Mayor uso de teleconsultas programadas y mensajería asincrónica del portal en atención primaria / Increased Use of Scheduled Teleconsultations and Asynchronous Portal Messaging in Primary Care

Introducción: durante la pandemia de COVID-19 hubo un auge sin precedentes de la telemedicina, probablemente por la forzada adopción de tecnología ante las medidas restrictivas. El presente estudio se propuso comparar la interacción y la comunicación entre médicos de cabecera (MC) y pacientes, antes y durante el período de pandemia, en términos de consultas ambulatorias programadas y mensajes del Portal de Salud. Materiales y métodos: corte transversal con muestreo consecutivo de turnos programados y mensajes, ocurridos entre las semanas epidemiológicas (SE) 10 y 23, de 2019 y 2020, respectivamente. Se incluyeron 147 médicos del Servicio de Medicina Familiar y Comunitaria, y una cápita de 73 427 pacientes afiliados al Plan de Salud del Hospital Italiano de Buenos Aires. Se realizó análisis cuantitativo y cualitativo. Resultados: hubo una reducción del 70% de las consultas presenciales (de 76 375 en 2019 a 23 200 en 2020) y un aumento concomitante de teleconsultas (de 255 en la SE13 a 1089 en la SE23). En simultáneo, los mensajes aumentaron sustancialmente (de 28 601 en 2019 a 84 916 en 2020), con un inicio abrupto al comienzo del confinamiento, y una tendencia decreciente a lo largo del tiempo. Antes de la pandemia, el contenido estuvo relacionado con órdenes electrónicas de estudios complementarios, control de resultados, recetas de medicación crónica y/o interconsultas a especialistas, mientras que los dominios más frecuentes durante la pandemia fueron necesidades informativas epidemiológicas, como medidas preventivas para COVID-19, vacuna antineumocócica, vacuna antigripal, casos o sospechas, resultados de hisopados, entre otras. Conclusión: el auge de las tecnologías de la comunicación e información durante la pandemia permitió dar continuidad a los procesos asistenciales en salud pese al distanciamiento físico. Hubo mayor utilización de mensajería por necesidades informativas de los pacientes, y la relación médico-paciente se ha modificado. (AU)

Introduction: during the COVID-19 pandemic, there was an unprecedented boom in telemedicine, probably due to the forced adoption of technology in the face of restrictive measures. This study aimed to compare the interaction and communication between general practitioners and patients before and during the pandemic based on scheduled outpatient consultations and Health Portal messages. Materials and methods: Cross-sectional study with a consecutive sampling of scheduled appointments and messages, occurring between epidemiological weeks (EW) 10 and 23 of 2019 and 2020, respectively. We included 147 physicians from the Family and Community Medicine Service and a capita of 73427 patients affiliated with the Hospital Italiano de Buenos Aires health plan. We conducted a quantitative and qualitative analysis. Results: there was a 70% reduction in face-to-face consultations (from 76375 in 2019 to 23200 in 2020) and a concomitant increase in teleconsultations (from 255 in EW13 to 1089 in EW23). Concurrently, messages increased substantially (from 28601 in 2019 to 84916 in 2020), with an abrupt onset at the beginning of confinement and a decreasing trend over time. Before the pandemic, the content involved electronic orders for complementary studies, outcome monitoring, chronic medication prescriptions, or expert consultations. The most frequent domains during the pandemic were epidemiological information needs, such as preventive measures for COVID-19, pneumococcal vaccine, influenza vaccine, cases or suspicions, and swab results, among others. Conclusion: the rise of communication and information technologies during the pandemic allowed the continuity of healthcare processes despite the physical distance. There was increased use of messaging for patients' information needs, and the doctor-patient relationship has changed. (AU)

Implementação do modelo híbrido da teleaudiologia: aceitação, viabilidade e satisfação em um programa de implante coclear / Implementation of the hybrid teleaudiology model: acceptance, feasibility and satisfaction in a cochlear implant program

