Satisfaction de la prise en charge de la douleur après césarienne au Centre Hospitalier Universitaire de Gynécologie Obstétrique Befelatanana, Madagascar / Satisfaction of the pain management after caesarean section at the Befelatanana University Hospital of Gynecology and Obstetrics, Madagascar

L'évaluation de la satisfaction des patientes est une composante essentielle de l'amélioration de la qualité des services en anesthésie. Notre objectif était de déterminer les bénéfices/risques de la Lidocaïne par rapport à la gestion de la douleur post-césarienne et son coût dans le but d'améliorer la prise en charge des patientes douloureuses. Méthodes : Nous avons procédé à une d'une étude prospective comparative randomisée sur une période de dix mois au sein du Centre Hospitalier Universitaire Gynécologie Obstétrique de Befelatanana. La population d'étude a concerné les femmes opérées pour césarienne sous rachianesthésie. Nous avons évalué la douleur avec la règle EVA (0 à 100 mm) à H1, H2, H3, H4, H8, H12 postopératoire. Résultats : Nous avons inclus 40 patientes pour le groupe A avec Lidocaïne, et 40 patientes pour le groupe B sans Lidocaïne. L'intensité moyenne de la douleur à H12 postopératoire, est de 17,6 ± 11,5 mm pour le groupe A et 29,1 ± 7,4 mm pour le groupe B, avec une différence statistique significative entre les deux groupes (p = 0,008). Conclusion : L'infiltration pariétale de Lidocaïne en peropératoire, pour la prise en charge de la douleur post-césarienne, est bénéfique, comparée au traitement standard seul

Factors influencing satisfaction of rehabilitation services quality for older people purchased by government / 中国康复理论与实践

ObjectiveTo explore the influence of structure and process variables on the satisfaction of government purchasing pension service quality based on framework of Donabedian Three-Dimensional Quality Model, Community-based Rehabilitation Guideline and Rehabilitation in Health System. MethodsFrom June to December, 2019, 952 elderly from Changsha, Zhuzhou and Xiangtan in Hunan were randomly selected. Hierarchical regression was used to analyze the influence of structure and process variables on satisfaction of home care and institutional care service quality. ResultsThe satisfaction degree of rehabilitation service quality for older adults was generally abvoe the average level with the score of (21.19±6.84). And the score was higher in the institutional rehabilitation (23.06±7.67) than in the home rehabilitation (19.31±6.85) (t = 7.93, P = 0.001). Among the structural variables, only staffs training could predict the satisfaction of rehabilitation service (B = 0.088, P < 0.05), and finance was not significant (P > 0.05) after adding process variables. The effect of process variables on satisfaction degree of quality of rehabilitation services was greater than that of structural variables. Information obtaining, autonomy, trust and treat with respect had significant positive effects on rehabilitation service of all the elderly (B = 0.282~0.410, P < 0.05). ConclusionProcess variables are important determinants for satisfaction of rehabilitation service quality. Relevant departments should pay more attention on service process factors such as the interaction between service personnel and the elderly.

Access, perceived quality and uptake of antenatal services in urban communities of Osun state, Southwest Nigeria

Quality antenatal care (ANC) is one of the key interventions to improve intrapartum care uptakes and to reduce the menace of maternal deaths globally. Yet, ANC coverage has remained low in many developing countries like Nigeria. It becomes imperative to contextually understand factors associated with ANC uptake in Nigeria. The study assessed level of utilization, perceived quality, level of satisfaction and determinants of ANC utilization among women of reproductive age-group in Oshogbo, South-west Nigeria. Cross-sectional study design was employed and cluster sampling method was used to recruit 420 consenting respondents. Data were collected using pretested interviewer-administered, semi-structured questionnaire. Both descriptive and inferential statistics were done at p<0.05. The mean (±SD) age of the respondents was 30.84±6.0 years. Almost three-quarters (73.9%) of the respondents had at least 4 ANC visits. Main reasons for non-ANC usage were high cost of care, long waiting time at the clinic, long distance to the clinic and unsatisfactory service quality. Only 59.9% of respondents were satisfied with services received while 63.1% of them rated the service quality as excellent. Main determinants of ANC uptake were respondents' age (AOR=2.35;95%CI=1.34-5.89), level of education (AOR=0.56;95% CI= 0.42-0.71), socio-economic status (AOR=5.22; 95%CI=2.02-6.65) and monthly family income (AOR=0.89; 95%CI=0.02-0.90). Although the rate of ANC use was high in the study setting, the proportion of women who were satisfied with service quality was sub-optimal. There is need for implementation of multi-pronged intervention to make ANC services more available, accessible, affordable and acceptable to the Nigerian women

