RESUMEN
OBJECTIVE:To introduce the application of modern information technology in the improvement of management level of TCM decocting center. METHODS:The structure and characteristics of TCM decocting center were analyzed by introducing the implementation of TCM decocting center. The value of TCM decocting center and its need of perfection wer summarized. RESULTS:The application of modern information technology improved the management of TCM decocting center. CONCLUSIONS:Digital management of TCM decocting center is worth of spreading and researching.
RESUMEN
Objective The setting of "doctor-patient communication" platform aims to innovate service pattern for hospital customers by constructing the communication bridge between hospital and patients via digital ways. Methods The platform was based on electronic patient records system and hospital information system. The internal information could interchange with social communication platform (cell phone, PHS, internet) via that system to realize the communication between doctors and patients. Results The platform could easily realize immediate interaction and group administration to customers in the form of manual communication, short massage, voice service and email. Conclusion The platform innovates both the service pattern for hospital customers and hospital customer relationship management (CRM) mode, and it has a bright application future.