RESUMO Objetivo descrever a incorporação da teleaudiologia na rotina de um programa público referência em implante coclear e avaliar a satisfação dos usuários e de seus familiares com a assistência híbrida. Métodos foram desenvolvidas ações que proporcionaram a conexão entre usuários e especialistas, por meio do modelo híbrido da teleaudiologia, combinando práticas remotas (síncronas/ assíncronas) e/ou atendimentos presenciais. Para verificar a satisfação dos pacientes com a teleaudiologia, foi aplicado o Questionário de Satisfação do Cliente. Resultados foram realizados 218 atendimentos remotos e 23 atendimentos presenciais coordenados, entre teleconsultas para orientação e aconselhamento, coaching de pais, terapia para reabilitação auditiva, validação dos resultados, resolução de problemas, ativação e mapeamentos, procedimentos intraoperatórios, teleconsultas com especialistas e entregas de peças de manutenção da tecnologia auditiva. Dos participantes, 36 responderam ao questionário, relataram estar muito satisfeitos com os serviços prestados de maneira geral, ou em grande parte (88,9%) e com a quantidade de atendimentos que receberam (72,2%). Este estudo sugeriu que, em algum momento durante a pandemia, a maioria dos pacientes teve suas necessidades atendidas usando teleaudiologia para cuidados continuados. Conclusão a abordagem de atendimento híbrida em audiologia foi viável, aceita e alcançou satisfação dos usuários.

ABSTRACT Purpose This article aims to describe the incorporation of teleaudiology in the routine of a highly regarded, government funded, cochlear implantation program and evaluate the satisfaction of users and their families with hybrid assistance. Methods Actions were developed that provided the connection between users and specialists, through the hybrid model of teleaudiology, combining remote practices (synchronous/asynchronous) with face-to-face care. To check patient satisfaction with teleaudiology, the Customer Satisfaction Questionnaire (CSQ) was applied. Results 218 remote appointments and 23 other presential attendances were coordinated, between teleconsultations, guidance and counseling; parent coaching and hearing rehabilitation validation, therapy; troubleshooting, cochlear implant first activations and mappings, intra-operative measures, teleconsultations with specialists and delivery of repaired electronic devices. Of the participants, 36 patients responded to the questionnaire and reported being very satisfied with the services provided in general or in large part (88.9%) and with the amount of care they received (72.2%).This study suggested that, at some point during the pandemic, most patients had their needs met using teleaudiology long term care. Conclusion The hybrid approach to audiology care was feasible, accepted and achieved user satisfaction.

Fatores associados à não utilização da teleconsultoria por médicos da Estratégia Saúde da Família / Factors associated with the non-use of telehealth consultancy by physicians of the Family Health Strategy

Resumo Este estudo objetivou avaliar a frequência e os fatores associados à não utilização do serviço de teleconsultoria por médicos que atuam na Estratégia Saúde da Família (ESF) no Norte de Minas Gerais. Trata-se de um estudo transversal que utilizou questionário autoaplicado, previamente testado. A análise de regressão de Poisson com variância robusta foi empregada após análises bivariadas para identificação dos fatores associados à não utilização do serviço de teleconsultoria. Participaram do estudo 385 médicos de 73 municípios. A frequência de não utilização do serviço de teleconsultoria pelos médicos da ESF foi de 55,8%. Foram identificadas como variáveis associadas após análise múltipla a indisponibilidade de computador com internet na Unidade Básica de Saúde (UBS) para uso do profissional médico (p = 0,001; RP = 1,10; IC95%: 1,04-1,17), a falta de informação sobre o serviço (p < 0,001; RP = 1,47; IC95%: 1,38-1,56) e a falta de treinamento para uso da teleconsultoria (p < 0,001; RP = 1,15; IC95%: 1,08-1,24). Os resultados reforçam que a infraestrutura de informática das UBS, a divulgação do serviço e a oferta de treinamento devem direcionar as estratégias para implementação, difusão e melhoria da qualidade do serviço de teleconsultoria na atenção primária.

Abstract This study sought to evaluate the frequency and factors associated with non-use of telehealth consultancy by physicians who work in the Family Health Strategy (FHS) in the North of the State of Minas Gerais. It is a cross-sectional study that used a previously-tested self-administered questionnaire. Poisson regression analysis with robust variance was used after bivariate analysis to identify the factors associated with non-use of telehealth consultancy. A total of 385 physicians from 73 municipalities participated in the study. The frequency of non-use of telehealth consultancy by physicians in the FHS was 55.8%. After multiple analysis, the following variables were identified: the lack of availability of computers and Internet access in the Basic Health Units (BHU) for medical professionals (p = 0.001; PR = 1.10; 95% CI: 1.04-1.17), the lack of information about telehealth consultancy (p< 0.001; PR = 1.47; 95% CI: 1.38-1.56) and lack of training in telehealth consultancy (p < 0.001; PR = 1.15; 95% CI: 1.08-1.24). The results support that the informatics infrastructure of the BHU, the dissemination of the service and the training should orient the strategies for implementation, diffusion and improvement of the quality of telehealth consultancy services in primary health care.

