ABSTRACT
Background: Patients' satisfaction has now become the most important and measurable aspect for assessing the quality of patient care services. For improvement of performance of any health system there is a need to assess patients' satisfaction as often as possible. Objectives: 1) To assess the level of patients' satisfaction as well as dissatisfaction regarding the services provided in the outdoor and indoor of different departments of a tertiary care hospital. 2) To find out the relation of some socio-demographic variables and different departments with the level of satisfaction if any. Materials and Methods: Two predesigned pretested interview schedule (separate for outdoor and indoor) was developed covering certain domains of patients care. Overall satisfaction level was determined by using summated Likert's score. Results: For outdoor, a little excess of half of the patients were satisfied in doctor-patient communication(51.0%),consultation room(53.5%), and overall(59.9%).The unsatisfied area was waiting place and time(38.6%).In the Indoor, 58.6% patients were satisfied with admission procedure,53.2% for clinical care,57.1% for nursing care and 45.3% with food services and the areas where more patients were not satisfied were cleanliness(40.4%),comfort(20.2%) and food services.G&O patients were less satisfied both in indoor and outdoor. Satisfaction level significantly increased with increase in age (P<0.01),male patients (P<0.01),lower education(P<.05) and surgical patients(P<0.01). Conclusion: The level of patients' satisfaction showed deficiencies in different issues of hospital services, which should be given utmost importance by the hospital management authority for betterment.
Subject(s)
Centralized Hospital Services , Centralized Hospital Services/standards , Health Services , Health Services/methods , Health Services/standards , Hospitals, Teaching , Hospitals, Teaching/standards , Humans , India , Patient Care Management/standards , Physician-Patient Relations/standards , Patient Satisfaction/statistics & numerical data , Tertiary Care Centers/standardsABSTRACT
Objectives: To study the level of satisfaction of in-patients and to find out the causes for dissatisfaction. Materials and Methods : Study area - Pinnamaneni Siddhartha General Hospital.Study population: In-patients admitted in the Medicine, Surgery, Obstetrics and Gynecology, Orthopedics wards. Sample size: 200. Study Design: A well designed cross-sectional study using pre tested structural pro forma. Duration of study: 2 Months. Survey method: The sample size is randomly selected. Respondent is the patient. Patient satisfaction was assessed in relation to doctors, nurses, housekeeping and billing. The satisfactory levels were divided into Very good, Good, Fair, Bad, and Very bad. Results: The satisfaction of in-patients expressed by majority was Good followed by Fair, Bad, Very good, and Very bad. The satisfaction expressed was more with nursing services followed by doctors and billing and least with housekeeping.
Subject(s)
Cross-Sectional Studies/methods , Hospitals, Private , Hospitals, Private/organization & administration , Hospitals, Private/standards , Hospitalization , Housekeeping, Hospital , Housekeeping, Hospital/organization & administration , Housekeeping, Hospital/standards , Humans , India , Management Service Organizations , Nursing Assessment/methods , Patient Satisfaction/statistics & numerical data , Patients , Physician-Patient Relations/standardsABSTRACT
Se hace una revision de los principales derechos del paciente y sobre ellos se dan comentarios de como puede ser mejorada la relacion medico-paciente. Se hace enfasis en la individualidad al tratar dichos derechos, como son el derecho al dolor, eleccion libre del medico, costos de la atencion, libertad de aceptar o rechazar procedimientos, el derecho a la verdad y a la informacion; el derecho a la privacidad y, por ultimo, el derecho a morir dignamente