RESUMEN
Este estudo teve como objetivos identificar os valores que embasam o atendimento às vitimas no Serviço de Atendimento Móvel de Urgência (SAMU) e conhecer os aspectos éticos que norteiam o atendimento às vítimas em relação ao modo de cuidar do enfermeiro. Foram entrevistados treze enfermeiros. Realizada análise segundo Bardin. Unidades temáticas: reconhecimento dos valores intrínsecos ao atendimento humanizado: cuidando da vítima e da família; reflexões éticas na abordagem às vítimas; o cuidado com a equipe de trabalho e a relação do perfil profissional com o cuidar. Os resultados mostraram que a ética como instrumento no modo de cuidar reflete na qualidade da assistência.
This study intended to identify the values underlying care for victims in the ambulance service and get to know ethical aspects in caring for victims, in order to guide nurses in their care. Thirteen nurses were interviewed and Bardin's analysis was used. The issues discussed were: recognizing intrinsic values in humane care; caring for the victim and family; ethical reflections on caring for the victims; care with the work team and relationship between professional training and healthcare. The results showed that ethics as an instrument in care affects the quality of the care.
This study intended to identify the values underlying care for victims in the ambulance service and get to know ethical aspects in caring for victims, in order to guide nurses in their care. Thirteen nurses were interviewed and Bardin's analysis was used. The issues discussed were: recognizing intrinsic values in humane care; caring for the victim and family; ethical reflections on caring for the victims; care with the work team and relationship between professional training and healthcare. The results showed that ethics as an instrument in care affects the quality of the care.