Analysis of the asynchronous dental teleconsulting of Telehealth Brazil Networks in Minas Gerais

Abstract: This cross-sectional study aimed to evaluate the asynchronous dental teleconsulting of Telehealth Brazil Networks Program in Minas Gerais. Data were collected from secondary databases of the Clinical Hospital of the Universidade Federal de Minas Gerais (CH/UFMG) and Medical School of UFMG (MS/UFMG), from July 2015 to July 2017. The variables analyzed were telehealth center, sex and profession, date and time questions and answers, response time in days, whether the issue was duly addressed, whether the teleconsulting was attended, post status, professional's satisfaction, conduct adopted after teleconsulting, dental specialty area, and type of issues. Sociodemographic data from the Intermediate Geographical Regions (IGR) of Minas Gerais, including the Municipal Human Development Index (MHDI) and Gini Index were also collected. The results were analyzed using SPSS v.22.0. In total, 3,920 teleconsulting were recorded, with increasing demand in the study period. Most were requested by dentists (93.3%) and female professionals (78.6%), during office hours (78.6%), and related to general conducts (72.1%). Almost all were attended (99.7%), with a maximum response time of two days (75.0%). A low feedback on satisfaction and resolution of issues (missing data of 57.2% and 70.2%, respectively) was recorded. Only 5.2% had information on whether patients were referred. The most common inquires were of issues about Pathology/Stomatology specialties (19.0%) and Pharmacology/Anesthesiology (18.8%). The response occurred within the expected time, with prevalent issues in basic dental areas and general conducts. Feedback from professionals must be encouraged to allow a better analysis and improvements of the program.

Evaluación del proceso de teleconsulta desde la perspectiva del proveedor, Programa de Telesalud de Oaxaca, México / Evaluation of the teleconsultation process from the perspective of the provider (Oaxaca Telehealth Program, Mexico)

RESUMEN Objetivo Identificar las barreras en la implementación relacionadas con el proceso de teleconsulta para desarrollar estrategias que mejoren la operación del programa. Métodos Se estudió la implementación del servicio de teleconsulta mediante una estrategia de evaluación de procesos. Los referentes fueron los manuales operativos del programa, los cuales fueron comparados con información qualitativa y cuantitativa de la práctica del proceso de teleconsulta. Resultados Los factores reportados como obstáculos en el proceso de teleconsultas fueron la lentitud de la conexión a internet, el horario de atención, la oferta de especialidades y la insuficiencia de antecedentes clínicos en la solicitud de teleconsulta. Se identificó que 60% de los pacientes del servicio de medicina interna recibieron dos o más teleconsultas en el período de estudio, así como 44% de las pacientes del servicio de ginecología. Cuatro unidades médicas consultantes concentraron 75% de las teleconsultas, el resto se distribuyó en 12 unidades médicas. Conclusiones Las barreras identificadas en el proceso de teleconsulta afectan principalmente al médico consultante; aun así, la productividad se halla en aumento. Pese a las barreras existentes, se identificó que hay pacientes que reciben seguimiento por parte del programa, lo que favorece el acceso a la atención. Se requiere fortalecer la implementación y realizar investigaciones posteriores sobre las condiciones de salud de los pacientes.

ABSTRACT Objective Identify barriers to implementation of the teleconsultation process in order to develop strategies to improve the program’s operation. Methods A process evaluation strategy was used to study the implementation of the teleconsultation service. The program’s operating manuals were compared with the qualitative and quantitative information compiled on the practical implementation of the teleconsultation process. Results The factors reported as obstacles to the teleconsultation process were: slow Internet connection, the hours available to the public, the specialized services offered, and insufficient clinical history included in teleconsultation requests. It was determined that 60% of internal medicine patients received two or more teleconsultations in the study period, as did 44% of patients of the gynecology service. Four consulting medical units accounted for 75% of the teleconsultations and the rest were distributed among 12 medical units. Conclusions The barriers identified in the teleconsultation process mainly affect consulting physicians; even so, productivity is on an upward trend. Despite the existing barriers, it was determined that some patients receive follow-up through the program, which favors access to care. It is necessary to standardize implementation and to conduct subsequent research on patients’ health condition.

