RESUMEN
Nowadays, despite numerous scientific advances in the field of medicine, complaints from physicians show an increasing trend. Knowing the reason behind them can help us to decrease rates of complaints. The purpose of this study was to investigate the distribution of patients' complaints from physicians and verdicts issued by the Semnan Medical Council. In a retrospective cross-sectional study all complaints in Semnan Medical Council investigated and the relevant data recorded in the form and was analyzed after classification by State software version 9.2 and using the Pearson and Chi square test, t-test and analysis of variance [ANOVA]. From 106 complaints in the course of litigation, of 77.4% physicians there was no malpractice. In 17.9% of cases the physician was convicted and in 4.7% of cases, plaintiff had given consent. Most of the failures were recklessness in 11.3%, imprudence in 5.8% and lack of skills in 3.8%. The least common cause was non-observance of governmental provisions in 0.9%. In terms of the plaintiff, the greatest causes of complaints were lack of timely diagnosis with 28.3%, lack of attention with 27.4%, and lack of skills with 25.5%, respectively. Most cases of complaints were from gynecologists and the most common location where negligence were occurred was hospital. Doing Surgery and patients complaints had a statistically significant relationship [p = 0.02] and also the cause of complaint and physicians' specialty [p = 005/0]. According to the Medical Council experts in most cases physicians had not commit mistake and most of the complaints resulted from an inappropriate interaction between physicians and patients and the lack of proper justification of patients before carrying out any therapeutic action. Religious and legal observations and decreasing of financial relations between physician and patient can be effective in reducing of complaints