríficos maternos. Embora as analistas, por meio de uma comunicação significativa e empática, tentem ressignificá-los na busca do desenvolvimento sadio do psiquismo do bebê, baluartes defensivos são erguidos pela família, resultando no abandono do atendimento.

This study proposes an overview of the clinical work performed in the Therapeutic Space of the 0 to 3 Years Psychoanalytic Clinic belonging to de Clinical Care Center of SBPSP. Initially, the clinical-theoretical evolutionary path of childhood psychoanalysis is presented. Among the findings, we propose a psycho-preventive function as aimed by the Relations in the Initial Intervention process through "therapeutic consultations" that the 0 to 3 years clinic make use. Some vignettes from the clinical material are presented, in which the inter-psychic communication between mother and baby is evident. Resonances are observed between some of the baby's psychosomatic symptoms (sleep difficulties) and maternal terrorific nuclei. Although the analyst pair, through meaningful and empathetic communication, attempted to resignify them pursuing the sound development of the baby's psyche, defensive bulwarks were erected by the family resulting in the abandonment of the treatment.

Este estudio propone dar una visión del trabajo clínico que se realiza en el Espacio Terapéutico de la Clínica Psicoanalítica de 0 a 3 Años, perteneciente al Centro de Atención Clínica de SBPSP. Al comienzo se presenta el recorrido clínico-teórico del psicoanálisis con niños, en lo que, resaltamos la función psicopreventiva que tiene el proceso de Intervención en las Relaciones Iniciales por medio de las "consultas terapéuticas" que utiliza la clínica de 0 a 3 años. Se presenta un material clínico, en que la comunicación interpsíquica madre-bebé se pone en evidencia. Se observan resonancias entre algunos síntomas psicosomáticos del bebé (insomnio) y núcleos terroríficos maternos. Aunque las analistas, por medio de una comunicación significativa y empática intenten resignificarlos, en la búsqueda del desarrollo saludable del psiquismo del bebé, los baluartes defensivos fueron erguidos por la familia, lo que resultó en el abandono del tratamiento.

L'objectif de cette étude est de décrire le travail clinique effectué dans "l'espace thérapeutique de la clinique psychanalytique d'enfants de 0 à 3 ans appartenant au Centre de Soins Cliniques de SBPSP", son rôle auprès de l'enfant et de la famille, aussi bien que les limites de ce travail. Le texte montre l'évolution de la théorie et de la clinique de la psychanalyse de l'enfant et propose l'intervention précoce comme moyen préventif de perturbations psychiques chez les enfants de 0 à 3 ans. Cette modalité de travail se déroule dans des "consultations thérapeutiques" avec l'enfant et la famille. Des fragments cliniques sont présentés pour démontrer la communication inter-psychique entre la mère et le bébé et les rapports entre certains symptômes psychosomatiques du bébé (sommeil) et des noyaux de sentiments terrifiants chez la mère. Visant le développement psychique du bébé, les analystes ont essayé de maintenir une communication empathique avec la famille e d'offrir des nouvelles significations aux mouvements observés au long du travail. En dépit de ces efforts la famille a érigé des remparts défensifs qui ont entraîné l'abandon de la thérapie.

Caracterização dos sistemas de referência e contrarreferência em um serviço de fonoaudiologia de alta complexidade na cidade de São Paulo / Effectiveness of referral and counter-referral systems in a high-complexity Speech, Language and Hearing healthcare service in the city of São Paulo