Teleaudiologia: comunicação profissional-paciente na programação e adaptação de aparelhos de amplificação sonora individuais via teleconsulta / Teleaudiology: professional-patient communication in hearing aid programming and fitting via teleconsultation

Objetivo Avaliar se a teleconsulta afeta a comunicação profissional-paciente e a satisfação com o atendimento para programação e adaptação do aparelho de amplificação sonora individual (AASI), em comparação à consulta presencial. Métodos Quarenta candidatos ao uso do AASI, com idade superior a 18 anos e perda neurossensorial simétrica, de grau leve a severo, foram distribuídos aleatoriamente, em grupos controle (presencial) e experimental (teleconsulta síncrona assistida por um facilitador). As consultas foram filmadas, cronometradas e seu conteúdo analisado, de acordo com o “Código de Observação de Davis” (DOC). Os participantes também responderam ao “Questionário de Experiência do Paciente” (PEQ), para avaliar a satisfação com a consulta. Resultados Nas teleconsultas, as explicações do profissional sobre a estrutura da consulta e realização de procedimentos foram mais frequentes e expressões espontâneas do participante sobre a sua condição foram menos observadas do que nas consultas presenciais. Não houve diferença entre os grupos, quanto às seguintes dimensões do PEQ: “Resultados da Consulta”, “Barreiras de Comunicação”, “Experiência de Comunicação”. Pontuações significativamente maiores foram obtidas para a teleconsulta na dimensão “Emoções após a Consulta”. O grupo experimental teve experiência positiva com a presença do facilitador. Conclusão Houve impacto da condução da programação e adaptação do AASI, via teleconsulta, em alguns aspectos da comunicação profissional-paciente sem, contudo, afetar a satisfação do paciente quanto ao serviço recebido. .

Purpose To evaluate if teleconsultation affects professional-patient communication as well as patient satisfaction with the care for the hearing aid programming and fitting compared to the face to face consultation. Methods Forty hearing aid candidates aged over 18 years with symmetrical sensorineural hearing loss ,from mild to severe degrees, were randomly divided into two groups: control (face to face) and experimental (synchronous teleconsultation assisted by a facilitator). Consultations were filmed, timed and their contents were analyzed according to the “Davis Observation Code” (DOC). The “Patient Experience Questionnaire” (PEQ) was also administered in order to assess the satisfaction with the consultation. Results When compared to face to face consultations, explanations given by the professionals on the consultation structure and the performance of procedures were more frequent and participant’ spontaneous expressions on his condition were less observed in teleconsultations. There was no difference between groups regarding the following dimensions of the PEQ: “Outcomes of the Visit”, “Communication Barriers”, and “Communication Experience”. Significantly higher scores were obtained for teleconsultation in the dimension “Emotions after Consultation”. The experimental group had a positive experience with the presence of the facilitator. Conclusion The performance of the hearing aid programming and fitting via teleconsultation impacted some aspects of professional-patient communication; however, patient satisfaction regarding the care provided was not affected. .

Pacientes con sospecha de errores congéntitos del metabolismo: evaluación de la consulta a distancia en el marco del programa de referencia y contrarreferencia / Patients with suspected inborn errors of metabolism: evaluation of distance consultation within the framework of the referral/counter-referral program

Introducción: Los Errores Congénitos del Metabolismo (ECM) son enfermedades poco frecuentes, que para su diagnóstico requieren de especialistas y laboratorios específicos no disponibles en todo el país. El programa de referencia/contra-referencia del Hospital Garrahan ofrece la posibilidad de realizar consultas a través de la Oficina de Comunicación a Distancia (OCD). Objetivos: Evaluar la consulta de pacientes con sospecha de ECM en el marco del programa de referencia/contra-referencia. Comparar estas consultas con las efectuadas en forma presencial. Establecer indicadores de impacto y eficiencia asistencial para estas poblaciones. Explorar la calidad de las consultas a distancia y la percepción del consultante en relación a la respuesta obtenida. Metodología: Estudio prospectivo, observacional y comparativo.Unidad de estudio: consultas hechas a través de la OCD y consultas presenciales realizadas al servicio de ECM desde el 1 de julio de 2010 hasta el 15 de mayo de 2011. Se excluyeron las consultas sin intermediario médico y las motivadas por una pesquisa neonatal patológica. Resultados: Se realizaron 142 consultas a ECM a través de la OCD y 254 a través de otras vías de consulta presencial. El tiempo para responder a las consultas por OCD fue de X 30 hs (mediana 24,2 hs) y para las consultas presenciales (en pacientes internados: X 153,6 hs y mediana 48 hs y en pacientes ambulatorios X 1010 hs, mediana 216 hs). No hubo diferencia significativa entre ambos grupos en diagnósticos realizados (RR 0,58; IC: 0,29-1,14) ni en el tiempo necesario para alcanzar o descartar ECM (log rank test p 0,18). Tampoco hubo diferencias en la mortalidad de ambos grupos (RR: 1,1 IC 0,12-9,44). Conclusiones: La OCD es una forma eficiente de consulta al servicio de ECM con rápida respuesta del especialista,que permite diagnosticar o descartar ECM con frecuencia similar a las consultas por otras vías de consultas.