Corrida de São João de Braga: qualidade de serviços e intenções de recomendação dos participantes / São João de Braga running: service quality and intention of recommendation from participants / Carrera de São João de Braga: calidad de servicios e intenciones de recomendación de los participantes

O objetivo deste estudo passou pela análise da qualidade dos serviços e a consequente intenção de recomendação da corrida de São. João de Braga e da região de Braga, como destino turístico, por parte dos participantes. A amostra foi de 284 participantes, tendo sido usado um instrumento que já foi utilizado noutros estudos desta mesma temática. Para analisar os dados e verificar a relação existente entre as variáveis foram realizados testes de regressão linear múltipla. Os principais resultados evidenciaram o processo de acreditação e o kit de participação como preditores estatisticamente significativos ao nível das intenções de recomendação da corrida e o processo de acreditação e a paisagem circundante para as intenções de recomendação da região. Posto isto, aquando da avaliação da qualidade dos serviços, destaca-se o processo de acreditação, uma vez que é um preditor comum das intenções de recomendação do evento e da região.

The aim of this study was to analyze the quality of services and the consequent intention of recommending the race of São João de Braga and the region of Braga, Portugal, as a tourist destination, by the participants. The sample consisted of 284 participants, using an instrument that has already been used in other studies of this same subject. To analyze the data and verify the relationship between the variables, multiple linear regression tests were performed. The main results evidenced the accreditation process and the participation kit as statistically significant predictors in the intentions of the race recommendation and the accreditation process and the surrounding landscape for the region's recommendation intentions. In conclusion, when assessing the quality of services, the accreditation process stands out, since it is a common predictor of the intentions of the event and the region

El objetivo de este artículo es analizar la calidad de los servicios y la consecuente recomendación de la carrera de São João de Braga y la región de Braga, Portugal, como destino turístico, por parte de los participantes. Una muestra de 284 participantes, se usó un instrumento ya utilizado de otros instrumentos de estudio de la temática. Para análisis de datos y verificación de la relación existente, se han realizado varios ensayos de regresión lineal. Los principales resultados son la evidencia o el proceso de acreditación y el kit de participación como predictores estadísticamente significativos a lo largo de las intenciones de recomendación y el proceso de acreditación y la distribución de datos para las intenciones de recomendación. En conclusión, el aval da evaluación da calidad dos servicios, destaca-se el proceso de acreditación, es posible que sea su predictor común das intenciones de recomendación do evento y da región.

Analysis of Patient Satisfaction and Factors Influencing Satisfaction on Hospital Foodservice Quality

The purpose of this study is to provide the basic data and their analysis to improve hospital foodservice by identifying patient satisfaction with different attributes of hospital foodservice and its influencing factors using self written survey on nine hundred fifteen hospitalized patients in 28 general hospitals in Seoul and Kungki area. The statistical analysis of data was done by SAS/WIN package(Version 6.11) to determine Descriptive Analysis, T-test, Analysis of Variance, Pearson's Correlation, and Factor Analysis. The summary of the study results is as follows: 1. Among sixteen food-service quality attributes, the most unsatisfying one was the meal itself, the provision of nutrition informations, the possibility of menu choices, immediate response on meal problems, and the taste of the meal. 2. There was a positive correlation between the general quality satisfaction and freshness, nutritional considerations, and the temperature of the dishes and trays, and variety of menu in food-service quality were also correlated positively. 3. Based on the result of statistical analysis on the expectation and recognition in hospital food-service quality attributes vs quality satisfaction, expectation was negatively correlated with quality satisfaction: however, recognition was positively correlated.