RESUMO Introdução Conhecer o fluxo de referência e contrarreferência de serviços de saúde de alta complexidade é imprescindível para o aperfeiçoamento da assistência fonoaudiológica. Objetivo Analisar o fluxo de pacientes de um serviço de Fonoaudiologia de alta complexidade no Sistema Único de Saúde (SUS). Métodos Estudo descritivo, realizado em serviço de Fonoaudiologia de hospital de alta complexidade. Foram analisados os dados de 373 usuários submetidos à triagem fonoaudiológica (consulta a prontuários). As variáveis analisadas foram: perfil sociodemográfico e fonoaudiológico; origem dos usuários (referência); tempo entre a referência e a realização da triagem; encaminhamentos após a triagem (contrarreferência); tempo entre a conclusão da triagem e o primeiro atendimento fonoaudiológico no serviço de contrarreferência; grau de satisfação com o atendimento fonoaudiológico de contrarreferência. Resultados Predominaram indivíduos com idades entre 0 e 11 anos e 11 meses, do gênero masculino, residentes na cidade de São Paulo, com ensino fundamental incompleto. A hipótese diagnóstica fonoaudiológica de disfonia foi a mais prevalente. A maioria dos usuários foi referenciada pela atenção terciária. A média de tempo de espera para a triagem foi de 56,6 dias (intervalo predominante de 51 a 60 dias). Pouco mais da metade dos sujeitos foi encaminhada para o nível terciário. O tempo de espera pelo atendimento foi maior no nível secundário. A maioria dos usuários referiu como excelente ou bom o grau de satisfação com o atendimento. Conclusão Observou-se alto grau de resolutividade no serviço analisado (atenção terciária) e necessidade de reorganização dos sistemas de referência e contrarreferência na atenção secundária e primária.

ABSTRACT Introduction For optimum quality in Speech, Language and Hearing (SLH) healthcare, it is essential to be aware of the flow of referrals and counter-referrals for high-complexity health services. Purpose To analyze the flow of patients of a high-complexity SLH service in Brazil's Unified Health System (Sistema Único de Saúde - SUS). Methods Descriptive study, made at a Speech, language and hearing (SLH) service of a high complexity hospital. Participants were 373 users who underwent SLH screening (consultation of health records). The variables analyzed were: social-demographic profile; SLH profile; origin of referral of users; time between referral and screening being carried out; referrals after screening (counter-referral); time between conclusion of screening and first SLH consultation in the counter-referred service; and degree of satisfaction with the SLH consultation of the counter-referral. Results The largest group was the age range zero to 11 years 11 months, male, resident in the city of São Paulo, who had not completed primary education. The most prevalent initial diagnosis in SLH terms was dysphonia. The majority of users were referred to tertiary care. The average waiting time for screening was 56.6 days. Just over half the subjects were referred for tertiary care. The waiting time for care was longest at the secondary level. The majority of users stated their degree of satisfaction with the care to be excellent or good. Conclusion A high degree of resolutiveness was observed in the tertiary care service analyzed; and a need was observed in secondary and primary care for reorganization of the systems of referral and counter-referral.

Southern Philippines Medical Center outpatient consultations in 2017

@#The Southern Philippines Medical Center (SPMC) is one of the 16 hospitals retained by the Department of Health in Mindanao.1 It has a diverse clientele, mostly coming from the Davao Region (Region XI), SOCCSKSARGEN (Region XII) and Caraga Region (Region XIII). The SPMC Outpatient Department (OPD) consists of the following specialty clinics: Dental Medicine, Dermatology, Otorhinolaryngology - Head and Neck Surgery, Family and Community Medicine, Internal Medicine, Obstetrics & Gynecology, Ophthalmology, Orthopedics, Pediatrics, Physical Therapy and Rehabilitation Medicine, General Surgery, Urology, Cancer Institute, Heart Institute, Institute of Psychiatry and Behavioral Medicine, and Animal Bite and Treatment Center.2 This infographic shows the number of outpatient consultations in SPMC from January to December 2017, which totalled 449,355. The three outpatient departments with the highest numbers of outpatient consultations were: Family and Community Medicine (64,388 consultations), Obstetrics & Gynecology (58,757 consultations), and Internal Medicine (53,270 consultations). SPMC will expand its services in the future with the construction of the institutes or centers for Women and Newborn Health, Cancer, Kidney and Transplant, Orthopedics, Ophthalmology, Dermatology, Pediatrics, and Acute Care and Trauma. Each of these centers is projected to also run its own specialized outpatient services.