Introduction: Inborn errors of metabolism (IEM) are rare dis-eases. For the diagnosis they require specialists and special-ized laboratories which are not widely available in the country. The referral/counter-referral program of the Garrahan Hospital provides the possibility of consultation with specialists through the Office of Outreach Communication (OOC). Objectives: To evaluate consultations of patients with a suspected IEM within the framework of the referral/counter-referral program and to compare them with those of patients seen at the hospital; to determine impact and efficiency of care indicators for this patient population; to assess the quality of these distance consultations and how the response is perceived by the con-sulting physician. Methodology: A prospective, observational, and comparative study was conducted. Study subject: Con-sultations made through the OOC and consultations made at the service of IEM between July 1, 2010 and May 15, 2011. Consultations that were not made by a physician or those made following neonatal screening were excluded. Results: 142 consultations for IEM were made through the OOC and 254 were made directly at the service of IEM. Mean time to respond to consultations through the OOC was 30 hours (me-dian 24.2 hours) and mean time to respond to consultations at the service of IEM was 153.6 hours (median 48 hours) for inpatients and 1010 hours (median 216 hours) for outpatients. No significant difference was found in diagnoses made (RR 0.58; CI: 0.29-1.14) or in time needed to reach a diagnosis of or rule out IEM (log-rank test p=0.18) between both groups. There were no differences found in mortality between both groups (RR: 1.1; CI: 0.12-9.44). Conclusions: The OOC is an efficient tool for consultation at the service of IEM with a fast response by the specialist allowing to diagnose or rule out IEM with a response rate similar to other forms of consultation.

Programa de comunicación a distancia. Elaboración de indicadores cuali-cuantitativos para su evaluación / Outreach education program. Development of qualitative and quantitative assessment markers.

La Oficina de Comunicación a distancia (OCD) es una estructura creada en 1997 en el Hospital de Pediatría Juan P. Garrahan, con el objetivo de responder consultas a distancia y facilitar el seguimiento de pacientes, con la intención de evitar los traslados innecesarios. Ha dado respuesta a más de 25000 consultas. Actualmente, en el marco del Programa de Comunicación a Distancia (PCD), funcionan 88 OCD distribuidas en 12 de las 23 provincias argentinas. Se presentan resultados sobre una muestra de 148 consultas realizadas al Hospital Garrahan desde 6 provincias, que participaron de un estudio de tipo descriptivo, retrospectivo, cuali-cuantitativo. Éste permitió formular nuevas formas de registro de la tarea y elaborar indicadores cualicuantitativos para evaluar el PCD: consultas, motivo de consulta, tipo de paciente consultado, necesidad de la consulta, duración de la enfermedad al momento de la consulta, derivación sugerida, tiempo de respuesta. Se analizó el número de consultas y las sugerencias de derivación, mostrando las primeras un progresivo y significativo incremento desde la implementación del PCD. Con relación a los motivos de consulta, 84% correspondió a definición de diagnóstico y tratamiento, 16% a motivos de seguimiento e intercurrencias. 62% presentaba patologías crónicas. 95% de los pacientes fueron definidos como complejos. 79% correspondió a consultas definidas como imprescindibles. La derivación fue sugerida en el 54% de las consultas. La mediana del tiempo de respuesta fue de 48 horas. El bajo porcentaje atribuido a "motivos de seguimiento" evidencia la necesidad de profundizar estrategias para promoverlo. El PCD oficializó una modalidad de comunicación que canaliza prácticas anteriormente realizadas a través de vías informales, resignificando la gestión como acto asistencial. Contribuyó a la implementación de metodologías de evaluación conjunta de los indicadores considerados, que contemplan el contexto de la población con la que se trabaja (AU)

