ABSTRACT
Esta auditoría pretendió identificar el conocimiento presente en los procesos principales de la Editorial Ciencias Médicas y el comportamiento de un conjunto de indicadores acerca del desarrollo profesional, que permiten valorar la proyección actual y futura del conocimiento, así como conocer algunos aspectos en que se deben potenciar para contribuir a asegurar la actuación futura de la institución. Se empleó una metodología desarrollada por Ponjuán para valorar el conocimiento presente en los procesos actuales e identificar el comportamiento de sus trabajadores en relación con el desarrollo profesional. Se identificó el conocimiento que se aplica en todos los procesos principales de la organización, así como el comportamiento de la composición profesional del personal, su experiencia laboral y en la institución, el tiempo que dedican a su actualización, su visibilidad en eventos y redes sociales, entre otros. Los puntos fuertes y débiles de la institución, así como la identificación del conocimiento que se necesita en cada proceso, permitieron sugerir a la institución determinados aspectos relativos al conocimiento, su retención, los procesos organizacionales y los componentes humanos y tecnológicos necesarios. Estos resultados permiten conocer mejor a la organización y facilitan la introducción de un programa de gestión del conocimiento al conocer, con mayor profundidad y desde diferentes miradas, las debilidades y las fortalezas existentes relacionadas con el conocimiento necesario y su aplicación en los procesos internos, así como algunas características del desarrollo profesional(AU)
The audit intended to identify the knowledge underlying the main processes performed at the Medical Sciences Publishing House and the behavior of a number of indicators related to professional development which make it possible to assess the current status and future projection of knowledge, as well as become acquainted with areas to be strengthened to contribute to ensure the future performance of the institution. The study was based on a methodology developed by Ponjuán, to assess the knowledge base supporting current processes and identify the behavior of workers in relation to professional development. Identification was made of the knowledge applied in all the main processes of the organization, as well as the behavior of the professional composition of the personnel, their work experience in general and at the institution, the time they devote to their updating, and their visibility in conferences and the social networks, among other factors. The strengths and weaknesses of the institution, as well as identification of the knowledge needed in each process, allowed to suggest a number of aspects related to knowledge, its retention, the organizational processes, and the human and technological components required. These results make it possible to know the organization better and facilitate the introduction of a Knowledge Management program based on a more profound understanding from various perspectives of the current weaknesses and strengths in terms of the knowledge required and its application in internal processes, as well as some characteristics of professional development(AU)
Subject(s)
Humans , Organizational Culture , Knowledge Bases , Knowledge Management , Management Audit/methods , Occupational GroupsABSTRACT
A alimentação deve atender seus atributos de qualidade e ser inócua aos indivíduos que dela vão usufruir. Contudo, partindo da premissa de que os alimentos podem ser veículos de transmissão de micro-organismos e metabólitos microbianos, as unidades hospitalares responsáveis pela produção de alimentos merecem especial atenção. A implementação de programas de qualidade, tais como as Boas Práticas, são fundamentais para garantia de um alimento seguro para saúde. Entretanto, estes programas para obterem êxito no seu propósito, devem adotar ferramentas para avaliar sua eficácia. A auditoria interna é considerada um instrumento de apoio, pois através dela é possível detectar problemas e adotar medidas preventivas e corretivas. Com isto, este estudo teve como objetivo planejar ações corretivas a partir de não conformidades identificadas pelas auditorias interna em uma UAN hospitalar localizado no município de Maceió, AL. O estudo teve caráter retrospectivo, onde foram avaliadas 12 auditorias internas realizadas durante os meses de outubro/2011 a março/2012, avaliando-se os seguintes critérios: higiene pessoal, armazenamento de gêneros, higiene de alimentos, higiene de utensílios, equipamentos e ambiente. Baseando-se nos critérios pré-estabelecidos nas auditorias externas, foram estabelecidos como ponto de corte para implantação da ação corretiva, os pontos em que o percentual foi abaixo de 80%, visto que é objetivo da empresa manter a classificação superior a este percentual. Os resultados indicaram que os itens de higiene de equipamentos, ambiente e pessoal estiveram abaixo da porcentagem de 80% de conformidades. Dentre as não conformidades recorrentes nas auditorias destacam-se deficiência na higienização de equipamentos, frequência da higienização das mãos inadequadas e desorganização do ambiente de trabalho. As capacitações foram desenvolvidas focando nestas deficiências. Durante as atividades foi possível perceber uma integração entre os participantes...
Nourishment must meet their quality attributes and be innocuous to individuals who will make use of it. However, on the premise that food can be vehicles of transmission oi microorganisms and microbial metabolites, the hospital units responsible for producing food deserve special attention. The implementation of quality programs, as well as the Good Practices are primordial to ensure safe food for health. Meantime, for these programs to be successful in their purpose, evaluating measures must adopted to assess ther effectiveness. The internal audit is considered supporting tool, through it you can detect problems and take preventive and corrective measures. Thus, this work aimed to plan corrective actions to variances identified by internal audits in a hospital in Maceió city, AL (UAN). The work had a retrospective feature in which 12 internal audits were appraised from October/2011 to March/2012. The evaluated criteria was: personal hygiene, genres storage, food hygiene, cleanliness of utensils, equipment and environment. Based on predetermined criteria in external audits, the cutoff point for implantation of corrective action was established when the score was below 80%, since the company' s goal is to maintain a rating higher than this percentage. The results indicated that items of equipment hygiene, personal and environment hygiene were below the percentage of 80% compliance. Among the recurrent variances in audits, equipment hygiene deficiency, frequent inadequate cleanliness of hands and workplace disorganization are the most common. The trainings were developed focusing on these deficiencies. During activities the participants' integration and motivation to applicability of the transferred information were clearly noticeable. However, it is necessary constant supervision of the activities conducted by employees in that UAN as well as permanent training.
Subject(s)
Management Audit/methods , Health Human Resource Training , Food Quality , Food Service, Hospital/standards , Good Manipulation Practices , BrazilABSTRACT
Efficiency of the hospitals affects the price of health services. Health care payments have equity implications. Evidence on hospital performance can support to design the policy; however, the recent literature on hospital efficiency produced conflicting results. Consequently, policy decisions are uncertain. Even the most of evidence were produced by using data from high income countries. Conflicting results were produced particularly due to differences in methods of measuring performance. Recently a management approach has been developed to measure the hospital performance. This approach to measure the hospital performance is very useful from policy perspective to improve health system from cost-effective way in low and middle income countries. Measuring hospital performance through management approach has some basic characteristics such as scoring management practices through double blind survey, measuring hospital outputs using various indicators, estimating the relationship between management practices and outputs of the hospitals. This approach has been successfully applied to developed countries; however, some revisions are required without violating the fundamental principle of this approach to replicate in low- and middle-income countries. The process has been clearly defined and applied to Nepal. As the results of this, the approach produced expected results. The paper contributes to improve the approach to measure hospital performance.
Subject(s)
Developing Countries , Efficiency, Organizational/classification , Hospital Administration/classification , Hospitals/classification , Management Audit/methods , Nepal , Outcome and Process Assessment, Health Care/methodsABSTRACT
O objetivo da pesquisa foi a elaboração de um instrumento de coleta de dados que permita agregar e consolidar informações sobre falhas presentes na administração pública e com isso possibilitar o monitoramento e a avaliação da adequação das estruturas de controles internos de uma organização. O instrumento, baseado em metodologia formulada para esse objetivo, pretende capturar vários aspectos relativos aos controles internos das organizações auditadas, com base na legislação e nos exames eavaliações previstas nos procedimentos de auditoria.