Southern Philippines Medical Center outpatient consultations in 2017

@#The Southern Philippines Medical Center (SPMC) is one of the 16 hospitals retained by the Department of Health in Mindanao.1 It has a diverse clientele, mostly coming from the Davao Region (Region XI), SOCCSKSARGEN (Region XII) and Caraga Region (Region XIII). The SPMC Outpatient Department (OPD) consists of the following specialty clinics: Dental Medicine, Dermatology, Otorhinolaryngology - Head and Neck Surgery, Family and Community Medicine, Internal Medicine, Obstetrics & Gynecology, Ophthalmology, Orthopedics, Pediatrics, Physical Therapy and Rehabilitation Medicine, General Surgery, Urology, Cancer Institute, Heart Institute, Institute of Psychiatry and Behavioral Medicine, and Animal Bite and Treatment Center.2 This infographic shows the number of outpatient consultations in SPMC from January to December 2017, which totalled 449,355. The three outpatient departments with the highest numbers of outpatient consultations were: Family and Community Medicine (64,388 consultations), Obstetrics & Gynecology (58,757 consultations), and Internal Medicine (53,270 consultations). SPMC will expand its services in the future with the construction of the institutes or centers for Women and Newborn Health, Cancer, Kidney and Transplant, Orthopedics, Ophthalmology, Dermatology, Pediatrics, and Acute Care and Trauma. Each of these centers is projected to also run its own specialized outpatient services.

Consulta adolescente en servicios de emergencia pediátrica / Adolescent consultations at the peadiatrics emergency service

La Organización Mundial de la Salud define como adolescencia la etapa comprendida entre los 10 y 19 años (temprana: 10 a 14 años; tardía: 15 a 19 años). La prevalencia de enfermedades en la adolescencia es baja; sin embargo, los adolescentes utilizan los servicios de emergencia, lo que requiere un abordaje integral y multidisciplinario. No hay datos publicados sobre los motivos de consultas de adolescentes en Uruguay. Objetivo: conocer la frecuencia y las características de la consulta de adolescentes en los servicios de emergencia del subsector público y privado del sistema nacional integrado de salud. Metodología: estudio multicéntrico, retrospectivo, de adolescentes de entre 10 y 14 años que consultaron en el Hospital Pediátrico-Centro Hospitalario Pereira Rossell de la Administración de los Servicios de Salud del Estado, subsector público, y entre 10 y 19 años en la Asociación Española Primera de Socorros Mutuos, en el Centro de Asistencia Médica del Oeste de Colonia y en Casa deGalicia. Se incluyeron las consultas registradas entre los días 7 y 13 de los meses de enero, abril, julio y octubre del 2013. Se registraron: edad, sexo, motivo de consulta, comorbilidades, consultas con especialistas, exámenes de laboratorio, diagnóstico y destino al egreso. Se realizó análisis estadístico, considerando estadísticamente significativo p <0,05. Resultados: n=1.518, 9% del total de consultas. Edad: media 13 años 1 mes, varones 50,5%; tenía comorbilidades: 26%. Subsector público 35%; subsector privado, instituciones de asistencia médica colectiva (IAMC) 65%. Distribución de consultas por mes: enero 20%, abril 30%, julio 20%, octubre 30%. Los motivos de consulta más frecuentes fueron lesiones e injurias: 33%; síntomas respiratorios: 14%; otros: 13%; síntomas digestivos: 12,5%; lesiones en piel: 7%. Los problemas psicosociales fueron 7,2% en el sector público, en tanto que en el privado fue 3,2%. Consulta con especialista: 38%. Laboratorio: 16%. Imágenes: 30%. Diagnósticos principales al egreso: trauma 33%; patología respiratoria 20%; otros 13%; patología digestiva 10%; patología de piel 6,6%. Destino final: domicilio 90%; hospitalización en el subsector público 13%; en IAMC 8%. El 0,9% se retira antes de la asistencia, 0,1% se institucionaliza. Conclusiones: si bien la consulta de adolescentes es de baja prevalencia, lamisma genera un impacto en los servicios de urgencia por la elevada utilización de recursos. Se observan diferencias entre el sector público y el privado.