In 1997, the Outreach Communication Office (OCO) was created at the Pediatric Hospital Juan P. Garrahan with the aim of responding to consultations from remote places and facilitating follow-up of patients while avoiding unnecessary patient transportations. More than 25,000 consultations have been responded. Currently, within the framework of the Program of Outreach Communication (POC), 88 OCO's are operating distributed over 12 of the 23 Argentine provinces. Here we present the results of a sample of 148 consultations made at the Garrahan Hospital from six provinces that participated in a descriptive, retrospective, qualitative and quantitative study. The study allowed formulation of new methods of task registration and the development of qualitative and quantitative indicators to evaluate the POC: consultations, reason for consultation, type of patient, urgency of the consultation, disease duration until the moment of consultation, suggested referral, and time to response. The number of consultations and suggestions for referral were analyzed showing a progressive and significant increase of the former since the implementation of the POC. Of the reasons for consultation, 84% was related to definition of diagnosis and treatment, 16% to follow-up and intercurrencies. Of all patients, 62% had chronic diseases and 95% were considered complex patients. Of the consultations, 79% were defined as essential and 54% of the patients were referred to specialists. Mean time to response was 48 hours. The low percentage of consultations for "reasons of follow-up" reveals the need to develop strategies to encourage this modality. The POC has officialized a means of communication channeling practices that previously were informal giving a new meaning to the concept management in health care. The POC has contributed to the implementation of methodologies for the assessment of global markers taking into account the context of the population in question (AU)

A importância do Serviço de Informações sobre Agentes Teratogênicos, Bahia, Brasil, na prevenção de malformações congênitas: análise dos quatro primeiros anos de funcionamento / Importance of the Teratogen Information Service in Bahia, Brazil, for prevention of congenital malformations: an initial four-year review

Agente teratogênico é definido como o agente físico, químico, biológico ou estado de deficiência que, durante a vida embrionária, leva a alteração na estrutura ou função do concepto. Informações sobre a conduta a ser tomada no caso de exposições a teratogênicos durante a gestação são imprescindíveis. Com essa finalidade, em 2001, foi implantado o Serviço de Informações sobre Agentes Teratogênicos da Bahia (SIAT-BA), localizado no Serviço de Genética Médica do Hospital Universitário Professor Edgard Santos da Universidade Federal da Bahia. O objetivo é descrever as características do atendimento do SIAT-BA nos seus primeiros quatro anos de funcionamento. As consultas foram realizadas através do contato via telefone, fax ou e-mail, entre março de 2001 e maio de 2005. Nesse período, o SIAT-BA recebeu 408 consultas, totalizando 1.091 motivos. A maioria das consultas foi realizada por gestantes e profissionais de saúde. Produtos para cabelo, chás e misoprostol foram os agentes mais investigados. O pequeno número de consultas (1/dia) indica a necessidade de maior divulgação do serviço e da conscientização da população sobre os riscos oferecidos pelos diversos agentes.

Teratogenic agents are defined as physical, chemical, or biological agents or nutrient deficiencies that lead to fetal structural or functional alterations. Information on the effects of exposure to teratogens during pregnancy is of the utmost importance. In order to achieve this goal, in 2001, the Bahia State Teratogen Information Service was created in the Medical Genetics Department at the University Hospital of the Federal University in Bahia. The current paper aimed to describe the first four years of operation in the service. From March 2001 to May 2005, the service was consulted by telephone, fax, and e-mail. During this period, 408 queries were made, for a total of 1,091 different reasons. Most queries were made by pregnant women and health care professionals. Hair products, herbal teas, and misoprostol were the most widely investigated agents. The low number of queries (average 1/day) shows the need for more awareness-raising on the risks posed by the various agents.

Analysis of deferrals on static telepathology consultation service.

The objective of this study is to analyze the deferrals in static telepathology consultation service. A store and forward approach is used to transmit cases from two remotely located rural centers to Tata Memorial Hospital. A total of 346 tele-surgical pathology cases were accessioned for second opinion and were reported from January 2002 to August 2005. The glass slides and paraffin blocks were reviewed at a later date and the telepathology diagnosis was compared with the final diagnosis rendered on light microscopy. Of all 251 teleconsults referred from one of the referring centers, a telepathology diagnosis was rendered in 205 cases and 46 cases were deferred. The reasons for deferral were as follows: the requirement for ancillary studies (40 cases), clinical details (5 cases) and poor quality sections and images (1 case). In all these deferred cases, a probable diagnosis was rendered by the telepathologist and was compared with the final diagnosis after paraffin block evaluation. In 47% of the cases, the "probable" diagnosis on telepathology matched the final diagnosis.