The WHO defines an adolescent as any person between ages 10 and 19 (early adolescence being between 10 and 14 years old, late adolescence being between 15 and 19 years). The prevalence of diseases in adolescents is low, although they use the emergency services and thus require a comprehensive and multidisciplinary approach. No data has been published on the reasons for the consultation of adolescents in Uruguay. Objective: the aim of this study was to determine the frequency and characteristics of adolescent consultations at the emergency services in the public and private subsector of the national integrated health system. Method: multicenter, retrospective study of adolescents between ages 10 and 14 years old who consulted at the Pereira Rossell Hospital HP-CHPR (public sector) and between 10 and 19 years old in AE, CAMOC, CG (private sector). The study included consultations from 7th to 13th January, April, July and October 2013, and the following data were recorded: age, sex, chief complaint, comorbidities, specialist consultations, laboratory tests, diagnosis and destination upon discharge. Statistical analysis was performed, being p <0.05 statistically important. Results: n = 1518, representing 9% of all consultations. Age: mean 13 years 1 month, male: 50.5%; comorbidities: 26%. Public sector 35%; private sector: 65%. Distribution of consultations per month: January 20%, April 30%, May 20%, October 30%. The most frequent reasons for consultation were lesions and injuries 33%, respiratory symptoms 14%, other 13%, 12.5% gastrointestinal symptoms, skin lesions 7%. Psycho-social problems represented 7.2% in the public sector and 3.2% in the public sector. Consultation with a specialist 38%; laboratory: 16%; imaging techniques 30%. Main diagnoses upon discharge: 33% trauma, 20% respiratory disease, 13% other, 10% gastrointestinal pathology, 6.6% pathology of skin 6,6%. Final destination: 90% home, 13% hospital in the public sector, 8% hospital in the private sector, 0.9% leave the emergency service before assistance, 0.1% institutionalized. Conclusions: while adolescent consultation has a low prevalence, it has a significant impact on emergency services due to its use of resources. Differences are observed between the public and private sector.

A OMS define adolescência como a etapa compreendida entre os 10 e 19 anos (precoce: 10 e 14 anos; tardia: 15 a 19 anos). Embora a prevalência de doenças na adolescência seja baixa os adolescentes utilizam serviços de emergência, o que requer uma abordagem integral e multidisciplinar. Não existem dados publicados sobre os motivos de consultas dos adolescentes no Uruguai. Objetivo: o objetivo deste estudo é conhecer a frequência e as características da consulta de adolescentes nos serviços de emergência do subsetor público e privado do sistema nacional integrado de saúde. Metodología: estudo multicêntrico, retrospectivo de adolescentes entre 10-14 anos que consultaram no HP-CHPR (Hospital Pediátrico Centro Hospitalario Pereira Rossell da Administración de Salud del Estado (ASSE): subsetor público) e entre 10-19 anos na AE (Asociación Española Primera de Socorros Mutuos), CAMOC (Centro de Asistencia Médica del Oeste de Colonia), CG (Casa de Galicia) (Instituições de Assistência Médica Coletiva: IAMC). Foram incluídas as consultas dos dias 7 a 13 dos meses janeiro, abril, julho e outubro de 2013. Foram registrados: idade, sexo, motivo de consulta, comorbidades, consultas com especialistas, exames de laboratório, diagnóstico e destino na alta. Foi realizada umaanálise estadística considerando estatisticamente significativo p <0.05. Resultados: n=1518, 9% do total de consultas. Idade: média 13 anos e 1 mês, 50,5% eram do sexo masculino e 26% apresentavam comorbidades. 35% foram atendidos no subsetor público e 65% no subsetor privado (IAMC). A distribuição mensal de consultas foi: janeiro 20%, abril 30%, julho 20%, outubro 30%. Os motivos de consulta mais frequentes foram lesões 33%, sintomas respiratórios 14%, outros 13%, sintomas digestivos 12,5%, lesões na pele 7%. Os problemas psicossociais ccorrespondiam a 7,2% no setor público, e a 3,2% no privado. Consulta com especialista 38%. Laboratorio: 16%. Imagens 30%. Diagnósticos principais na alta: trauma 33%, patologia respiratória 20%, outros 13%, patologia digestiva 10%, patologia de pele 6,6%. Destino final: domicilio 90%, hospitalização: 13% no subsetor público e 8%nas IAMC. 0,9% se retira antes da assistência, 0,1% se institucionaliza. Conclusões: embora a consulta de adolescentes tenha baixa prevalência, esta gera um impacto nos serviços de urgência pela elevada utilização de recursos. Foram observadas diferenças entre o setor público e privado.